Napleton Buick GMC

charging for services not needed Wife brings in car for front brakes. They convince her rear brakes also need replacement. I have service inspection from them 30 days prior showi Wife brings in car for front brakes. They convince her rear brakes also need replacement. I have service inspection from them 30 days prior showing rear brakes in good shape, far from worn out. $712 later service department tells me previous inspection was wrong & offers two free oil changes. Also try and sell her on fluid changes that aren't even due yet per GM owners manual. Won't be doing any business here again.. More

EXCELLENT AND SEAMLESS SERVICE Kris Staroske was our salesperson. He obtained for us the vehicle we wanted, which was in short supply due to my color and options requirements, and Kris Staroske was our salesperson. He obtained for us the vehicle we wanted, which was in short supply due to my color and options requirements, and did so in time for us to drive the car to our NV residence. Kris got us a fair price, and made the entire process run smoothly. We would definitely recommend Kris and Courtesy Buick. By the way, I love my new Buick Enclave. Thanks Kris. Monica DeLuca More

Great purchase experiance Kris Staroske and Phil Grant worked very hard to get me the truck with all the equipment I wanted. I would rate this dealership 10 out of 10 because Kris Staroske and Phil Grant worked very hard to get me the truck with all the equipment I wanted. I would rate this dealership 10 out of 10 because of the efforts of Kris and Phil. I look forward to returning to the dealership for service and future purchases. More

Wonderful expierience - Top Notch Dealer! My son has been searching for his first car for nearly a year. After making multiple journeys all across Iowa he found what appeared to be "The One" My son has been searching for his first car for nearly a year. After making multiple journeys all across Iowa he found what appeared to be "The One" in an online search. The car was located at a dealer in Crystal Lake, IL - Courtesy Buick - which is over a 4 hour drive for us. We made the call and were put in touch with Tom Treanor one of the salesman. From our first conversation to our last a week later he was Top Notch! Honest answers, no sales pressure, polite, and courteous. We decided to make the drive and look at the car. We were met at the door with a smiling face and a warm welcome! The car was inside, detailed to perfection, and ready to test drive when we got there. It only took a short test drive and we were ready to sign papers! I wanted by 17 year old son to have a great first time car buying experience.........MISSION ACCOMPLISHED!!!! We would certainly make the trip back to see Tom again for our next purchase! More

Great used car buying experience - ask for Kris I had been searching for a Honda pilot for weeks. I called about a vehicle I had found on cars.com but the salesperson who answered the phone didn't I had been searching for a Honda pilot for weeks. I called about a vehicle I had found on cars.com but the salesperson who answered the phone didn't seem too interested in selling a car, even after I told him I would be making a purchase in the next week or so. I called back several days later to ask for the report on the car and got the same salesman, who was to send it to me the week before. We got off the phone and he sent it to me right away but I had already called back and thankfully was transferred to Kris. Kris was amazing. We were making the 3 1/2 hour drive to the area that day to look at 3 vehicles. Kris went to check out the vehicle, including a quick drive. He gave me specifics about the mechanics, tires, interior, exterior, etc. He held the car until we arrived, an hour later than expected, and the vehicle was just as he described. We test drove the vehicle and drove it home a couple hours later. The dealership even found a better financing deal than our bank had offered. Great experience with Kris and Jeff! The Thomas Family More

Phil Grant is Amazing!! Just wanted to take a moment to recognize Mr. Phil Grant and the outstanding service he provided me and my family as we purchased a new Yukon at Court Just wanted to take a moment to recognize Mr. Phil Grant and the outstanding service he provided me and my family as we purchased a new Yukon at Courtesy Buick GMC. Phil was patient and persistent to find us exactly what we needed. We started the process thinking it was between the Suburban and the Yukon ,but this dealership showed us why we had no need to look any further. They went above and beyond; they proved once again that great service is the difference maker and Phil Grant stole the show!! Kudos to you Phil and team. Thank you for a great experience!! Thanks, The Quinn Family More

i tried to give this dealership the benefit of the doubt this comes directly from the customer satisfaction survey i filled out last time I was in for service. I'd love to say this is an isolated incident, this comes directly from the customer satisfaction survey i filled out last time I was in for service. I'd love to say this is an isolated incident, but I feel as if EVERY TIME i take my vehicle there, i get treated the same way. Marquardt from now on for sure..... 'We made an appointment for a 9am oil change. We showed up right on time, we were told that the appointment was going to take approximately 1-2hrs. Since we had two small children (4 and 1 1/2) with us we asked for a loaner because we had a few errands to do, plus we wanted them to be occupied. At 11 am (2hrs after dropping off our car) we went back to find out our car not been touched. In fact the man at the service desk was surprised to see me saying and I quote, "WOW, you are quick. Don't you have some errands to do." Apparently the fact that we made an appointment in advance and were NOT walk-ins means absolutely nothing to your service department. We then asked for you to call when our car was ready. At about 4pm, Justin from you "customer relations" randomly called to ask about how we liked our 2013 Acadia Denali. This was apparently a complete coincidence as he had NO IDEA our car was in for service. I told him how disgusted I was with the service department. He apologized and said he would call me back. Five minutes later (close to 4:30 pm) he called back to tell us our car was done. We showed up a bit later (after the service department was closed) to find that our car didn't even get a courtesy carwash (AFTER ALMOST TEN HOURS!!!!!!!) Justin then took a porter or two aside and suggested that they wash our vehicle ASAP. Justin told us to expect to hear back from the dealership, as this is absolutely unacceptable. We never heard back. Furthermore, A YEAR AGO, we started complaining about an issue we were having with the navigation system of our $50k vehicle. I mention the price because i absolutely expect it to act as if it is at $50,000 car. We actually got stranded somewhere in Georgia shortly after we bought the car because the GPS froze up. Mike from your service department told us "although I believe you, we cannot just order up a $4000 part for your vehicle on your word. We need proof." he suggested we try to video tape some of the glitches with our navigation system with our cellphones whenever they occurred(i think video taping while driving may fall along the lines of texting while driving. I'm pretty sure it's illegal). We were finally able to capture some footage on video a few weeks ago, just prior to our oil change. Keep in mind we have been complaining about this over a year. The man at the service desk, whose name escapes me at this time said "Oh yeah, I've seen this before" and brushed it off as if it was nothing, even though I explained to him that I expect my $50k vehicle to act like a $50k vehicle. I awaited a phone call or SOME SORT of correspondence from your dealership and heard nothing. Then we decided, since your dealership obviously could care less about us a customers, to contact Marquardt Buick GMC. Within 3 minutes, the service desk was able to actually describe what was going on with our navigation system to us. The man was able to pull up a memo/bulletin from GM that told exactly what to do, which came out prior to our oil change fiasco(#PI0962C). He scheduled us for an appointment to have our navigation system reset immediately and the problem has been resolved. I am embarrassed for your dealership as your customer relations are absolutely terrible. Not to mention, when be originally bought our vehicle, your sales person knew absolutely NOTHING about the vehicle and we actually went to Sullivan GMC in Arlington Heights to learn about all the bells and whistles our vehicle has. I am a man of my word, thought and decided that since your dealership is the first we visited, that we would return to buy our vehicle at your establishment rather than anywhere else. MAN, was that a mistake. I don't know how your dealership has survived the economic trial our country has had in the past ten years. " More

Service work on my 2003 Buick Century Chris Leslie it has been a pleasure doing business with you. Your Service Dept did a wonderful job in servicing my 2003 Buickl Century. They were ver Chris Leslie it has been a pleasure doing business with you. Your Service Dept did a wonderful job in servicing my 2003 Buickl Century. They were very friendly and prompt. More

Best new truck buying experience I never liked car shopping but the experience at Courtesy was a pleasant stress free process. The truck I was looking for wasn't in stock or availabl I never liked car shopping but the experience at Courtesy was a pleasant stress free process. The truck I was looking for wasn't in stock or available regionally. I was able to order the exact truck I wanted and was not at all pressured to settle for an in stock truck. The truck arrive in 6 weeks at Chris and Dave expected. Financing and paperwork was a very quick process and I am very satisfied wight he process and sales people at Courtesy. Dave was a pleasure to work with and did everything possible to make me a happy satisfied customer. Chris ordered my truck and answered all the questions I had. I highly recommend Dave and Chris. More

Great Car buying experience! Thanks for ALL your help last night! My son is VERY happy with his "new" truck! All of your staff was very helpful and we felt very comfortable dealin Thanks for ALL your help last night! My son is VERY happy with his "new" truck! All of your staff was very helpful and we felt very comfortable dealing with you. Vacuuming and washing MY car while it sat at your dealership we played musical cars last night to get his new car home was very much beyond your duties, but I very much appreciated it and will be recommending Courtesy Buick GMC to all my friends when they go to look for their next car! More