Suburban Volvo Cars

Fantastic To Whomever This May Concern: Jhin was fantastic to work with. I am thoroughly pleased with the customer service I received from Jhin, and the enti To Whomever This May Concern: Jhin was fantastic to work with. I am thoroughly pleased with the customer service I received from Jhin, and the entire Suburban Volvo Team. Thank you for making my experience at Suburban Volvo a fantastic one. I remain, Very Truly Yours, Geoffrey N. Fieger More

Do NOT get your car serviced here! After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by D After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by Dan Curmi. Dan lied to me about when my car was actually in the bay getting fixed and tried to pressure me into a repair that they were trying to way overcharge me for ($700 to replace a battery and wire that I got fixed at a different place for $250… the difference in labor was $52 at my mechanic or $388 here). They did make a repair to my car that my mechanic couldn’t do because he didn’t have the software to program the part. That repair cost me $426 in labor. After the repair I researched and found out that the repair is only a 2-hour job, yet I was charged for 3.7 hours. Mike Path & Steve Hough (Sales Manager & Service Director) were helpful after the fact and reimbursed me $200 for the overcharge of the repair that was made and apologized and admitted that Dan and the tech were trying to overcharge me by $275 of labor for the battery. Had I done both repairs as written up by Dan I would have paid $1450 for repairs and would have been overcharged $487 or 3 hours of labor, double what the labor cost should have been. They were trying to charge me for 6 hours on a 3 hour job. After speaking to the management of the dealership for an extended period of time, it sounds like they believe Dan just made a mistake in the estimates of my two repairs. I don’t believe that to be the case, I think he was very aware that he was ripping me off and I think the lies he told me about when my car was actually getting fixed was an attempt to pressure me into an expensive repair. They did admit that the service people work on commissions as do the techs, so there is a motive to overcharge. Side note – Dan emailed me some info that I requested during the repair process. When I received my final bill after the repair I noticed that my email address was off by a couple of numbers. It was in the system correctly when I came in for repair, but changed after the fact. I think Dan changed it so that I wouldn’t receive a survey from Volvo HQ? I wouldn’t go here to get your car serviced, but if you have to do the following to protect yourself: 1. Get a full written estimate and make sure it breaks down how many hours of labor and the cost per hour (their current estimates only have a total for labor, no breakdown) 2. After getting the estimate ask them to send you a copy of the estimated repair time from the software that they use, I believe it’s called “All Dealer” or something like that. It’s a software program that they use to determine how much to charge for labor. It should give a range for how long it should take to repair your car. This is how I caught them. Another mechanic showed me that the repair was 2 hours and they tried to charge almost 4. 3. I would also call a different mechanic with your estimate in hand and ask how much they would charge for parts and labor for the same repair. Make sure you find out how many hours they would charge you and if it’s much different than what the dealer told you, question it and go all the way to Mike Path or Steve Hough for confirmation of the charge. I hope this review helps somebody out there. I don’t think that I just happened to have some bad luck on my visit. I believe the service department is unethical and this has been happening for some time. More

Enjoyable and professional I enjoyed purchasing a new Volvo XC60 from Kelly Ashton. She understood my needs and knew how to get the deal concluded. Kelly was knowledgeable of th I enjoyed purchasing a new Volvo XC60 from Kelly Ashton. She understood my needs and knew how to get the deal concluded. Kelly was knowledgeable of the car and patient in acclimating my wife and me to it. More