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Steve White Volkswagen Audi - Greenville
Greenville, SC
1,053 Reviews
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Helpful May 28, 2024
On May 3rd I purchased a 2009 Chevy traverse from a sales representative name Tim , Before purchasing the vehicle I was told by Tim that the vehicle only needed freon for the Air condition not that the deal representative name Tim , Before purchasing the vehicle I was told by Tim that the vehicle only needed freon for the Air condition not that the dealership recommends us as buyers to get all as is used vehicles inspected ourselves before finalizing purchase, Tim and I test drove the vehicle and everything checked out so I purchased the vehicle. On May 15th the vehicle begin to have issues so I took the vehicle to O’Reilly where O’Reilly placed the vehicle on the monitor to diagnose what’s wrong with the vehicle, the vehicle had multiple mechanical issues including pending issues pertaining to the transmission which stopped the vehicle from being drivable, so I contacted the dealership where Mr. Tony Williams was who I was placed in contact with pertaining to the mechanical issues, so Mr. Williams asked me could I have someone to inspect the vehicle or could I have the vehicle towed back to the dealership , which I did on May 16th , since May 16th I have been going back and forth with the dealership and as of today May 28th I am still left without a vehicle for my children and I and the dealership will not refund me over 6,000 dollars and offered me to place 3,000 more dollars into the transmission and they will credit me 1,000 dollars just to fix it, the next two options I was offered was to finance a vehicle and I disagreed or either pick another vehicle off the used car lot about the same price as the Chevy traverse I purchased which they didn’t have any vehicles I was interested in besides the suv I purchased so at that point neither option works so just refund me the 6,000 dollars the dealership refused I have even spoken with the Vice President Brian Scully which has been one of the most disappointing , disrespectful experiences of my life, as the Vice President of the dealership he did not care about the fact I am a mother who has children that need transportation to appointments or events his attitude was just disgusting and I’m flabbergasted to know that not only the dealership but the vice president of the dealership are such crooks and will steal from a mother with children and wouldn’t find away to accommodate and leave my kids and I without transportation so I have contacted the Better Business Bureau and the department of consumer affairs and have also seeked legal advice for a civil law suit I will not recommend this dealership to anyone no wonder this dealership hasn’t had a good review since 2020 and we are in 2024 the whole situation It’s very disappointing More
by kenyattafant
Employees Worked With
Marc White, Ron Johnson, Aundra Wilson, Brian Scully, Shawn Evans
May 22, 2024
A excellent experience! Very professional, respectful and consumer oriented service. Jim and the other staff members made me feel welcome and important which is rare. Very professional, respectful and consumer oriented service. Jim and the other staff members made me feel welcome and important which is rare. More
by Poochlette
Employees Worked With
Jim Kirby
May 02, 2024
Having moved from Low Country SC, this was our first visit to Steve White for service of our 2016 Beetle. From first contact through checkout, absolutely terrific customer service and professionalism. visit to Steve White for service of our 2016 Beetle. From first contact through checkout, absolutely terrific customer service and professionalism. Great service sells cars and we would definitely come to this dealer when it's time for us to buy! More
by cedarhousefarm
Employees Worked With
Ben
March 14, 2024
I live in a near by city and my very first service appointment for my new Atlas was with a local Dealer - not a good experience. I now drive approximately 100 miles to have my Atlas serviced with Ste appointment for my new Atlas was with a local Dealer - not a good experience. I now drive approximately 100 miles to have my Atlas serviced with Steve White Volkswagen. Excellent service and very professional - Ben Stritch is great. More
by Deborah K
Employees Worked With
Ben Stritch
March 09, 2024
Professional organization. Andy, the salesperson was patient and extremely responsive. Everyone at the dealership worked well as a team. Andy, the salesperson was patient and extremely responsive. Everyone at the dealership worked well as a team. More
by Terk
Employees Worked With
Andy Baron - 5 stars
March 08, 2024
Service was very professional. After service at another dealer, I switched to Steve White VW. They are prompt and very efficient. They also offered a loaner which the other dealer After service at another dealer, I switched to Steve White VW. They are prompt and very efficient. They also offered a loaner which the other dealer did not. Service is more personal as well. More
by Johaley2010
Employees Worked With
Tyler
