Volkswagen of Nanuet

I went in to test drive a 2013 Dodge Ram 1500. There was an engine light on and I noted to the salesperson that the engine didn't feel right. Towards the end of the 5 minute drive, the engine cu There was an engine light on and I noted to the salesperson that the engine didn't feel right. Towards the end of the 5 minute drive, the engine cut out as I was driving up a hill with cars behind me. I asked to speak to Collin, the sales Manager. I asked how he could allow cars that are unsafe for driving to be put in the hands of consumers. No appology...just a basic...Let the buyer beware comment. Let the buyer BEWARE! More

BEST DEALERSHIP! Hands down best experience. From the moment I walked in until the completion of the transaction, this Dealership has phenomenal service. I was gre Hands down best experience. From the moment I walked in until the completion of the transaction, this Dealership has phenomenal service. I was greeted by Sales Manager James Deutschkron. He was so welcoming, calm, so patient and all smiles. He makes you feel that you are in good, HONEST hands. Throughout the entire process, James checked in on me. He made sure everything was running as smooth as possible and continually let me know he was there for anything I needed. My salesman was Allen Yarber. He was kind, not aggressive at all and very accommodating. I was helped through the credit process by George Yuret. George is so friendly and happy. He made the process easy and smooth. I then met with Abraham Karyako, Business Manager. This was the easiest, non-intimidating finance process ever. He was not pushy at all- in fact the complete opposite. Abraham was understanding, straightforward and sincere. When I was done, James was with another customer. I waved and said "bye James". James got up, walked over to me, shook my hand and thanked me. How beautiful!!!!! Normally, dealerships are so frustrating, intimidating, full of arrogance with people who speak to you like you are ignorant. That is so far from the case here at VW of Nanuet. This was the most genuine dealership I've ever experienced. It was happiness and smiles the entire way through. This experience makes me feel so amazing about my purchase. I HIGHLY RECOMMEND James and his VW Nanuet Family. It really IS a family experience. THANK YOU THANK YOU!! More

Chris was really helpful in assisting my car for servicing he took my car with an atmost care and answered all my questions on the recall. Such a humble and down to earth guy I would recommend conne servicing he took my car with an atmost care and answered all my questions on the recall. Such a humble and down to earth guy I would recommend connecting with this guy and the VW nanuet for the best service they provide.Hoping for better service in the upcoming schedule. Thanks VW nanuet for taking care of my car and thanks Chris again More

What an INCREDIBLE "6", not 5 STAR experience at Volkswagen of Nanuet!!! From my product specialist, Ms. Crystal Alvarez; her mgr Colin who approved the deal I said "Yes" to; to Chris who under Volkswagen of Nanuet!!! From my product specialist, Ms. Crystal Alvarez; her mgr Colin who approved the deal I said "Yes" to; to Chris who under no pressure at all showed me my finance options and made me feel like an old friend; and then finally Fred the general mgr, who showed me how VW and the service department could seamlessly support me and my new Atlas!!! Thank you, Thank you, One and All! More

I was very impressed with the service at Nanuet VW! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! More

Took my car in for a popping noise that I could only hear when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced th when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced the front struts, because the spring broke. But when I got my car back, it sounded worse, so I realized they put wrong parts on, they did again three times total, over a 10+ day period, promised me a car loaner, then said no so promises, plural were broken and the manager, Sterling had attitudes with me for questioning and asking him to keep his promises about the car and noises. The third time in for same issue he says now that noise covered up a different noise but we can get you back in to fix it, he drives my car with me only in parking lot at 5 MPH so I couldn’t hear it that bad, but after I drove off it sounded like my car was scraping the ground it was so loud and frightening that I had to tow my car back in! They fixed that noise then called for me to pick up my car again, and guess what? Yes it was better then it was after they F’d my car up! But now my car still has the popping noise that I originally went in for and now my once quiet ride sounds like all tires are scraping and soft grinding noise. I texted in for help, they ignored me. I should give this place a 1 star because of what I went through and my car still sounds way worse than it did going it, they wasted almost three weeks on fixing something that any other garage could have done in an hour to two tops for a strut replacement, then I feel they did something else to my car to cause the grind noises. Very disappointed, BY THE Wy they, the manager and my rep both told me over and over that popping sound was normal and I had to live with it like that! Even though my car since I purchased new back in 2015 has NEVER MADE THAT SOUND! Did not feel welcomed, did not feel I could trust this place. More

Had a service done, oil & filter on a ‘13 TDI golf. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. More

Worked with us on a trade prior to seeing the car. We downplayed the dent, front grille and Condition of body. They came to a number that we were all happy with. George James and Colin all worked We downplayed the dent, front grille and Condition of body. They came to a number that we were all happy with. George James and Colin all worked together to make the deal happen. More

Found extremely good at delivering better customer service. Sales personnel showed professionalism at all levels. service. Sales personnel showed professionalism at all levels. More

Goerge made this whole process seamless. He answered each and every question I had promptly. The financial process was seamless and quick. I would highly recommend this dealer in the future. He answered each and every question I had promptly. The financial process was seamless and quick. I would highly recommend this dealer in the future. More