Lakeway Auto

Outstanding service!! I found Lakeway strictly by accident and knowing the type vehicle I wanted, I basically googled it. Mark was my initial contact with the dealership an I found Lakeway strictly by accident and knowing the type vehicle I wanted, I basically googled it. Mark was my initial contact with the dealership and I was incredibly impressed with his ability to mesh professionalism with caring. A totaled car, previous negative experience buying used and anxiety in general, weren't a good combo. Mark was more than willing to email, text or talk through tons of questions. Best experience ever!! More

Excellent service! Patti was so helpful! The whole staff was wonderful. They definitely made it a pleasant experience. I had visited several dealerships through this pro Patti was so helpful! The whole staff was wonderful. They definitely made it a pleasant experience. I had visited several dealerships through this process, but none that compared to the customer service provided at Lakeway More

A great, well rounded dealership Lakeway is the only place we go to find our cars, no need to go anywhere else! Always a perfect match, great price, and a warm and welcoming staff to Lakeway is the only place we go to find our cars, no need to go anywhere else! Always a perfect match, great price, and a warm and welcoming staff to keep us returning. Special thanks to Glenn who always goes the extra mile to help and inform us on the best purchase to make! More

Hassle Free Quality It's never too enjoyable shopping for the next car. All the pressure from the sales person to look at this or that but not at Lakeway Auto. No press It's never too enjoyable shopping for the next car. All the pressure from the sales person to look at this or that but not at Lakeway Auto. No pressure, no hassle, period. Anthony was there to help when we needed him, but didn't pressure us to buy or twist our arm for the sale. He allowed us to take our time and gave me and my wife the privacy we needed to discuss our next purchase. I feel this has allowed us to make the right decision on the right car for our family. Quality sales persons and quality automobiles. Why go anywhere else? This is my 4th purchase from Lakeway and will return to Lakeway for my 5th... More

Excellent experience. We would like to express our sincere appreciation to Anthony Atkins for his honesty, personal attention and follow-up on our quest for a white Lexus R We would like to express our sincere appreciation to Anthony Atkins for his honesty, personal attention and follow-up on our quest for a white Lexus RX350. After many months of searching for the right car and price, we called Lakeway Auto and Anthony answered our telephone call. Although the Lexus that we were calling about had been sold, Anthony took our information and said that he would call us when another one with the features we wanted arrived. Even before we met Anthony in person, we were already impressed during our telephone call with his professionalism and friendliness! Within three days, Anthony called us to say that another white Lexus had arrived…he actually called us before the car was even unloaded from the hauler. We purchased the Lexus that day. Anthony exceeded all our expectations in every aspect of professional and courteous service! Anthony, we look forward to buying again from you in the future! Not only did we find exactly the vehicle we were trying to find, we made a special new friend! Thanks, Anthony!! Joe & Tori More

A good effort by some but not others.. I felt like Anthony was very pleasant and worked diligently to help us find the vehicle that most completely met the needs we had defined for ourselve I felt like Anthony was very pleasant and worked diligently to help us find the vehicle that most completely met the needs we had defined for ourselves. As a disappointment, it was clear the vehicle had not been gone over by the detailers/shop prior to it being offered for sale. I had to make an additional trip to your store after the sale to get the rear brakes replaced. The front set was replaced while I waited to take delivery. The rear brake problems were not detected until I was driving home after the purchase. Wes in the shop could have easily had all this done if the car had been presented to him so that when I showed up as a buyer, there were no brake issues and none of my time would have been wasted with a second trip up there. Somebody dropped the ball. There was a not-easily-noticed broken chrome piece on the driver's door that my wife found when I got home with the vehicle. That will cost me between ~$150 to have replaced at the dealer here in Greeneville. This is another item either intentionally or purposefully overlooked......perhaps I should have seen it myself, but I should not have had to deal with it. One last thing, the driver side wiper blade was defective, so I just went ahead and replaced both blades with top of the line Rainex. This is another indicator the vehicle was not inspected. Clearly, elements of the dealership other than sales and the shop screwed up on this one. As for the price, Anthony had spent a lot of time on this, so I never checked it or haggled......felt he'd earned his money. Others there did not earn theirs on this one. More

Easy and enjoyable! We called this dealership and had to drive a ways to get to them before they were scheduled to close. They had the truck out front ready for us to loo We called this dealership and had to drive a ways to get to them before they were scheduled to close. They had the truck out front ready for us to look at and test drive and we were able to negotiate a sales price and trade in easily and fairly. The entire process was very pleasant, fair, and enjoyable! We highly recommend this dealership and Patti Wells! More

Awesome I had a great experience lakeway auto! they made me and my family feel welcome and overall experience itself was just awesome great place great peopl I had a great experience lakeway auto! they made me and my family feel welcome and overall experience itself was just awesome great place great people I definitely recommend this place to anyone who's looking for a good reliable vehicle ! More

Excellent Experience Will differently be dealing with them again no hassle straight forward excellent transaction ken our sales rep was very nice and job well done we came Will differently be dealing with them again no hassle straight forward excellent transaction ken our sales rep was very nice and job well done we came from North Carolina and he made the whole deal smooth was very courteous ......thank you I'm one happy Lady More

Buying a car. I can't say how I hate going to car dealers & dealing with high pressure salesman ( taking your keys to have their guy value your vehicle. Etc) . Well I can't say how I hate going to car dealers & dealing with high pressure salesman ( taking your keys to have their guy value your vehicle. Etc) . Well I'm happy to say no such experience happened on our trip to Lakeway auto. We drove up from Brevard NC & when we got there the car sitting there for us to take a test drive. When we returned we went inside in literally 1 hour we were out the door in the new car. Ken the salesman we worked with was vey pleasant & did everything that was asked with absolutely no pressure. I will definitely return for our next car purchase. The 2 plus hour drive was worth it. Thanks Andy Phelps More