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Audi Beverly Hills - A Fletcher Jones Company

Beverly Hills, CA

4.4
1,530 Reviews

8850 Wilshire Blvd

Beverly Hills, CA

90211

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Showing 1,530 reviews

February 19, 2016

The true experience "Kami" provided me with excellent customer service the moment I walked into the showroom to the very end! Being in sales myself, I hold people to a h More

by Autumnadele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kamair, Juan Maldonado
Feb 23, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! I'm so happy you gave us an opportunity to show you what the true Audi Beverly Hills difference is and that we exceeded your service expectations. We value all our guests and truly strive to provide them world-class service, so it's wonderful to hear Kami went above and beyond to make a lasting impression. We certainly look forward to seeing you again, please don't hesitate to contact us should any future questions arise. -Heather Lewis, Client Care Manager

February 19, 2016

S4 service. Ken and the Audi crew did as always an exceptional job!! Ken kept me updated and explained everything to me perfectly! I will always use Ken for my Au More

by Pimptech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! I'm so happy Ken and the rest of our Audi staff took such wonderful care of you throughout your visit and kept you well informed throughout it all. We look forward to seeing you again, as always, please don't hesitate to contact us should you ever have any questions! -Heather Lewis, Client Care Manager

February 18, 2016

Jason is awesome... Not always comfortable bringing my car in for service. Just knowing the bill is bound to put me off is discomfort alone. So when going in to my loca More

by Tinkertam31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gilevski
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We absolutely know the fears and common uncertainty of servicing vehicles! Thank you so much for allowing us the opportunity to change that perception and alleviate some discomfort. I'm very pleased Jason was able to be of wonderful service to you and was so willing to help you as well. We look forward to seeing you again, please don't hesitate to contact us should you ever have any questions or concerns! -Heather Lewis, Client Care Manager

February 17, 2016

Service Carlos was great with how he expedited a service call with my A6...he notified me every step of the way ....thank you for taking of me. More

by 2929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for stopping by our service center! I'm so happy Carlos took wonderful care of you and was able to expedite a service call with your A6 and was very communicative throughout your service experience. We certainly hope to see you again soon, if you ever have any questions or if we could be of further service to you, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

February 16, 2016

recent Audi Purchase was outstanding The professionalism and friendliness of both Karsten and Sharon made for a easy experience. It took me a long time to decide on the make and model for More

by SeaneeGee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karsten Tschaepe, Sharon Amazon
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Congratulations on your newest lease, we certainly hope you're fully enjoying it so far! It's so great to hear Karsten and Sharon worked very diligently with both of you to make this process an easy one and that you couldn't have imagined it to have gone any smoother. Should you ever have any questions or if we could be of further service, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

February 16, 2016

A+ service Great, quick, and efficient service It's a bit annoying that this dealer rater review tool forces you to use a minimum of 25 words in this section. A More

by Audia3phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you so much for sharing your feedback with us! I'm very pleased you stopped by our service center to have us check up on your vehicle and that all was very quick, efficient and our team was great. If you'd like to check in on our other review sites in the future other than this one, please feel free to do so! We're also on Edmunds, Yelp and Cars.com. Again, thank you for sharing your feedback, please don't ever hesitate to contact us if you ever have any questions. -Heather Lewis, Client Care Manager

February 15, 2016

Excellent Experience! The engine light on my A8 came on, and the Audi team quickly figured out and fixed the problem. Ken Kritzer and team are the best! More

by Tired Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thanks for stopping by our facility to have us take a look at your vehicle! We know when our guests live such busy lives, time is of the essence, therefore I'm very pleased to read Ken and his team quickly figured out what your issue was and fixed the problem with your A8. Should you ever have any issues again or if we could answer any questions, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

February 13, 2016

Service Check I stopped by for my second service check for my A4 and everything was very smooth and done very quickly and professionally! Would definitely recommend More

by hlp0014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for stopping by Audi Beverly Hills again to make sure all is well with your A4! I'm so happy everything is running smooth and all was completed in a quick and professional manner. Should you ever have any questions or concerns, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

February 12, 2016

excellent customer service happy with the outstanding services received. Andrew is ver helpful, and knowledgeable, will highly recommend this place, Audi BH provides the best More

by vi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Neal
Feb 19, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! We know servicing your vehicle can come with uneasy feelings, especially when you haven't found a trustworthy service manager. I'm so happy you found one here in Andrew and that he has provided you very knowledgeable service! We certainly look forward to seeing you again soon, please don't hesitate to contact us should you ever have any questions. -Heather Lewis, Client Care Manager

February 12, 2016

Great Service From The Top I have more than a great car, but a great Service Impresario in Ken. Thanks for being there for me! Attention is paid to listen to the customer and th More

by $WORDFISHnov1753
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 17, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your experience with us! I'm so pleased to read Ken has made a lasting impression with you and that he paid careful attention to your needs as a customer and was then able to address your concerns. If we could ever be of further service, please don't hesitate to contact us, we would love to be of further! -Heather Lewis, Client Care Manager

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