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Summit Subaru El Cajon
El Cajon, CA
873 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 14, 2024
I just purchased a NEW 2024 Subaru Impreza at Summit Subaru El Cajon. I had a bad experience at a dealership in Glendale. I reached out to Summit Subaru El Cajon, and I’m so happy I did! They exceeded m Subaru El Cajon. I had a bad experience at a dealership in Glendale. I reached out to Summit Subaru El Cajon, and I’m so happy I did! They exceeded my expectations. The communication was excellent. Through emails, texts and phone calls I was always kept informed. I’m happy to be a part of the Subaru Family! More
by Jan Goforth
Employees Worked With
Romeo, Juan Ley, Alex Doyle
Helpful June 04, 2024
This dealer provided an online price and when we went to the dealership there were approx $2000 in "add ons" not advertised in the online price. Not willing to negotiate an all cash deal with us. There wa the dealership there were approx $2000 in "add ons" not advertised in the online price. Not willing to negotiate an all cash deal with us. There was also a chip in the windshield hidden by the windshield wiper and after only 3 days of having the car we have a huge crack in the windshield and the General manager has told us they won't offer any compensation towards a new replacement windshield. We had to call multiple times to get all of the documents for the vehicle including the limited warranty and information on the add ons. We also have to spend $400+ for a spare key, dealership not willing to look for the spare key "they say they don't have one". Do not buy a vehicle from this dealership, customer service lack of caring is beyond. More
by tjcadieux
Employees Worked With
Jason Connors
June 03, 2024
The dealership is currently going through renovations. Overall service is great. The customer service team especially Monica were super nice and friendly. Overall service is great. The customer service team especially Monica were super nice and friendly. More
by Mrz.reyna
Employees Worked With
Monica
May 31, 2024
I recently visited my local Subaru dealership for routine maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car wa maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car was serviced for an oil change, tire rotation, and a general inspection. The car runs smoothly post-service, which speaks to the quality of their work. Customer Service: The staff at the front desk were friendly and helpful. The wait time was reasonable, and they provided a comfortable waiting area with complimentary coffee and Wi-Fi, which made the wait pleasant. Facilities: The dealership itself was clean and well-maintained. The waiting area was equipped with comfortable seating, and they had a good selection of magazines and a TV for entertainment. Communication: They provided a detailed report of the work done and highlighted areas that may need attention in the future. I appreciated the transparency and the regular updates during the service. Overall Experience: My experience at the Subaru dealership was excellent. The quality of service was top-notch, and the staff were courteous and efficient. I would highly recommend them for their expertise and use of genuine Subaru parts, especially if you own a Subaru. In summary, if you’re looking for reliable service from knowledgeable technicians with excellent customer care, this Subaru dealership is a fantastic choice. More
by isaace
Employees Worked With
Sam
May 21, 2024
Went in to replace a lease. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car. More
by ZIHAD2001
Employees Worked With
Romio Gorgis, Rone Isho, Jason Connors
