Ryan Nimmo
Sales Consultant
Empire Buick GMC of White Plains
358 Central Avenue
White Plains, NY 10606
52 Reviews
Write a Review52 Reviews of Ryan Nimmo
May 25, 2024
Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More
Other Employees Tagged: Scott McCaffrey, Jessica Tresselt, Robert Acerbo, Bill Kendall, Brandon Pares, David Silva, Robert Horton
May 11, 2024
Excellent experience and very professional we really enjoy coming to this dealership we'll recommend them to our family and friends. enjoy coming to this dealership we'll recommend them to our family and friends. More
Other Employees Tagged: Robert Horton
May 08, 2024
It was a good experience and Ryan communicated well. The finance department was great and as a whole I would recommend Ryan and the dealership to friends The finance department was great and as a whole I would recommend Ryan and the dealership to friends More
Other Employees Tagged: Robert Horton
December 15, 2023
I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and she’s definitely the best More
Other Employees Tagged: Scott McCaffrey, Jessica Tresselt, Robert Horton
November 14, 2023
Friendly and attentive stuff. Very clean. We are customers for over 10 years and would continue to go there. Very clean. We are customers for over 10 years and would continue to go there. More
Other Employees Tagged: Robert Horton