Suntrup Kia South
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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As much as I hate the car purchasing process this one wasn't as bad as I would have thought. wasn't as bad as I would have thought. More
This dealership had so many cars to choose from with the various option packages and different prices for each option. If you are looking for a Kia they had a wide variety of all makes and models. You wil various option packages and different prices for each option. If you are looking for a Kia they had a wide variety of all makes and models. You will not be disappointed. More
Honest. Low pressure and I received a great deal for my money. I would recommend Armin to anyone searching for a new car. Low pressure and I received a great deal for my money. I would recommend Armin to anyone searching for a new car. More
Smooth transaction, friendly staff, and efficient service made my car buying experience the way it should be. made my car buying experience the way it should be. More
Everything was great with the dealership. Highly recommend purchasing a car from Chance. Very direct and knowledgeable and easy to work with. Answered all my questions and listened to our ne Highly recommend purchasing a car from Chance. Very direct and knowledgeable and easy to work with. Answered all my questions and listened to our needs vs. just trying to sell us a car. More
FRIENDLY STAFF, LOOKING INTO ISSUE WITH THE COOLENT LIGHT ANS OIL LIGHT THAT BOTH CAME ON DURING RIDE HOME. WILL KEEP YOU POSTED! ANS OIL LIGHT THAT BOTH CAME ON DURING RIDE HOME. WILL KEEP YOU POSTED! More
Chance was a great salesperson and no pressure. He even came in on his day off to help us. Would definitely recommend Chance. He even came in on his day off to help us. Would definitely recommend Chance. More
It was an easy and good experience working with Suntrup. I got in and out. They let me dictate how I wanted the experience to go. Which was nice. I got in and out. They let me dictate how I wanted the experience to go. Which was nice. More
We have purchased three Kia vehicles from Suntrup. However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly impacted our once-strong customer-dealer relationship. On three separate occasions we scheduled an appointment and my wife brought the car in for scheduled service (45-minute drive) and was told there was no appointment(!) When one of the Kias was stolen, the interaction with Mr. Rucks was far from satisfactory. Instead of addressing my concerns and providing helpful insights, Mr. Rucks adopted a defensive stance and made unsettling remarks that raised serious questions about the professionalism and customer service standards upheld by this dealership. Mr. Rucks dismissed the gravity of the situation, attributing it to media sensationalism, and even went so far as to boast about his ability to steal any car with a screwdriver within 30 seconds. Moreover, when I emphasized the relationship I believed I had with the dealership and my loyalty to the Kia brand, he disassociated himself from representing Kia and conveyed a lack of interest in addressing my concerns. Furthermore, Mr. Rucks shared personal details unrelated to the issue at hand, creating an uncomfortable atmosphere and further diminishing my confidence in the dealership's leadership. The lack of empathy, professionalism, and customer service training exhibited during this encounter has left me deeply disappointed. I am currently in the market for another vehicle but have lost confidence in this vendor to be a provider. More