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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,221 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,221 reviews
May 28, 2024
i’ve been bombarded with calls, texts, and emails requesting i review my recent experience. my jeep was purchased from a dealer in another state. as a new vehicle, it came with free oil changes. w requesting i review my recent experience. my jeep was purchased from a dealer in another state. as a new vehicle, it came with free oil changes. when i inquired about making an appointment with this dealership in order to take advantage of this perk in spring of 2022, i was informed that the oil changes could only be honored at the dealership where the jeep was purchased. i went to another dealership that informed me that that was incorrect, that any jeep dealership could have honored that package, as they get reimbursed by mopar. i’ve since used all of those oil changes and have gone on to purchase the mopar oil change packages. i requested an appointment at this dealership only because i needed to get my state inspection done prior to the end of the month and the dealership i’ve used previously could not fit me in before month’s end. during that initial call to books my appointment, i expressed that i had previously purchased an oil change package from mopar, and would be using one of those along with booking the appt for the inspection. i was told i was out of oil changes. it took two people on that call, along with my verbal run down of the date i purchases the package and the subsequent dates i used changes 1 & 2 before they could “verify” that i had one remaining. drop off was smooth, and i followed the directions i was given via phone. text correspondence was exchanged when vehicle was finished and ready for pickup. it was that correspondence when i was told my total included the oil change price. further correspondence (upon me stating i had the package deal leftover) stated that that couldn’t be seen. it was “found” and it was honored, so i do appreciate that. upon picking up the vehicle, the precious inspection sticker was taken off with the residue still on the windshield, but the new sticker is in a different place. not a huge deal, but an inconvenience for me to have to further scrape off the sticky residue. more importantly, it is confusing to me as to why i have to be adamant about the oil change package in order for it to magically show up. i’m unsure if that’s intentional, and i would hope not, but it had been a constant inconvenience in order for it to show up and be reflected on my account. More
by a
Verified CustomerEmployees Worked With
Helpful May 28, 2024
Good service for the most part, the changes they are making will hopefully make them more efficient making will hopefully make them more efficient More
by KOVACHCOLLEEN
May 25, 2024
Great service department. Try to be as reasonable as can be with pricing and coupons Try to be as reasonable as can be with pricing and coupons More
by ezonejr
May 23, 2024
Excelllent , I was there for an oil change and it was fast and Good Service fast and Good Service More
by xiomara Ramirez
Employees Worked With
May 16, 2024
Great experience with new express lane oil change. The service person was courteous and friendly. The service person was courteous and friendly. More
by johncole2
Employees Worked With
May 16, 2024
They did not complete the service the rear seat power outlet still has no power. Paid deductible, kept my truck over and week and I used that truck on weekends to earn extra money. Two weekend over $600 outlet still has no power. Paid deductible, kept my truck over and week and I used that truck on weekends to earn extra money. Two weekend over $600.00 lost. More
by Mike.miller0
Employees Worked With
May 14, 2024
They were very good in keeping me informed about my car. Very good service job Very good service job More
by Robert lo
May 13, 2024
Southern is very customer friendly, and auto technicians are highly professional. Oil changes and inspections are handled very efficiently. are highly professional. Oil changes and inspections are handled very efficiently. More
by DRTONYATWATERNSU99
Employees Worked With
