Valley Ford of Columbus
Columbus, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 77 reviews
Abe has sold me a car in the past and I see he recently moved to Valley! If you want an easy and reliable car buying experience go to Abe. moved to Valley! If you want an easy and reliable car buying experience go to Abe. More
Abraham Buentello was incredibly knowledgeable And took the time to explain all the benefits and features in detail. He was patient and answered all my questions without any pressure, Which made me more co the time to explain all the benefits and features in detail. He was patient and answered all my questions without any pressure, Which made me more comfortable with my decision on buying this car. I highly recommend Abraham Buentello as your next car salesman. More
Very nice and personable! Got me exactly what I wanted in a timely manner. Thank you to Abe Buentello Jr for being the best sales person (: Got me exactly what I wanted in a timely manner. Thank you to Abe Buentello Jr for being the best sales person (: More
Abe is awesome to work with! He is very caring about you as a customer and what you want. Very personable, he can be more laid back or talkative depending on your buying style. H He is very caring about you as a customer and what you want. Very personable, he can be more laid back or talkative depending on your buying style. He will definitely fight to get you the best deal!! Thanks Abe More
I had a very pleasant experience when purchasing my Honda at Valley. We test drove 3 vehicles and Abe was very informative about each one. He let me make the decision on which I liked the best and wasn't pus at Valley. We test drove 3 vehicles and Abe was very informative about each one. He let me make the decision on which I liked the best and wasn't pushy at all. Missy, my finance person was also so nice and got me the best rate. Would buy from this place again. More
I purchased 2 super duties here in last 6 years. I ordered another one on November 1,2022. I knew it would take awhile due to vivid l covid. It's now been 18 months. Worst thing is lack of communi I ordered another one on November 1,2022. I knew it would take awhile due to vivid l covid. It's now been 18 months. Worst thing is lack of communication. No communication from valley at all. Only time I get any info is when I check in every several months. I don't know what else to do except leave bad reviews More
Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine two minutes later. . Later that same morning check engine light came on & took it back to dealer for same . Turns out it was a cracked block with coolant in cylinder. I did find out this is a common problem for eco boost engine by all tech specs and other literature found Repaired under warranty. for 2018 for Ford Edge with 36k mile ( purchased as new when Roush Ford ) Ford HQ has reimbursement for rentals due to the length of time vehicle could not be be used due to parts delay @4weeks. However, the Valley Ford dealership & Service director James Holley did not or would submit to Ford HQ. He did not respond to multiple request for follow up via email on reimbursement of $800- for out of pocket rental. When Mr Holley finally responded after 6 +months, his email said to call Ford HQ for reimbursement and they said it was too late with policy change 2 months prior because I did not use a Ford rental car. I used Turo non Ford for $800. A Ford at any branded Car rental was $70-$80/day x4 weeks is @ $2,100 -$2,400 and they would have paid that- not bloody likely. I also set appointment for service roughly 10 days in advance. Needed tires brakes, oil change. Got a quote for tires, brakes.& small dent repair as i had purchased when new for non-paint dings Was ok with the quote for tire/brakws "pleas order the tires/parts so I don't have to wait". Dropped car off at dealer Sunday after hours day before using key drop box for Monday morning with notes for the brakes per quote, Tires oil change & vehicle could be in body for work done in between while waiting for the other services to be completed. A call at 4pn in the Monday afternoon "...what are doing to the vehicle" Oil change brakes, 4 tires. Oi; will be done today, we have to order tires. 3 days later later in afternoon still no tires, do want us to do brakes we can get other tires. Quoted me tires not in stock. You cant fix this level of incompetence.. Picked up the 2018 Edge purchased at this dealer Thurs morning as Wednesday as itt was too late "...we are closing in 5 minutes" per service advisor. On may way home ordered same tires as on vehicle ( when new on same day- Thursday) at another shop. They we delivered next day Friday and installed following Monday morning. In other words do not waste time going to this dealer .due to the poor, poor, service More
Great experience with Drew Trotter at Valley Ford. I was able to get into a new Explorer ST with no stress, pressure, or frustration. Thanks Drew for hustling the second I reached out! I was able to get into a new Explorer ST with no stress, pressure, or frustration. Thanks Drew for hustling the second I reached out! More