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Fretz RV
Souderton, PA
410 Reviews
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410 Reviews of Fretz RV
December 28, 2015
Roadtrek Agile SS purchase Third motor home purchase from Fretz RV over a 17 year period. Excellent sales team, great service keeps us coming back. Although we relocated to NC Third motor home purchase from Fretz RV over a 17 year period. Excellent sales team, great service keeps us coming back. Although we relocated to NC 3 years ago, we contacted Fretz via their website when were wanted to purchase a new rig. Response received within 2 hours (via telephone). We drove to PA to test drive several RV's (1,000 miles RT). Sales devoted 5 hours of time to answering our questions. Negotiations were straightforward and fair. Deal was consummated via telephone. We returned to PA with our trade in and drove out today in our new Roadtrek. We have two Roadtrek dealers in NC, but neither had any inventory. We decided that we would do business with Fretz as they have always taken good care of us (sales & service). Highly recommend the dealership. More
by Hammer
Employees Worked With
Mike Myers, Eric Fasci, Brian Strampel, Eric Fasci, Mike Myers, Brian Strampel
Helpful December 20, 2015
A very pleasant experience They picked me up and helped with a few minor things and it was a very pleasant experience all around !would come back again. Came from Florida to Pen They picked me up and helped with a few minor things and it was a very pleasant experience all around !would come back again. Came from Florida to Penna for this deal. More
by Mainerv
Employees Worked With
Al and Brian, Al Papa, Brian Strampel
December 14, 2015
Nice trade in for a great RV Fretz's staff, particularly, Mike, Pete and Brian were great to work with and gave us just what we wanted. We look forward to many wonderful experien Fretz's staff, particularly, Mike, Pete and Brian were great to work with and gave us just what we wanted. We look forward to many wonderful experiences with our Pleasure Way RV. Thanks, John and Janet Erb More
by JohnEdward
Employees Worked With
Pete, Mike and Brian, Mike Myers, Don Harpel Jr., Pete Polloni, Brian Strampel
December 12, 2015
Recent Motorhome purchase I recently purchased a used Jayco Greyhawk Class C from Fretz. The transaction was done almost entirely online. Bob Spack and Eric Fasci were both t I recently purchased a used Jayco Greyhawk Class C from Fretz. The transaction was done almost entirely online. Bob Spack and Eric Fasci were both tremendously helpful and responsive, answering all my questions promptly and courteously. The purchase and delivery were handled professionally and everything went smoothly. I couldn't be more pleased and look forward to enjoying my "new" motorhome! More
by jatwill
Employees Worked With
Bob Spack; Eric Fasci, Eric Fasci, Bob Spack
December 04, 2015
Great experience! We had a great experience at Fretz. Luke was a great salesman! They took the time to go over everything and answer any questions we had. We had a great experience at Fretz. Luke was a great salesman! They took the time to go over everything and answer any questions we had. More
by Asthoch
Employees Worked With
Luke, Luke Wilson
November 30, 2015
Everything great, except for rushed PDI Working with Fretz RV was a real pleasure, from the RV Show at Harrisburg, where we put our down-payment in, to delivery. Especially noteworthy was t Working with Fretz RV was a real pleasure, from the RV Show at Harrisburg, where we put our down-payment in, to delivery. Especially noteworthy was the extra effort that Brian, in the Business Office made, to get absolutely all of the paperwork done well in advance, for my out-of-state credit union and insurance company. The ONLY negative was the rushed PDI. We only had about 90 minutes to learn everything. The person giving the PDI even said that the purpose was to give the buyer enough info to get the unit home. Anything else we could read-up on. This Fifth Wheel is FAR to complicated a piece of equipment for that, and frankly, since the JAYCO manual is too generically directed, it's useless in figuring the trailer out. Fortunately, I've been able to ask questions, and get answers from the fellow Jayco owners on the Jayco Owners Forum. Without them, I'd be lost! More
by Fire_Instructor
Employees Worked With
several
November 28, 2015
Friendly knowledgable personal service even when super busy Pete was our sales person and he was fantastic! worked at our pace, didn't try to up-sell us into something we weren't ready for, and was happy to clo Pete was our sales person and he was fantastic! worked at our pace, didn't try to up-sell us into something we weren't ready for, and was happy to close the deal on our terms - saved a ton of money! got a spectacular Jayco hardball camper, and at delivery everything was smooth as glass (thanks too to Brian and the women in the accessory shop). Fretz is our dealer for life - we'd recommend them to anyone looking for a towable or beyond. Nice family happy atmosphere. More
by NJhappycampers
Employees Worked With
Pete, Brian, accessory store team , Pete Polloni, Brian Strampel
November 28, 2015
very satisfied with Fretz and my salesman Al ( Duke ) Papa After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. More
by teacher2016
Employees Worked With
Al ( Duke ) Papa, Al Papa
November 18, 2015
Unnecessary Strong Sales Tactics I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would not be able to take possession for 3 weeks. For the upcoming weeks I received daily calls from Al indicating he wanted my deposit. I informed him that I was still considering the deal as I had time and I was looking to buy in November so no hurry on my end. Fretz sales team tried many traditional high pressures sales tactics to attempt to get my to give them a deposit. I heard antics from " the owner does not like the deal" to " You lost the $1000 incentive from Jayco". I informed Al that I was not aware he made a proposition that would not be approved. Of course when I told him I was considering to buy the owner no longer mattered. I researched other Jayco dealers. None were aware of the $1000 incentive that Al was referring to. The daily pressure to get your deposit combined with the aggressive "buy now sales antics" really turned me off. The dishonest things threatened to me led me to decide to purchase else ware. It is a shame because to be fair they do have a great selection of Rvs and they do have good prices. In todays day and age of information this type of customer service does not work for many. I wanted to update everyone considering making a purchase to let you know what you are in for and to hopefully save folks a little time who do not do business in this manner. More
by Jim
Employees Worked With
Al
September 01, 2015
Excellent, Honest, Knowledgeable, Great Deal I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think we could have been treated better nor gotten a better deal than if he were family. Our entire experience was great. I recommend our sales and purchasing here without hesitation! More
by DOROZCO1942
Employees Worked With
Mark Cain
