Spitzer Buick GMC Parma

I was truly impressed with the level of professionalism and friendliness. Never felt like the transparency was becoming unclear as I have with other dealerships. Highly recommend!! and friendliness. Never felt like the transparency was becoming unclear as I have with other dealerships. Highly recommend!! More

Oil change and tire rotation for 88$. So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them on this and then they lied and changed their story saying it didn't need a tire rotation. The last oil change I had at this location. They didn't tighten the oil filter and it leaked a quart of oil on my driveway. That cost me a bag of oil dry and a quart of oil. 2 bad services from this place. Definitely not giving them a third chance More

Un professional CS & technician. 1. An appointment was given at 10:15 05/23/24. The car was dropped the day before. 2. I stated the problem was withe computer next to the battery 1. An appointment was given at 10:15 05/23/24. The car was dropped the day before. 2. I stated the problem was withe computer next to the battery and I have a new one original bought from autozone. 3. Waited the hole day on 23rd no one called and passed by the company met the manager and stated the couldn't look at the car as the technician was busy with other stuff he is doing. 4. On 24th no one called I went again to customer service and the said the technician couldn't know what is the problem and he needs more time to investigate. Another day wasted. 5. On 25th again no call received, so I went the customer service and they said they couldn't program the computer andctge have to bring from their parts as original. I approved and stated to go ahead., but unfortunately the part will arrive on Friday including the weekend that was additional 6 days. 6. On Friday received a phone call the car is ready to and fully functional. Came and paid $786.65. As they stated the technician gave more than 2 hours on the car plus the prat cost. No problem paid in full. 7. Received the car and no body new what is the warranty on the part as I have to as three times as it didn't make sense a one year warranty. 8. The original part which brought from autozone was missing and had to come back to request to bring it. As I can return it. Though I reminded them when I gave the approval to buy the parts to put in box to return it. 9. The owner of the car drove took it home and then I discovered that A. The radio is not connected. B. The cover of the fuse on the passenger side left open uncovered. C. The wheel cover from passenger side left open without putting the plastic screws on them. D. The car was not washed. As a normal standard from the dealer they wash the car from out side which is not a big issue. 10. On Saturday went to the dealer and he stated no technician is available as only on Saturday they just change oil. He said come on Monday.. Facts and issues 1. An appointment was given and didn't have the curtesy to notify me neither was committed to. 2. Unprofessional and efficiency technician/procedures to examin and close the job order. As his supervisor to check if the job is done in appropriate timely manner completed professionally. 3. Received from the service department with no customer focus attention as they are overwhelmed with the job they have and couldn't give more than maximum 1-2 minutes of their time with given me the feeling ( I am not free for you) 4. I was told initially cost out of the door approximately $215 including. Surprisingly I paid approximately the amount stated above. As standard procedure you need to give a heads up that it might cost you this much excluding the parts as it was stated to me before I approved it. 5. No apologies was stated on the drawback/mistake of the technical department. And very simple come on Monday and let's hope that the same technician he will attend to the car as we don't want someone else and wast more time on the car to discover what mistake he did. He is worried about his staff time. But my time no body cares no customer satisfaction. The list is long but my bad experience with this dealer is unpleasant not recommended to anyone to go through what other type of unprofessional attitude and processes of handling the car Zubair Shaikh 2268565734 More

We had a problem with our emission system and had it fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to Travis, who turned it in for a reimbursement as the problem was the same as the recall. Unfortunately, Travis lost the only copy we had of the letter and our mechanic’s receipt. He re-submitted the paperwork, but then we were rejected. He mentioned something about the cutoff for reimbursement being 2020. We are very unhappy about this result. How do we get a letter in 2024 with a requirement that expires in 2020? Further, with the original letter gone, how can we properly discuss our case with anyone? We would like to discuss this with someone either higher up at your dealership, or with someone at Buick. We were told all along in the process that this item would be reimbursed. More

Always had to call them to find out what was wrong with my vehicle. They never told me until I called. my vehicle. They never told me until I called. More