Audi Brooklyn

Installed non OEM parts that I purchased at the time of sale I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed t I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed to install it (these hitches require precise installation and sensor re-calibration). When I returned to have the work done, I found that the dealership used an after market/inferior tow hitch, used a wiring harness from AutoZone (the Audi OEM hitch has the harness integrated). The installation was not done by Audi, but some window tinting and alarm installer. The worst part of this is that the installer drilled into the tow hitch and used a couple of pieces of wood to secure the wiring harness to the tow arm. It is shameful how they tried to pull this off on such a nice car. I'm sure they get away with this a good percentage of the time, but they just happened to try and pull a fast one on the wrong person. I'm a lawyer so we'll see how this goes. Please note this is not a legal advertisement or legal advertising. I'm a consumer in this instance. More

Horrible service I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front whe I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front wheel, same concern at couple months back, 3. check headlight operation. I dropped the car off at 9 am and I knew I had to leave the car so all the services can be performed, I asked the service advisor Ertan Jusuf what time the dealership closed and if work will not be done same day will they work on the car on Saturday. The answer I got no they don't do that kind of work on Saturdays. Before I left service advisor told me that he will call me and keep me informed on progress. I didn't get a phone call the whole day from the dealership so I went to pick up my car at 5 30 pm since they close at 6 pm. when I showed up there service advisor was stunned to see me there and asked me why am I there. when I told the service advisor that I didn't hear nothing from him the whole day and that I came back to pick up the car, service advisor had nothing to say to me. Then I asked what was done to the car and he had no answer for me, he finally asked technician some information and I was told that They checked my car for recall and recall is not needed for my car. They found that left front tire was directional and it was put on wrong way And my headlights were not checked at all. Well one thing I can say is I ran a Toyota service department for 6 years and I know it takes 2 minutes to check the car if it needs a recall or not, its simple as putting a vin number in system and it will let you know does it qualify or not. Right after I left the dealership I went to another shop and took care of the tire problem and guess what the noise is still there, that's because it was not a tire noise it was a wheel bearing noise same as couple months ago and Audi Brooklyn dealership replaced my left front wheel bearing. And no work was don't on my lights, well thank a lot that's only a safety issue People please do not go to that service department, unless you are paying money for service they don't want to do any warranty work what so ever. Horrible service, I have a 2015 Audi A3 I should not have any problem like this More

Brand new "Audi of Brooklyn".. First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had a negative experience at Audi of Brooklyn PRIOR to the new owners taking over in 2013, need to go back and give it another chance (not sure why Q 5er's review was negative-try going to one of the other TriState dealers- good luck getting noticed in the waiting room, let alone getting great service). Under the new ownership, the Service Department has been completely revamped with a new Service Director (Steve Bylis--excellent) and many new and very knowledgeable service managers (Ertan Yusuf-Highly recommend). I had some serious problems with my car that that dated back from when I originally purchased the car from the "old" Audi of Brooklyn in 2013. The Service Director, Steve, went above and beyond over a period of weeks to insure that my car had all the repairs that it needed -- with many of them being covered by Audi of America (these repairs should have been completed & under warranty when I purchased my car--Steve worked tirelessly to 'prove my case' with Audi of America so the costs were covered). I highly recommend the Audi of Brooklyn Service Department-- not only for your Audi, but for any car that you drive. More

Terrific Experience Just leased a Q5 TDI form Audi Brooklyn. . Process couldn't have been smoother. Frankie Lopes and did a great job finding the car I wanted, answering Just leased a Q5 TDI form Audi Brooklyn. . Process couldn't have been smoother. Frankie Lopes and did a great job finding the car I wanted, answering questions, etc., and Leo made the leasing process entirely painless, including getting me out of my current lease a few months early. Will definitely recommend this dealership! More

Great experience Frankie lopes helped me find the perfect car , Great energy , very detailing and enthusiastic . Also Leo sales manager takes customers very serious Frankie lopes helped me find the perfect car , Great energy , very detailing and enthusiastic . Also Leo sales manager takes customers very serious and straight forward also committes to his word. I recommend any one here . More

Screeeeeeeeeech! Brought my car into service for maintenance and tire rotation. My A6 is less than a year old and is in perfect condition. After picking my car up an Brought my car into service for maintenance and tire rotation. My A6 is less than a year old and is in perfect condition. After picking my car up and on the drive home, the low tire indicator light went on. They never balanced my tires after rotating them. So, I had to go get air for tires. Worse than this and the biggest issue with this service is that my tires SCREECH like a train pulling into the station. I brought my car back to get the screeching resolved and now my car sounds like two trains pulling into the station. I was told there is going to be a recall about this issue and I should wait for it. I have tried to contact the service department repeatedly. The person I need to speak won't come to phone and won't call me back. I called Audi corporate and they said that there's no recall and it's a dealer issue, stating the dealer is able amd should to resolve it. Your service is substandard. Oh, and I got my car back with 6 more miles than I brought it in with. I was told they had to test the brakes. Really????? 6 miles and you didn't hear the brakes SCREEEEEEEECH! xx! More

All about the customer I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. The pu I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience! More