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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
979 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 979 reviews

June 01, 2024

Very pleasant experience with everyone. Informative but I still have things to learn about my car but fun More

by Bev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tucker Heath
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Helpful
May 30, 2024

Staff is friendly, knowledgeable, and quick to respond. There is a nice, clean, and comfortable lounge area in the service department. The staff had my vehicle clean and service completed in the time frame More

by Nonna042905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lovejoy
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May 31, 2024 -

Southwest Kia of Rockwall responded

Thank you for the fantastic review! We're delighted to hear that our team at Southwest Kia of Rockwall provided a professional and efficient service experience. We appreciate your support and look forward to serving you again!

Helpful
May 29, 2024

Marco and Chris made the buying experience very easy. Would recommend Kia Southwest if your planning on a new vehicle. More

by Swanson.Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
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May 29, 2024 -

Southwest Kia of Rockwall responded

Daniel, we're delighted to hear that Marco and Chris made your buying experience easy at Southwest Kia of Rockwall. Thank you for the recommendation!

Helpful
May 20, 2024

They took care of my car needs with a lug nut key! It was not too long to wait. More

by stephany.mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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May 21, 2024 -

Southwest Kia of Rockwall responded

Stephany, thank you for sharing your experience with us! We're thrilled to hear that we were able to take care of your car needs efficiently here at Southwest Kia of Rockwall. We understand that your time is valuable, and we're glad that the wait wasn't too long for you. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future. We look forward to serving you again!

Helpful
May 17, 2024

Southwest Kia of Rockwall found me a Carnival during the auto shortage. I had researched to see what vehicle would best fit my needs. The sales department was great! I recently had to get a couple of things More

by bdsikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Bhatti in the service department
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May 20, 2024 -

Southwest Kia of Rockwall responded

We're glad to have been able to help you find the perfect vehicle. It's great that both our sales and service departments at Southwest Kia of Rockwall were able to meet your needs efficiently! Thank you for recommending us, we appreciate it!

Helpful
May 15, 2024

I have been a Customer many years. Always receive great service and staff is friendly. More

by bevoliver84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson Service
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May 15, 2024 -

Southwest Kia of Rockwall responded

Thank you for your continued loyalty and kind words! We truly appreciate your trust in Southwest Kia of Rockwall and are delighted to hear that you consistently receive great service from our friendly staff. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences every time you visit. Thank you for being a valued member of our Southwest Kia family, and we look forward to serving you for many more years to come!

Helpful
May 15, 2024

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

by Hakarri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Everett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that Ross made your lease buyout process a breeze at Southwest Kia of Rockwall. Thank you for sharing your experience with us!

Helpful
May 15, 2024

I had a great experience at the dealership. So kind and helpful! I liked that they were open and transparent about the whole process. More

by Kristie.orr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southwest Kia of Rockwall responded

Kristie, we're glad to know you had a great experience at Southwest Kia of Rockwall. We always aim for transparency and kindness in our process. Thank you for your review!

Helpful
May 14, 2024

It was a really quick and easy process. Luke was very nice. My car was washed and vacuumed, thank you. More

by Jqjfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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May 15, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a quick and easy experience at Southwest Kia of Rockwall. It's great to see our team, especially Luke, made sure your car was clean and ready for the road! Thank you for sharing this with us.

Helpful
May 04, 2024

*** Avoid *** Buying daughters first car but ruined. Tried to book test drive w Beverly online, no reply. Drove 45 mins to dealer and no parking. Zac met us at door asked what we needed and told him bu More

by Jason M
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Zac Mumphrey
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May 07, 2024 -

Southwest Kia of Rockwall responded

Jason, I truly appreciate you taking the time to share your concerns. At our dealership, we prioritize clear communication and strive to ensure every customer feels valued, so it's disheartening to hear you felt this was not the case. I am committed to resolving any issues and would welcome the chance to make things right. Please don't hesitate to reach out to me directly so we can discuss your concerns further. Thank you for your feedback. Sincerely, Alex Reese - General Sales Manager - 469-314-3920

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