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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,154 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,154 reviews

February 06, 2024

I have been dealing with Frank Brown for 30 years and they always come through with great cars and great deals. More

by alf0614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 06, 2024

Fantastic service department Great employees. Great facilities. Easy to work with. Always enjoy working with them More

by DEANLOVELESS7
Recommend Dealer
Yes
Employees Worked With
Dean
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Feb 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 05, 2024

It was great and very easy process And all around a good experience would recommend to a friend More

by lidol.turtle10
Recommend Dealer
Yes
Employees Worked With
Efren
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Feb 06, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 05, 2024

Great customer service Exceptional customer service that got my car back in a timely fashion with no issues More

by Matt.herringshaw
Recommend Dealer
Yes
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Feb 06, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 04, 2024

Quick and easy always helpful It was a good experience it was quick and easy More

by ceci_perez_11
Recommend Dealer
Yes
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 04, 2024

Always a great experience Everyone is friendly and helpful That pretty much sums it up. More

by saracallaway2004
Recommend Dealer
Yes
Employees Worked With
Dean
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 04, 2024

Easy process. Great effort. Ethan is passionate and makes getting a vehicle very easy. For sure going to refer everyone interested in a vehicle More

by jordi.n98
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 04, 2024

No No no no no no no no no no no no no No no More

by robert@bbahomeslubbock.com
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Jansen
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 03, 2024

Got me in and out quickly Pricing was reasonable and quality of service was excellent More

by kerry9
Recommend Dealer
Yes
Employees Worked With
Hispanic Man on the Honda team in Maintenance
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 03, 2024

Just good . More than expected They called back to let me know I may need to replace tires soon More

by dmangold0
Recommend Dealer
Yes
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Feb 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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