Berlin City Toyota of Portland

Lease I recently leased a Toyota Camry. Bryce was awesome as was Greg. There was no pressure at all. Bryce was so patient when I didn't really know what I w I recently leased a Toyota Camry. Bryce was awesome as was Greg. There was no pressure at all. Bryce was so patient when I didn't really know what I wanted and was so helpful pointing out the features of each car that I looked at and as I said he was so patient. Greg went out of his way to accommodate me. Bryce and Greg should be cloned. More

Disappointed Worst experience I've ever had with a car dealership. I found the sales manager to be very dishonest and rude to me. I was very disappointed and do no Worst experience I've ever had with a car dealership. I found the sales manager to be very dishonest and rude to me. I was very disappointed and do not recommend doing business with them. More

New purchase I recently visited Berlin City Toyota to look at new vehicles. They had a small selection of SUV vehicles and the salesman was helpful in our search. I recently visited Berlin City Toyota to look at new vehicles. They had a small selection of SUV vehicles and the salesman was helpful in our search. A big negative with the "Deal" that was finally presented from the Dealership was a bloated Administration Fee of $599, along with $299 Theft Protection, and $499 for Undercoat. When I asked about the Undercoat was told, "Well we have several Tacoma and Tundra frames out back that have been replaced, this will help prevent that". The Theft Protection charge was an equally weak explanation of why it was needed. This $1400 of "Fees" were clearly heavy profit for the dealer that I viewed as unnecessary. Although they had a small selection of the SUVs on the lot there was no offer to find other vehicles and there appeared to be none due in for 2-3 months. When I shopped around I easily found other dealers that had the vehicle I wanted without the burdening fees. More

Service job went fine, service advisors not so much. Brought my truck in today to have a wheel bearing replaced. They quoted me $640 when they initially scheduled the appointment. I bring it in and wants Brought my truck in today to have a wheel bearing replaced. They quoted me $640 when they initially scheduled the appointment. I bring it in and wants me to sign for $880! I said that was not what I was quoted before. So he brought it down to $670, which I was fine with. Then after the job was done, he gives me the invoice and it says $770! I said that was more than I was just told and he replied well there's the taxes and an environmental fee of $52! It would certainly be nice to inform me of this fee before hand or add it into my quote, why would I ask for a quote if I didn't want to know my total bill will be. Once I get in my truck, there's a sheet with my wheels and how they are currently aligned. No one explained what it is or what the numbers mean to me. I will be going to my other Toyota dealer next time and hope for better up front employees. More

Horrible technician's I brought my car in to have an inspection sticker done. They told me in order to pass they have to change the front driver side fog light. Instead of I brought my car in to have an inspection sticker done. They told me in order to pass they have to change the front driver side fog light. Instead of taking the plastic off to get to the fog light the technician cut a hole in the plastic in order to replace the light. I'm trually disappointed. I have been coming to this dealer for 8 years and I even bought my car there and after this I will not go back. I can't believe they did that to my car. It shows that they don't care about their customer's vehicles. More

Excellent experience with Berlin City Toyota My wife and I both needed new vehicles. We are loyal Toyota owners and have been Berlin City customers for years. Phil was awesome to work with. Th My wife and I both needed new vehicles. We are loyal Toyota owners and have been Berlin City customers for years. Phil was awesome to work with. The experience was positive, no pressure from the sales people to make a quick decision, etc. They let us drive multiple vehicles and make our decision on our terms. I would highly recommend Berlin City and Phil! More

Best Sales Staff Imaginable Nick Nedeau is my sales guy. I first met him three years ago when he helped me with my lease of a 2012 Cary Hybrid - a lovely automobile. Because of Nick Nedeau is my sales guy. I first met him three years ago when he helped me with my lease of a 2012 Cary Hybrid - a lovely automobile. Because of that great sales experience I sought him out with my need for a second car. We chose an auto that through no one's fault had some real issues. Nick, the sales staff, and Berlin as a whole worked together toward what ultimately had us return this car and assist us in choosing and taking home another. Nick and all of Berlin was there for us every step of the way. You couldn't ask or a better host of real people to facilitate such an important purchase. Choose Berlin and ask for Nick. You can't go wrong. More

Great experience I had Melanie Larcombe as my salesperson. she was great, there was no pressure to make a decision, she made sure I knew all my options and she was ju I had Melanie Larcombe as my salesperson. she was great, there was no pressure to make a decision, she made sure I knew all my options and she was just overall fantastic! i would definitely recommend Mel and Berlin City to friends and family. More

TRUE PATRIOTS!!!!! I WOULD LIKE EVERYONE TO KNOW WHAT A REMARKABLE BUNCH OF EMPLOYEES WORK AT BERLIN CITY IN PORTLAND. I HAVE BEEN A CUSTOMER FOR ALMOST TEN YEARS. A I WOULD LIKE EVERYONE TO KNOW WHAT A REMARKABLE BUNCH OF EMPLOYEES WORK AT BERLIN CITY IN PORTLAND. I HAVE BEEN A CUSTOMER FOR ALMOST TEN YEARS. A RECENT VISIT BROUGHT TEARS TO MY EYES. WHEN PRESENTED WITH THE BILL I WAS TOLD THERE IS NO CHARGE TODAY, WHICH WAS VETERANS DAY. BEING A DISABLED VETERAN IT MEANT THE WORLD TO ME!! I HAVE BEEN TO BERLIN CITY ON NUMEROUS OCCASIONS FOR LITTLE THINGS LIKE LOW TIRE PRESSURE ETC. THEY ARE ALWAYS HELPFUL AND COURTEOUS. THANK YOU BERLIN CITY YOU MADE MY DAY! DOMINIC DISTASIO SR. WESTBROOK MAINE More

Gabe was outstanding I want into buy a car rav4 and saw a 2015 used with under 5,000 miles Gabe came out didn't try to push me into new. He answered every question and mad I want into buy a car rav4 and saw a 2015 used with under 5,000 miles Gabe came out didn't try to push me into new. He answered every question and made me feel comfortable and confident with the dealership and him. He want beyond by taking my paperwork to the credit union for me when it wouldn't fax over. He made me feel like he was proud of the product he was selling. How rare is that? Great job Gabe thank you. More