Cooley Motors

Rude and unprofessional GM Due to previous purchases from Cooley in the past, we took a quote from a different dealership to Cooley, where they agreed to match the quote. Salesm Due to previous purchases from Cooley in the past, we took a quote from a different dealership to Cooley, where they agreed to match the quote. Salesman Dan Durivage was excellent, worked out the details, picked the car and color and agreed to pickup the next business day. When reviewing all the paperwork to sign on the day of pickup, it was noticed the monthly payment was $50 more than agreed upon. Finance person was apologetic, but stated he didn’t realize the payment price would be an issue (because apparently everyone has an extra $600 a year they don’t care about). He then brought in the GM, who was arrogant and rude, comparing Mazda's quality to that of a BMW or Mercedes, when I pointed out that for a 3 year lease, the "quality" of the car shouldn’t be a huge factor, he didn’t have much to say. He attempted to push a different car on us, that we already advised we were not interested in and he stated that we were "beating him up over $5-$10", which I had to remind him was in fact $50 not $5. Ultimately we left, without our down payment, because he claimed it had already been deposited and we could receive a check the next day, which was also false as now they are claiming 10 business days. In discussing our major distaste for the practices of Cooley, numerous people have stated the same sentiment, and everyone has agreed that the GM is extremely rude, unprofessional and even have stated he is the reason dealerships get their bad reputation. The thing I find the most amusing, is regarding the positive review by “Jessica R” or "Jessica" on every review site. The amusing part is that she is on the finance team at Cooley. Glad the people who work there think they are excellent... More

Great Overall Experience! I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervo I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervous about coming into a dealership on my own and being pressured into a vehicle. Not the case at Cooley! I came in looking for a 2015 Mazda 6 and was greeted immediately. My salesperson, Seamus, was awesome. He made me feel like I was at home, chatting with an old friend. When he pulled the car up for a test drive I was very pleasantly surprised. He had listened to every one of my needs and wants and the car in front of me was exactly what I was looking for. Perhaps the most nerve-racking part of the whole experience was the anticipation of financing. Once again, I was very pleasantly surprised with how down to earth and educated the finance department was. Made everything crystal clear and easy to sign away with a smile on my face. In conclusion, I would send any one of my family members and friends over to Cooley Motors for their next new or used car. Thanks Seamus and the staff at Cooley Motors for making this experience great! More

Appauled I will never go back to Cooley Motors. The experience I had there just last night was absolutely horrifying. I worked with Ken Snay and can honestly s I will never go back to Cooley Motors. The experience I had there just last night was absolutely horrifying. I worked with Ken Snay and can honestly say I have never met someone more cocky and unprofessional. His attitude from the very first introduction was rude and just plain unprofessional. Both him and his manager acted like my friend and I were stupid and would take the vehicle I was interested in and the awful numbers he came back with the first time if he just explained it in a different way. When we finally decided we'd had enough we had to fight and argue to get my car keys back (after they took them to value my trade-in). The final interaction I had with him he brought his manager over, who didn't even introduce himself and didn't hand over the keys, my friend had to take them. The most surprising part to me was that as we were walking out they were yelling at us that they could all of a sudden make it work and that they didn't understand why we weren't letting them "work for us". Overall I was very disappointed and disgusted by the way we were treated and spoken to in the short 30 minutes that we were in the building. More

Best new car purchase experience ever!!! Thank you so much. Going to Cooley Motors was the best decision. They were friendly & very helpful with my buying experience. I had an older Mazda Tribute, 2006, when I Going to Cooley Motors was the best decision. They were friendly & very helpful with my buying experience. I had an older Mazda Tribute, 2006, when I decided to look into purchasing a new Mazda. I needed an update. When I went to Cooley, on a Saturday, I was greeted by Mr. Crowley & a nice, smiling salesman, Zach. Zach was very knowledgeable about the products. He was never pushy or overbearing. I was interested in a Mazda the same size as my old Tribute. He told me the Mazda CX5 was similar to the Tribute. I took one for a test drive. I fell in love with it! My next concern, was my credit. It was ok but I didn't think I would ever be able to get a new car loan. To make a long story short, they fought very hard for me to get the loan I needed. The following Tuesday, I picked up my new white Mazda CX5. Since my purchase, I have called Zach for various questions & he has always answered them with no problem!!! More

Disappointing Experience I went to Cooley to purchase my first car. I don't have the best credit so I called ahead just to see if I would get approved. I was approved so I wen I went to Cooley to purchase my first car. I don't have the best credit so I called ahead just to see if I would get approved. I was approved so I went to test drive some cars. The sales lady was nice but she was working two people at the same time so I had to wait a while in between cars. I was really nervous about buying a car as I had never done this before which I told the sales person and I didn't really feel at ease about it. I finally decided on a car and was sent to the financial department. I had to leave to get my down payment. I canme back the next day and all of the paper were ready to sign. When I gave them the down payment, they immediately asked me to sign the pink slip. We never once discussed the price of the car, my interest rate, warranty, etc. This made me very nervous so I asked about the details and the price was as listed, i had an extremely high interest rate, and a half xxx warranty. My payment was almost $400 when I told them my budget was $300 a month. I asked him if he could lower the payment because I didnt feel comfortable about it and the best he could do was drop the warranty to an even worse warranty and lower my interest rate 1%. No deal. We went back and forth and I finally got a $300 payment with the highest warranty by adjusting the price and interest rate but I still didn't really feel like I got any kind of deal. The car was listed at 13900 and my total loan was for $15880 when it was all said and done. Even if you are not actually getting a deal, it would be nice to feel like you are. I still regret buying my car and going to this dealership and now I feel like I'm stuck. More

Great people, Beautiful Selection of vehicles I'm so happy I went to Cooley Motors to purchase my new vehicle (Mazda 3). The staff is so helpful, full of jokes, but really know their stuff. Daniel I'm so happy I went to Cooley Motors to purchase my new vehicle (Mazda 3). The staff is so helpful, full of jokes, but really know their stuff. Danielle in sales, Kelsey in service are fast friends and great me personally when I have any type of service done on my vehicle. I would and will recommend Cooley Motors to any and all friends looking for a new car. No vulture feeling when you walk in. Fantastic!!!! More

Misled...Lease gone bad I had a 2011 Mazda 3 I leased from Cooley Mazda, lease to expire July 2014. In February 2014, I went to Cooley about looking into a new lease. I had 5 I had a 2011 Mazda 3 I leased from Cooley Mazda, lease to expire July 2014. In February 2014, I went to Cooley about looking into a new lease. I had 5 remaining payments on the initial lease. They told me in an effort to keep me as a Mazda customer, they would take back that car, increase the mileage on another lease, and I would only have to pay an early termination fee of the initial contract (was told it would be approximately $300 and would be billed to me). So I opted for another Mazda 3, and another lease contract. Imagine my surprise in May 2014 when I got a bill for $1,018.24 from Chase Auto Finance Corp for unpaid leasing payments. My new contract even states there were no past payments to be due. After contacting the sales person a couple of times, their story changed. Saying I was always responsible for the 5 payments from the initial contract. Why would I start a new leasing contract for the same type of car if I still had to pay 5 payments on the first car?? So much for customer loyalty!!! More

Sales Danielle was easy to work with, straight forward and no-nonsense. I got what I wanted will no fuss. The Service at Cooley with Greg and Kelsey is a Danielle was easy to work with, straight forward and no-nonsense. I got what I wanted will no fuss. The Service at Cooley with Greg and Kelsey is also very good. Nice people to do business with. More

Poor customer service I placed a on-line web inquiry, was responded to by a generic response as usual. I asked some initial vehicle specific questions that were answered. I I placed a on-line web inquiry, was responded to by a generic response as usual. I asked some initial vehicle specific questions that were answered. I decided to move forward with the vehicle, sent very detailed specific info that included my VIN, other info and HD pictures on my trade. I received nothing in response, I set aside the day to complete the transaction/trade and it was wasted, I re-emailed the sales person at the end of the day and received no response. I expect that my time not be wasted, and that I am valued as a customer and person. That does not happen at this dealership. More

Take your business elsewhere I do not recommend anyone to buy a car from Cooley Motors, they are unprofessional and rude. My boyfriend was ready to buy a brand new 2014 Mazda3 s G I do not recommend anyone to buy a car from Cooley Motors, they are unprofessional and rude. My boyfriend was ready to buy a brand new 2014 Mazda3 s Grand Touring and our sales person was pretty awesome. Unfortunately that couldn't make up for the poor mannered finance team and GM. We had agreed to get the car and they had to do their part with financing with out bank, well a week and a half later and we still don't have the car! Stating our frustration and wasting gas making multiple trips out to the dealer, we needed this to be resolved. Dealership kept blaming our bank, except they did not send the correct paperwork the bank required. The manager decided our business was not worth the hassle and canceled the sale. Clearly customer service is not that important to this dealership. Take your business elsewhere. More