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West Herr Subaru

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
1,361 Reviews
Call Dealership (716) 662-3565
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3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,361 reviews

May 31, 2024

My sales person was amazing, efficient, and very helpful! Can’t say enough about how easy the whole experience was. More

by amy.l.bielinski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Bielinski
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Helpful
May 30, 2024

I am absolutely in love with the Subaru Crosstrek I got from Lindsay Wiepert! Lindsay, along with Gretchen and David, gave me exceptional service. More

by 27dcascio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepert, Gretchen Peterson, David Gallegos
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May 30, 2024

Wonderful experience again. I have bought many cars here and am always satisfied. Thank you Lindsey. More

by B Bauer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey
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May 26, 2024

Everything was done to make my experience stress free. Frank, the seevice writer, was able to advocate for a free replacement battery, and srcured a loaner vehicle for me. Only downside was that I had to More

by msaviola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Genga, Mike Daigler
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May 23, 2024

Like that someone greats you as you drop your car off then you are given to an agent Nicole was very helpful on keeping me informed More

by Katmroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Candelari
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May 23, 2024

Quality service and excellent communication while I had my vehicle in for service in the Spring. More

by eamusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Candelaria
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May 18, 2024

Always great service at West Herr. Prompt and courteous service when ever your car needs looking after. More

by rhanes2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 18, 2024

Very professional & always courteous. It is always a pleasure to do business with West Herr More

by Rjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 18, 2024

Reserve a specific car for rental… check… wrong car given. Told to replace discs in brakes … check… other shops will resurface at a much lower cost…. Service not offered. Price gouging for filters…. Si More

by lie.gratins-0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
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May 20, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

Helpful
May 17, 2024

West Herr Subaru has a very fast and efficient service department. Their advisors are friendly and knowledgeable. More

by carolynroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Marc
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