Tom Gill Chevrolet

Our 3rd Silverado from TG Chevrolet Awesome Dealership Linda Shelton was our sales person, absolutley wonderful person to work with. I found a Silverado on line within 48 hours I had a new truck. This is o Linda Shelton was our sales person, absolutley wonderful person to work with. I found a Silverado on line within 48 hours I had a new truck. This is our 3rd truck from them have had nothing but great professional service from them. Linda communicated with me about every aspect of the truck. They have earned our business always. We have sent family members there and they also had a positive experience. Once more I can't say enough good things about this dealership and the folks that work there.... Linda Shelton I will always be asking for you...... More

Loyal Customer w/ Horrible Experience! Our family had purchased our vehicle with Tom Gill several years ago; and always have had Tom Gills service department do any routine maintenance with Our family had purchased our vehicle with Tom Gill several years ago; and always have had Tom Gills service department do any routine maintenance without issue. In the end of January, the heater in the vehicle had stopped working; so we had taken it to Tom Gill to get repairs. We were called to pick-up the vehicle;with the heater blower only working on MED-HIGH, LOW would still not blow any air. Once we confronted them it only working on MED-HIGH; they had told us this would be extra. We could not afford any more repairs; as they already were charging us several hundred dollars. AND FINALLY....WHAT REALLY MADE THIS A TERRIBLE EXPERIENCE: Before we left we were told not to roll down the window as it would not roll back up. THE WINDOW HAD WORKED 100% BEFORE GOING TO TOM GILL!! I spoke to the service manager and he was unwilling to help saying they did not open the window panel. ** I contacted Tom Gill directly and addressed the issue, very politely and professionally; only to get immediate push back and was rude to me; saying there must be some coincidence. He had told me he would look into this and call me back. ONE WEEK LATER he had finally called me back only to tell me that he would not be able to help as his staff were not servicing near the window and their must be a coincidence. I had asked him to consider just taking a look just in case it was something very minor; and to keep in mind we are a loyal and returning customer; even purchasing the vehicle from him!! CONSISTENTLY UNWILLING TO HELP IN THE MIDDLE OF WINTER!! I DO NOT RECOMMEND TOM GILL AS HE DOES NOT STAND BEHIND HIS CUSTOMERS!!!! More

Excellent service Because of the experience I've had with Jeremy of how he treats people as people instead of walking dollar signs, I've referred countless individuals Because of the experience I've had with Jeremy of how he treats people as people instead of walking dollar signs, I've referred countless individuals his way so he could help them. From excitement to anxieties of making a decision, Jeremy truly maximizes the experience of purchasing a car with his excellent customer service. I will continue to refer Jeremy's service to anyone that are looking to invest in a new vehicle. More

Best experience so far buying a car. Jeremy made my whole car buying experience seem so easy. I told him what I was looking for and he made sure I got that and more. I walked out with a n Jeremy made my whole car buying experience seem so easy. I told him what I was looking for and he made sure I got that and more. I walked out with a newer car and paying less in the end. The service he gave was awesome and if I'm ever looking for another car in the future Jeremy will be my next salesman. I recommend him to all my friends. He will make sure you can get the best deal with your money and save you money in the end. More

Excellent customer service! Jeremy is awesome! We went to the dealership in the afternoon and left only a couple hours later with a brand new car! He is an honest salesman and Jeremy is awesome! We went to the dealership in the afternoon and left only a couple hours later with a brand new car! He is an honest salesman and did not pressure us into buying. More

First Car Payment I'm 24 years old and this is the first car payment I'm getting into. I was first scared becasue of all the horror stories I've heard and just wanted t I'm 24 years old and this is the first car payment I'm getting into. I was first scared becasue of all the horror stories I've heard and just wanted to stick with my malibu but desperately needed a 2nd vehicle for my family. I worked with Mr. Campbell and he was by far amazing. He knew what I was looking for in a car and price and he delivered. I purchased a 2012 Equinox. I never thought I would be able to afford a car that was only 3 years old. The new pricing system is great. I didn't feel as if someone was trying to get one over on me and take me for every dime I have. I want to say "Thanks" to Tom Gill and Ken. I will be referring anyone I know looking for a car to you guys. More

Great service I purchased my 2014 Sonic from Tom Gill Chevrolet and was in an accident totalling it. Julian went above and beyond to find exact duplicate! I purchased my 2014 Sonic from Tom Gill Chevrolet and was in an accident totalling it. Julian went above and beyond to find exact duplicate! More

Horrible Customer Service We came in around July last year and had the best customer service from our service guy Tony all the way down to the receptionist Mac (astonished to f We came in around July last year and had the best customer service from our service guy Tony all the way down to the receptionist Mac (astonished to find out she's no longer there). I came in yesterday to pick up my vehicle and after almost twenty minutes did I finally get my car. The receptionist Janet had no clue what she was doing or even where my car was at. We've been going to Tom Gill for a very long time and I would have to say this was the worst experience out of all of them. More

David Skiles at Tom Gill is great when buying a car! My wife and I ventured out one freezing and rainy evening this month to buy a new car. I had read about Tom Gill's customer service, and I decided to My wife and I ventured out one freezing and rainy evening this month to buy a new car. I had read about Tom Gill's customer service, and I decided to start at Tom Gill's Chevrolet in Florence, KY. Well, it's all true...all the great things they say! Our salesman, David Skiles, was great from beginning to end. David helped us find a beautiful car, he helped us get a good price and he followed up to make sure we were happy. More

Perfect Sales Experience I was absolutely impressed with the professional sales attitude of Steve Fischer. I felt like he was doing everything he possibly could to ensure my e I was absolutely impressed with the professional sales attitude of Steve Fischer. I felt like he was doing everything he possibly could to ensure my expectations were exceeded. Every aspect of my experience has been beyond my expectations. Steve has followed up after the sale to ensure that all my questions were answered and that everything was working well with my vehicle. Steve introduced me to Tony Humbert in the Service Department to ensure I was set for future service of my new truck. I couldn't have asked for a better experience! More