Huntington Beach Chrysler Dodge Jeep RAM

DO NOT BUY FROM THIS DEALER My experience with this dealership can only be described as a totally farce. Having to move from the east coast to the LA area for a new job, I nee My experience with this dealership can only be described as a totally farce. Having to move from the east coast to the LA area for a new job, I needed to find a car quickly and remotely. After lots of searching I found (on AutoTrader) what appeared to be a great deal at this dealer. Since I lived in Washington DC, I wanted to put a deposit down and secure the car. I called the dealership and spoke with Francisco. He seemed to not really know much about the car or how anything worked at the dealership. Eventually I got the information I needed and made an offer. Matt - the 'internet manager' - called me to say that they'd accepted my offer. After making the deposit (which for some reason took three people to get right and an inability to use the mute button on the phone while they fumbled and cursed in the background), I asked Matt to send me a breakdown of the cost, registration, taxes, etc... and that I'd be in several weeks later to pick the car up. Two weeks later and I still didn't have any of the information I asked for. Meanwhile, Francisco called me several times and asked if I was still interested in the car. After reminding him that I'd already purchased it, I further reminded him that I hadn't received the requested paperwork. At this point I'm already suspecting that these guys are totally incompetent, but couldn't imagine that they'd screw up any more. I was wrong. Very wrong. Three weeks after putting down the deposit and two days before I was to fly out to LA to start my new job, I get a call from Matt: 'We accidentally sold your car.' He said he'd tried calling me a week ago when it first happened but 'for some reason the phones weren't working.' When I pressed him for more information, he tried to sell me a another car for the same price. A few minutes later he said 'Sorry I didn't get back to you sooner but I just found out yesterday.' WHAT? At that point I asked for my deposit back and to call me when the refund was processed. Two days later and I've still not received any deposit refund, nor has anybody returned my calls. THIS PLACE IS A JOKE! DO NOT BUY FROM HERE - ESPECIALLY OVER THE INTERNET. More

Great Experience First off this place has the best prices period.. I searched online for weeks and couldn't find anything close to the cars they in stock and or the pr First off this place has the best prices period.. I searched online for weeks and couldn't find anything close to the cars they in stock and or the prices. My husband and I drove over an hour an half to go to this dealer. Well worth the drive. The dealership was busy but I expected a packed house on a Saturday night with those kind of prices. I had an appointment. my sales men was busy, but they did not make me wait they valued my trade in and had someone bring out the cars I was interested in. When my sales man was free he jumped in to make a deal. Joey the sales man, The floor manager Scott and finance manager Shmir were great! It was a long day but part of it was making sure we got the best deal and that everything was done right. At closing you always expect surprizes. We had pleasant surprises. Great offers with warranty, oil changes and gap insurance. It's was like we had family as owners. Great experience over all! More

No high pressure I saw an great price on there web site, and headed there, expecting some high pressure to buy something else. Our salesman, Chris Dominguez gave us a I saw an great price on there web site, and headed there, expecting some high pressure to buy something else. Our salesman, Chris Dominguez gave us a test drive, and then wrote up the deal which was 16.5% off the MSRP, with no trying to up sell. Very happy with Huntington Beach Jeep. More

A great place to to do business with ! We just bought a Chrysler 200 from the Huntington Beach dealership. It was a very pleasant experience. Dennis was fantastic and very helpful and easy We just bought a Chrysler 200 from the Huntington Beach dealership. It was a very pleasant experience. Dennis was fantastic and very helpful and easy to do business with. We would recomend him very highly. More

Great dealers at a great dealership! Nick Farber, the Internet Sales manager, made sure to get me a deal in a new vehicle I was in desperate need for. I was blown away by all the service Nick Farber, the Internet Sales manager, made sure to get me a deal in a new vehicle I was in desperate need for. I was blown away by all the service at this dealership. There was not one moment that I felt Nick was trying to force me to buy a car. He simply said, "let's see what we can do for you." Jack in electronics is very knowledgeable and shows you step by step how to work your car. Tommy in financing is very friendly and has a good sense of humor, advice, and plenty of professional experience I could tell. I would recommend this dealer. More

Great experience Just recently bought a car from Huntington Beach dealership and the customer service from Duane sexton, Chris mason, Sam chakra and the guy who showed Just recently bought a car from Huntington Beach dealership and the customer service from Duane sexton, Chris mason, Sam chakra and the guy who showed me my interior controls (forgot his name) provided excellent customer service! They made it very easy and included a sense of humor to the whole process. I was actually impressed when they followed through with what they said they would and actually went above what they had to making me one happy buyer?? I didn't have very good credit and I was still able to drive away that day! Good job, guys. More

Great salesman, great experience I recently purchased a used vehicle from this dealership. My salesperson was John Ziade and he was fantastic. John was helpful, courteous and really h I recently purchased a used vehicle from this dealership. My salesperson was John Ziade and he was fantastic. John was helpful, courteous and really helped me get the car I wanted with no pressure. This dealership was great and I would recommend it to anyone!! You will get a great deal! More

good job Dennis Samuels is your man. Ask for him if you buy a car at this dealership. Just bought a cherokee and had a great experience. Dennis Samuels is your man. Ask for him if you buy a car at this dealership. Just bought a cherokee and had a great experience. More

New Dodge Purchase I recently purchased a new Dodge Durango at HB Dodge and I have to say it was an excellent experience. I was assisted by Fred Tabesh and Tom Cruz, th I recently purchased a new Dodge Durango at HB Dodge and I have to say it was an excellent experience. I was assisted by Fred Tabesh and Tom Cruz, they were both helpful and courteous. While waiting to close the deal there were numerous sales staff members who passed by and stopped to say hello. Many of the staff members would introduce themselves to my family and made us feel welcome in the dealership. We were able to agree on a great price and financing rate in a timely manner. Finance Manager Sam Chakra was friendly, and had everything ready to review and sign. I was out of the dealership with a new vehicle in just a few hours. I recommend this dealership! More