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Classic Hampton Auto Mall

Hampton, VA

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1,428 Reviews

2712 Neil Armstrong Pkwy Suite 102

Hampton, VA

23666

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Showing 1,428 reviews

October 19, 2015

Beyond HAPPY! I had the best experience I've ever had when going to buy a car before! Michelle Morrisett went above and beyond to make sure I was happy and taken ca More

by Sportin Genny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Morrissett
October 19, 2015

Amazing! They worked with me and my budget and got me in the car of my dreams! Would definitely recommend to anyone who wants a good car for a good deal with t More

by lmorrissett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Westcott, Logan Tysinger, Michelle Morrissett
October 12, 2015

Tysinger's already had great reviews so I received the same. My original pone contact regarding a potential re-leasing of my Smart Car was with Wendy Stradford. After my explanation relative my inquiry she took More

by billmacktaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Stradford
October 08, 2015

Best Ever New Car Purchase Experience I have previously purchased several new cars from various other dealerships. My latest, and best experience, was purchasing a Smart Car from Tysinger More

by KH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Burcher, Wendy Stradford
October 07, 2015

Three Times a Charm This was my third Hyundai purchase from Tysinger. As before, the experience was exceptional. No pressure, professional and friendly staff, great pri More

by Badevaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert (don't know last name) Lot Attendant, Larry Stevenson, Karone Johnson
October 06, 2015

Everyone we met was both courteous and professional. Mitch Sears was the salesperson I personally dealt with and he made the experience as pleasant as possible. He went to bat twice for me on the SUV I More

by dsnyder1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sears, Larry Stevenson
October 05, 2015

Second to none! I had previously purchased two vehicles from Tysinger Motor Company. My first was a new 2009 Hyundai Elantra sedan which I loved. When it got totale More

by VerMar53
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Sears
September 25, 2015

Very accommodating Because I was leaving the state in a couple days, Tysinger staff made sure that I had the car as quickly as possible. To speed the process, they also More

by CARTERH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Tysinger, Jeremy Sherman
September 23, 2015

2015 Sonata Purchase overall experience was good, but the wait time to speak with financial advisor was too long. I arrived at 9 a.m. and didn't leave until after 1 p.m. w More

by CLHATTETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Francis, Salesperson---excellent representative for your organization , Chris Reynolds
September 23, 2015

Misdiagnosed, misdirected, mishandled My Dad's vehicle was misdiagnosed! He paid over $700 for a repair to his Benz truck, arrived to pick it up and didn't make it off the lot! The technic More

by Ddman
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ron Lamb, Ron Lamb
Sep 24, 2015 -

Classic Hampton Auto Mall responded

The client brought the vehicle to our Service Department with two separate complaints. The first being the vehicle is overheating and the second complaint of the vehicle cutting off when driving and not restarting unless it sits for a few minutes. We performed an electronic scan tool diagnosis and found the cooling fan clutch not engaging causing the engine to overheat. We replaced the cooling fan clutch assembly and road tested the vehilce for five (5) miles. The overheating issue was resolved and we did not observe any indication of the cutting off issue. The client then picked up the vehicle and drove only a short distance when the vehicle cut off. He returned to the dealership and we were able to diagnose an intermittent issue with the crankshaft position sensor. We offered the client a goodwill discount on the crankshaft positon sensor replacement due to his inconvenience. We are sorry we were unable to observe and diagnose the sensor problem on the first visit. If we would have observed this condition, we would have been able to diagnose it and the client would have paid full price for both the cooling fan and the crankshaft sensor repairs as they are both unrelated issues. We felt the goodwill discount was appropriate for the client inconvenience. We sincerely appreciate the client's business and apologize for the inconvenience.

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