Autobahn USA Dedham

Hangin with Mr. Cooper We couldn't have been more happy with purchasing our 2014 BMW 320i Xdrive. The whole process from begining to end was a pleasure thanks to Charles Coo We couldn't have been more happy with purchasing our 2014 BMW 320i Xdrive. The whole process from begining to end was a pleasure thanks to Charles Cooper and Jason Mcmanus. Charles took the extra time to ensure all of our questions and concerns were addressed. He made us comfortable on a personal level. We would definately be coming back for any future purchases. We highly recommend purchasing your next vehicle at Dedham Auto Mall. When you go in, just ask for Mr. Cooper. More

Very good customer service! Customer service was excellent. Yaw was professional and patient. I will recommend Yaw and the dealership to my friends and officemates. The people in Customer service was excellent. Yaw was professional and patient. I will recommend Yaw and the dealership to my friends and officemates. The people in the dealership are friendly as well. More

HAPPY IN MY HUMMER I had the pleasure of meeting Mr. Yaw Aboagye-Marfo who was professional, courteous and worked very hard to get me the vehicle that I wanted. The pro I had the pleasure of meeting Mr. Yaw Aboagye-Marfo who was professional, courteous and worked very hard to get me the vehicle that I wanted. The process was a breeze and he was also kind enough to put extra gas in the vehicle for my long commute home. More

David is a good guy David was great! He went above and beyond to take care of me. He was patient and fair and helped my deal go through successfully. David was great! He went above and beyond to take care of me. He was patient and fair and helped my deal go through successfully. More

Keep your eyes open I had bought a car here two years back and found another car that was suitable, this last week, after research on cargurus. The dealership does not po I had bought a car here two years back and found another car that was suitable, this last week, after research on cargurus. The dealership does not post the carfax documents on line, something most other dealers do. The salesperson (not listed here), did not give it to me on several requests, the day of my visit. After agreeing to a deal, finally when I asked again, I got the carfax report and came across two surprises - an accident and a first registration date. In his defense, I would say that the salesperson was not trying to be evasive willfully but it did not make me happy...all the more reasons for posting the carfax directly on site. Once the deal was made (the Sales Manager, Mark, was nice, did not waste time with hum and haw with pricing), it got worse though. Only one keyfob was avaliable, a small repair was not done as promised when I came for the car, the door mats are still missing as we speak....and to add insult to injury, the registration job has been pending for over a week which I was told would happen the day after the sales was done. The sales Manager was nice to help with removing registration plates and putting them on the new car, as the salesperson was not in. I also met Jason McManus, the Finance guy, who quickly waved me through...I had no loans to speak of though. Paperwork was fast. He even took care of removing the toll road transponder to fix it on the other car. Finally, this morning, he on request, took the trouble to emailing me the registration paper which I have been looking for, forever. It is astonishing that people high on the hierarchy have less time but are more customer conscious. PS: The sales person finally made the requisite arrangements and helped with the inspection and the door mats. Moral of the story nonetheless, "Buyer Beware". More

Excellent car buying experience Thank you Anya for the outstanding level of service and communication you provided throughout the purchase of our car. We live just over 2 hours away Thank you Anya for the outstanding level of service and communication you provided throughout the purchase of our car. We live just over 2 hours away and Anya ensured that through email and Fedex, the number of times we had to drive there was kept to a minimum. This was one of easiest and most pleasant car buying experiences we've ever had. Anya is a true professional. More

Best Dealership This place is so would and thank you for helping to find a good car. Im really happy with my car. It had really helped. This place is so would and thank you for helping to find a good car. Im really happy with my car. It had really helped. More

The best service ever David Augustin was my salesperson. He had all the patience in the world with me especially having to decide between purchasing a new car or continue David Augustin was my salesperson. He had all the patience in the world with me especially having to decide between purchasing a new car or continue to commute for the next few months. It feels so good to get into my car turn on the heat in the morning stop for coffee then get to work. Thank you for such great service. More

Compliment for Charles Cooper and Jason McManus I wasn't sure of what type of vehicle to buy until Charles Cooper educated me about the ML350. I drove the ML350 vehicle, and he educated me fully ab I wasn't sure of what type of vehicle to buy until Charles Cooper educated me about the ML350. I drove the ML350 vehicle, and he educated me fully about the car. I was so excited that I decided to buy the car. He was so patience with all of the questions I asked. He was very friendly and polite to my needs and wants. I received great service. Also, the Finance Manager Jason McManus worked very hard to get me finance for the ML350. My credit score wasn't prefect, and Charles and Jason helped me fully to the maxed so that I could get the ML350. This was my first vehicle that I ever finance, I always buy used cars and pay cash for all of them, however I wanted to finance a car. Charles Cooper and Jason McManus went the extra miles to help me get the ML350. I received Excellent Services, and I referred a friend the next day to Charles Cooper More

Excellent Customer Service David !!! Big thanks to David and all the team at Dedham auto mall for an outstanding job. I am very grateful with the level of service I received from David. D Big thanks to David and all the team at Dedham auto mall for an outstanding job. I am very grateful with the level of service I received from David. David went above and beyond, left no stone unturned made sure i was satisfied. I am very happy for your excellent customer service and for making my first car purchase fun and easy. I'm definitely coming back to buy another car for my sister who will be graduating in May 2015 and I hope to see you. Thanks again and I look forward to seeing you. More