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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
818 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 818 reviews

May 07, 2025

2nd opportunity to purchase from this dealership. Happy to say I'm never disappointed. Thank Mr. Leon Travis and the entire team at Criswell for making our car buying experience wonderful. More

by Ldmathis54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's our pleasure to help! Thank you for taking the time to let us know how we are doing here at Criswell. Don't hesitate to reach out if we can be of additional assistance.

May 06, 2025

Leon was great, very responsive and answered every question I had. Abe helped get the numbers and Manny the Sales manager was also very helpful. They were all very transparent and didn’t mess around l More

by Higginj2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe El Ghoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks so much for sharing this positive review of your recent vehicle buying experience! We appreciate your business and welcome you to reach out if we can help in any other way.

May 02, 2025

If I could leave the service department 0 star, I would. They are incompetent and they do not take responsibility for what they have done. It happened to me with two cars! First time was 8 years ago that I More

by Jeep_owner
Recommend Dealer
No
Employees Worked With
Sam
April 04, 2025

Dealt with Mario in the used car division. He was very professional, and bend over backwards courteous. Was surprised by his candor and we are very pleased with the outcome of the whole exper More

by paintedgarden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks for sharing this great feedback! Mario and the Criswell team are always happy to help with any of your automotive needs, and we appreciate the opportunity to work with you.

April 02, 2025

I had such a great experience at Criswell FIAT Criswell Chrysler Jeep Dodge RAM and FIAT in Gaithersburg, MD. I made a call in the morning, stopped by on March 21 to check out the 2024 Toyota RAV4 and got More

by haitran2401
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's wonderful to know you could rely on Kevin and Criswell to provide a simple and seamless car buying experience. Thanks again for the great review and recommendations!

October 20, 2024

This was my second Jeep purchase from Criswell, and I still have no complaints! From my initial inquiry to my final purchase their sales, finance, and service staff were nothing less than great. My sal More

by dpbritt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to know Leon and Criswell exceeded your expectations! We value the opportunity to work with you and truly appreciate your recommendations.

October 01, 2024

I have to say car shopping is not my favorite. My salesperson Leon was amazing. He explained everything very thoroughly. I never felt pressured and he calmed me down when I got anxious. He wen More

by lrenard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to let us know how we are doing here at Criswell! It's rewarding to know you were satisfied with the excellent customer service you received. Our top notch team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of further assistance.

September 30, 2024

Highly Recommend Leon Travis and This Dealership! I recently purchased a 2024 Jeep Grand Cherokee Laredo – Black on Black – through our amazing salesman, Leon Travis, and the experience was except More

by Wasemeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Alban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We appreciate these wonderful comments about your recent vehicle buying event! It's rewarding to know you were pleased with your overall experience. Thanks again for choosing Criswell and taking the time to share your recommendations.

August 20, 2024

We had a great experience working with Leon Travis at this dealership. He was able to get us a fair deal for our growing family with 0 headaches or hassles. The finance manager and everyone we came in co More

by david.mucciaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dietrich Marcelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to see you found our team to be so supportive during your recent vehicle buying experience. We appreciate the opportunity to work with you and welcome you to reach out with any future automotive needs.

July 06, 2024

First off, my experience was one of the best that I have ever had. Kerry was pleasure to work with…exceptional customer service. I thought I lost this car initially to another buyer, but the Team made it ha More

by rnewton72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Jul 08, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks so much for sharing this great review of your recent purchasing process! Our friendly and professional team is always happy to help with any of your automotive needs and looks forward to the next opportunity to work with you.

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