Tasca Ford Berlin

Focus - problem with lurching Please ensure that service people turn off AC and radio after they have serviced car. When I turned on the car the radio and AC were blasting. Please ensure that service people turn off AC and radio after they have serviced car. When I turned on the car the radio and AC were blasting. More

great service got a service appointment right away. people were professional and friendly. Waited for car while being serviced and card was ready in about 45 minute got a service appointment right away. people were professional and friendly. Waited for car while being serviced and card was ready in about 45 minutes. More

a pleasant, successful experience. Everyone was friendly, polite and did not apply pressure. I took the time I needed to make a decision and then decided that this was the time to buy a Everyone was friendly, polite and did not apply pressure. I took the time I needed to make a decision and then decided that this was the time to buy a car. I am very pleased. More

Not transparent I literally just walked out of the Tasca Ford dealership in Berlin which is something I have never done. After test driving a 2014 leftover F150 I did I literally just walked out of the Tasca Ford dealership in Berlin which is something I have never done. After test driving a 2014 leftover F150 I did the usual wait at the salesman's desk while he reviewed how to structure a deal with his manager. After 25 minutes he came back with a financing plan telling me that was the best deal for me. At the outset I clearly expressed that I was not interested in financing. I wanted to know the cost of the vehicle after dearler and the x-plan discount I am qualified for. They would not share those numbers. They also offered me $5000 for my trade which KBB values at $12400 stating there was a milegae discrepency with the carfax report. On the way home I stopped at another dealer who ran the carfax and received a clean report. These guys are not transparent and I suspect that they were not truthful about this carfax issue to try and reduce the trade value. More

Great Buying Experience Loved working with Dennis and the Business Manager. Great job guys! My wife loves her new car! We appreciated the fact that even though we decided to Loved working with Dennis and the Business Manager. Great job guys! My wife loves her new car! We appreciated the fact that even though we decided to go to a used Honda and you're a Ford dealer, you took excellent care of us and found us exactly what we needed. More

Great experience I made an appointment to see if someone could help me locate a noise coming from my 2012 Ford Escape dashboard that was driving me CRAZY. I asked if I made an appointment to see if someone could help me locate a noise coming from my 2012 Ford Escape dashboard that was driving me CRAZY. I asked if one of the service individuals could take a drive with me so I could point out the noise. Mike (I think) was GREAT, he took the time to drive around with me, ordered me a new part for the dash and sent me on my way. One very happy customer!!! Kim More

Great Express Lane experience Tim knew I was in a rush due to family problems and did his best to get me out quickly .I really appreciated his extra effort. Thanks again Tim Tim knew I was in a rush due to family problems and did his best to get me out quickly .I really appreciated his extra effort. Thanks again Tim More

Amazing Experience I had an amazing purchase experience. Dennis is very knowledgeable and was very receptive to all my questions. This was important to me because not I had an amazing purchase experience. Dennis is very knowledgeable and was very receptive to all my questions. This was important to me because not only was I getting my first Hybrid, it was my first car other than a Camry in 26 years. The test drive was great and I went back a few weeks after to make the purchase. The Fusion Hybrid Energi is so much more advanced than my old car. It was great having someone know so much about the car. The finance personnel were also great and even pushed off lunch to get my paperwork done. I got a tour of the facility which I thought was very nice. I went in on a Friday. The car I wanted was at their other dealer in Cranston, RI. They picked it up the next day and was delivered to me on Monday. I am thrilled with my experience. More

Warranty Repair I had a check engine light come on in my car and was offered an appointment right away even though we had multiple snow storms and the service dept wa I had a check engine light come on in my car and was offered an appointment right away even though we had multiple snow storms and the service dept was extremely busy. I dealt with Brian who was extremely professional, courteous, and friendly. He explained every step in the service process. Tasca Ford is lucky to have him! I look forward to returning to Tasca Ford for my future service needs as they make you feel right at home. More

TERRIBLE HORRIBLE SERVICE DEPARTMENT I will not ever go back to this dealership. I dealt with Service Manager Mike who is the most condescending xxxxx ever. From the start I was lied to a I will not ever go back to this dealership. I dealt with Service Manager Mike who is the most condescending xxxxx ever. From the start I was lied to about rental cars. They said they offered rentals which turns out wasn't true. They accused me of damaging my brand new car and would not cover under warranty. They lied to my insurance company making false accusations, even my insurance company told me how preposterous there explanation of the damage was. They "misplaced" parts and made me wait longer until they received the new parts. Their service timer is relatively slow taking them three days to receive OEM Ford parts. Absolutely awful and I will do everything I can stop people from ever dealing with their service department. There is no worse feeling than feeling like your being taken advantage of and lied to so they can make more money because that is what happened to me. More