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Southern Kia - Greenbrier
Chesapeake, VA
319 Reviews
Southern KIA-Greenbrier in Chesapeake has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 319 reviews
Verified Customer
Helpful June 13, 2024
It seems that once you purchase the vehicle, they have you stuck with their substandard service department. The front end was exception. The rear of the store is infuriating. If you call, they never ret you stuck with their substandard service department. The front end was exception. The rear of the store is infuriating. If you call, they never return your call. If you use the Kia app for call back, it never occurs. Our vehicle has just over 11k miles and needs a new transmission. They have had the vehicle for two months. While the Kia app showed it was a transmission issue, they needed corporate approval to order the transmission. Ok, we get that, processes in place to ensure no dealership fraud. However, if want an update, we must go out our way, drive to the dealership, to get any update. As noted, if you call, no return calls. If you text their number, no return communication. If you use the Kia app, no return communication. Honestly, solely due to their uncaring service department, although we like the vehicle, if possible to get all money back we would say keep your Kia and your extremely poor service. Your product should be end to end, not only the front end sales. . More
by Kia Customer
Employees Worked With
Several staff
June 11, 2024
The service department keep me informed. This was very important to me. I want say Thanks This was very important to me. I want say Thanks More
by KV11JAY
Employees Worked With
June 11, 2024
Unresolved, Unreliable, No Communication, Disorganized, Confusion, Lacks Leadership, No Customer support, No, customer etiquette. Not enough staff. Confusion, Lacks Leadership, No Customer support, No, customer etiquette. Not enough staff. More
by msoricepa
June 08, 2024
Been coming for years, service is good. Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way Not as “southern” as it use to be. It was a little friendlier. I know its hard to find good employees nowadays but the little u have can go along way with good customer service More
by DEADRA_H
June 07, 2024
Was very satisfied with the work that was done on my truck as always looking forward until the next service thank you guys. Mitchell Kearney truck as always looking forward until the next service thank you guys. Mitchell Kearney More
by mitchell.kearney
June 06, 2024
I'm happily surprised about the recent service I received the last two visits. The wait time was much less and I appreciate that! the last two visits. The wait time was much less and I appreciate that! More
by HORSEY_77_1999
June 04, 2024
Don’t know who Bryan Hunt is! BUT I WILL NEVER COME TO THIS DEALERSHIP AFTER MY MAINTENANCE WARRANTY EXPIRES! Worst customer service EVER! Been calling for weeks and haven’t got a BUT I WILL NEVER COME TO THIS DEALERSHIP AFTER MY MAINTENANCE WARRANTY EXPIRES! Worst customer service EVER! Been calling for weeks and haven’t got a returned call yet!!! More
by William
June 03, 2024
The service department never answer the phone and it ake too long to get service appointments. too long to get service appointments. More
by Don
Employees Worked With
June 01, 2024
Naz and summer were amazing. Naz was extremely patient with all the questions my family and I had. The car was for my mom and he made the process extremely easy. Thanks again Na Naz was extremely patient with all the questions my family and I had. The car was for my mom and he made the process extremely easy. Thanks again Naz. Promote that man! More
by sheliatree
Employees Worked With
Naz
