BMW of Warwick

Otar Lezhava is the reason to buy at this dealership I saw a 2012 BMW Z4 online and called the dealership. Otar answered and offered to stay after hours so I could make it down and see it that night. Whe I saw a 2012 BMW Z4 online and called the dealership. Otar answered and offered to stay after hours so I could make it down and see it that night. When I pulled up otar was standing outside with a rag in his hand making the car look presentable for a test drive 5 minutes before the dealership was scheduled to close; mind you!! He instantly starting apologizing that I caught him in the middle of cleaning it.. I was shocked because a week earlier I made the trip to BMW in Norwood and was brushed out the door as soon as the salesman looked at my ID and saw I was only 25 years old. Otar gave me a full demo of the car and nearly a 20min back road and highway test drive surpassing closing time by well over a half hour. When we got back he wouldn't let me get out of the car until I had a full understanding of the BMW idrive media system (which is amazing by the way). The best part is every question I had about the media system he couldn't answer himself he responded honestly that he wasn't sure and would refer me to one of the product specialists during normal business hours instead of making up answers and lying. We went inside and worked some numbers after that.. I couldn't commit that night because it's hard to think about spending that much money after a long day at work combined with the adrenaline rush from the awesome test drive I had. Instead of pushing. Otar understood and said to call him in the morning (this was well over and hour after close when he should have been home relaxing). The next morning first thing I called his personal cell which he gave me in place of the dealership number and went in to finalize paper work on the car. I have more to say but I'm typing this on my iPhone while my girl is home... Wish me luck explaining to her that there are no other girls In my life and I was just writing a well deserved review for the best sales guy ever. So, Otar this is now an unavoidable fight I'm about to have with my girl but it was worth it for you my friend. if you go to BMW of Warwick and don't ask for Otar you're not getting the car buying experience you deserve.. I can honestly say after my experience I simply couldn't buy from anyone else! MJS More

This IS NOT Inskip. This is our second certified pre-owned 3 series wagon bought at this dealership. Our first experience was in May of 2008 when they were Inskip. The This is our second certified pre-owned 3 series wagon bought at this dealership. Our first experience was in May of 2008 when they were Inskip. The purchase was as straightforward as buying a car can be and the service was no hassle for the life of the warranty, several years. We came back to trade it in after servicing it elsewhere, when the warranty expired, ie not having contact with the dealership for about 2 years. To say the least I felt like I needed a shower upon leaving. Dirty deals, slimy tactics and a less than impressive vehicle purchased as a certified preowned. Rust, tire problems, needs new brakes and the hassle of the service calls. We will go elsewhere when this car ends its ride. Where or where did Inskip go because BMW of Warwick is right down there with any used car dealership. More

Poor communication and think they owe you I had an service appointment for a safety recall and oil change set up for over a week. Took day off from work to make appointment time of 10:20 and I had an service appointment for a safety recall and oil change set up for over a week. Took day off from work to make appointment time of 10:20 and was expecting to be there promptly. 1.5 hours later I received a call from service dept that they were short staffed and they would not be able to do service work for another 2-3 weeks?? Bear in mind I have a recall pending on the vanos bolt that could cause engine problems. At this point I am very upset. An hour or two later I then get a call from the service department of the dealership in Worcester MA where I purchased the vehicle. Warwick BMW or Inskip should be ashamed of their poor customer service. I would not recommend them at all for service and my past experience there have not been what you would expect from a BMW dealership. More

Stay away You really have to work hard to give your money away here. Sales people are less than knowledgeable and make you feel like you are wasting their time You really have to work hard to give your money away here. Sales people are less than knowledgeable and make you feel like you are wasting their time More

STAY AWAY! I was a potential out of state buyer for a great looking 335i and immediately noticed a relative lack of communication from this dealership. An entire day would go by before getting a call bac great looking 335i and immediately noticed a relative lack of communication from this dealership. An entire day would go by before getting a call back or email. I had to leave voicemails and emails with them blatantly stating that I wanted to place a deposit on a vehicle and they dealership called me back 2 days later. Not once mentioning that I wanted to buy the vehicle sight unseen. Naturally, they claim that the vehicle sold but oh wait, "there is a lovely one available for $15,000 more." Call me crazy but bait and switch like this is illegal. This dealership is a joke and dealing with them is nothing but a waste of time. I love my BMW but one more poor experience from a dealership like this will send me right to Audi. More

TERRIBLE service. Bought a pre-owned BMW from Inskip in August. Called to make a service appointment and was transferred to a service tech. No answer so I left a detailed message with my phone number. Two August. Called to make a service appointment and was transferred to a service tech. No answer so I left a detailed message with my phone number. Two weeks later, no call back..... I called back again, same exact experience; left another message but one week later still no call back. More

Would come with a number for a car, and then later would say , that it was sold. I understand, the sale wouldn't hold for a person, if they have a customer. But its a courtesy to inform the potential buyer, say , that it was sold. I understand, the sale wouldn't hold for a person, if they have a customer. But its a courtesy to inform the potential buyer, in advance, so that it saves a trip. And wouldn't apply the % discount for the different but similar vehicle, stating that price was for the previous car. Do I have to start again?? Went to other BMW in RI, bought my X3, very satisfied with their work. Would strongly recommend BMW of Newport. They are small, but honest and true to their words.. If you read other previous reviews of this BMW, you would know that its not upto its reputation. And strongly, DO NOT recommend Scott. He sounds very nice, but he isNOT. More

purchased pre-owned certified bmw. car was delivered without being prepared for delivery; i.e. it was dirty inside, had not been detailed and it had all the previous owners settings still in the compute without being prepared for delivery; i.e. it was dirty inside, had not been detailed and it had all the previous owners settings still in the computer system of car. was told "that's the way it comes." car was delivered without the caps for the "charger/previously known as cigarette lighter " which is a safety hazard if nothing else. we were told this was a USED car and that's the way it comes. we were kept at dealership much longer than needed in the attempt to erase previous owner's information, and to talk about the other conditions. Further phone call has assured us the car will be cleaned; however, in addition to this being annoying and inappropriate one has to wonder what else was not done that should have been. will report back after the detailing is complete. quite a negative experience.eal dealership makes big show of taking photo of customer.......seriously? present a clean car to the customer, save the bow. More

Very bad experience after purchashing vehicles for well over 20 years from this dealership. Tried to sell me a brand new 2013 carbon black X3, 35i that had chips through the paint on the driver side door. over 20 years from this dealership. Tried to sell me a brand new 2013 carbon black X3, 35i that had chips through the paint on the driver side door. Saw these chips and told the sales rep that I needed them taken out(painted) before I purchased. The sales rep said the vehicle would be "perfect" at delivery. Well, it was not perfect at delivery as promised! Signed all the paperwork and stood ready, willing and able to make the required down payment for the vehicle on May 3, 2013. Ready to take delivery as well. Dealer tried to pull a fast one via touch up on the area instead of professionally painting or otherwise repairing the chips. Brand new $56,000.00. Very unprofessional. They now have this very same SUV advertised on their website. Rather than satisfy a customer of the dealership for more than 20 years they would rather try and sell the same vehicle without correcting the problem! Very sad commentary for BMW who prides itself on customer loyalty and appreciation. Will not buy from nor recommend this dealership!! They makes promises they don't keep!! They don't care about their customers!! Buyer beware!! MDH More

I just leased an BMW X3 from BMW of Warick, RI. What a great experience!!! It was a very simple process and no haggling! The absolute best part of my experience was my sales person Nate Meranda, he was great experience!!! It was a very simple process and no haggling! The absolute best part of my experience was my sales person Nate Meranda, he was awesome from the minute I met him! He helped me through every aspect of the lease and even called me the next day to be sure everything was okay with the new vehicle. I probably would have not purchased the vehicle so quickly if it was not for my almost immediate trust in Nate!! Thanks Nate! You are a true asset to the company!!! More