Banister Nissan of Norfolk

New Car Purchase We were from out of town on a mini vacation and experienced major car problems. The cost to repair our vehicle was more than we wanted to put into it We were from out of town on a mini vacation and experienced major car problems. The cost to repair our vehicle was more than we wanted to put into it and opted to buy instead. Rich greeted us and made every effort to be of assistance. We had no idea what we were looking for since we were not in the market to purchase any vehicle much less a new one. He gave us the benefit of his expertise without being pushy enabling us to make an informed decision about our purchase. He was a major contributing factor in turning a bad situation around. We could not have been more pleased with his effort and we got a new car to show for it. More

A Blessing! When walking into the dealership, I was a nervous reck. I was repeatedely turned down for trading in my vechicle from which getting was a big mistake When walking into the dealership, I was a nervous reck. I was repeatedely turned down for trading in my vechicle from which getting was a big mistake from another dealership. Mr. Washington, was very professional, provided me with information that would help me further down the line. He remained smiling, being professional, and giving me faith. He gave me informative information like a father would, and got me approved for a 2015 Nissan Sentra this past December. If you go to Nissan, Ask for Mr. Wilson Washington. More

Nissan of norfolk is the best We went to Nissan of Norfolk July 4th weekend just to look around, not even expecting to purchase anything. As soon we walked up to the lot we were gr We went to Nissan of Norfolk July 4th weekend just to look around, not even expecting to purchase anything. As soon we walked up to the lot we were greeted by Bernard who is the epitome of Excellent customer service. I told him about how I was pressured and tricked into my used car with a terrible finance company and how I owned a lot on my trade. He immediately showed me New cars..not Used like I expected but NEW! Needless to say I feel in love with the 2016 Sentra and even before the test drive(which was awesome) he went right to work on getting me approved. He is honest, funny and really down to earth! Within three hours I was cleaning out my old car cuz he had gotten me approved for a new 2016 Nissan sentra! I was shocked and surprised so much that I cried lol. I couldn't believe it because I had been turned down by so many other dealerships(like hall and priority ugh) and even told that I needed a lot of money down, to even give a finance company a thought of approving me(the nerve). I was so happy I came to Nissan of Norfolk and felt such a breath of relief that I had Bernard as my salesman. He is so great at his job and really cares about the customers and will be exactly what he is set out to do, take over Nissan of Norfolk LOL. Even after the purchase he checks on us to makes sure everything is ok from getting my trade in paid off in reasonable time and communicating with me to let me know what's going on. Everyone who is looking for a new car please go to Nissan of Norfolk and ask for Bernard Branch he makes the impossible happen! Don't believe me just ask others who have dealt with him as well or better yet go see for yourself. I love my 2016 Sentra! I thank him and Nissan of Norfolk so much for my car, they are truly a blessing! More

Worst Service EVER I went in for service today, and had the worst experience EVER. I took my car in and request the following services: oil change, tire rotation, and s I went in for service today, and had the worst experience EVER. I took my car in and request the following services: oil change, tire rotation, and state inspection. Mike Brown, service tech ( at least he was standing at that platform, the name on the paper work is Andrew Amand). advised the wait time was long for the state inspection as it is the end of the month. Since my inspection doesn't expire until 07/2016 I opted only to have the oil change and tire rotation, and was advised it would only take ONE HOUR. I waited patiently over a ONE and THIRTY MINTUES. I went to check on my car and was told it was next to go back to be services. WHAT? I was advised by a young girl (who works in service) that I should have talk to another guy. So it was my fault that that initial service tech told me one hour, why have people working front line if they supposedly provide incorrect information. WORST SERVICE EVER!!!!!!!!!! UGHHHHHHH! Sincerely, Disappointed Customer. More

:great experience I received a call from Jeff. It was nothing like any car buying experience. He was very easy to talk to. He talked me through all of my fears and neve I received a call from Jeff. It was nothing like any car buying experience. He was very easy to talk to. He talked me through all of my fears and never pressured me at all. I don't know if i would have purchased a car from anyone but him. More

No one else I went to two dealerships. I came back to nissan of Norfolk because of the people and it was the best experience that I had buying a car. I went to two dealerships. I came back to nissan of Norfolk because of the people and it was the best experience that I had buying a car. More

The best car buying experience. The moment I pulled up to the dealership and stepped out of my car, I was greeted with a smile. Bernard Branch was courteous, professional, and a xxxx The moment I pulled up to the dealership and stepped out of my car, I was greeted with a smile. Bernard Branch was courteous, professional, and a xxxx good salesperson. He made the whole process painless and put me in a 2016 Nissan Sentra. Thank Bernard and thank you to the management team. I would definitely recommend everyone to Norfolk Nissan. More

A great experience I enjoyed coming to the New Nissan of Norfolk. Everyone was friendly and offering a helping hand when it came to buying my car. Car buying is stressfu I enjoyed coming to the New Nissan of Norfolk. Everyone was friendly and offering a helping hand when it came to buying my car. Car buying is stressful to me and they made it very easy. They have a great selection of used, precertified, and new cars. I got a great deal on my car and absolutely love it. My children and fiance love the car as well. More

A great experience My husband wanted to check out other dealers before we made a decision, he checked out Nissan Norfolk and spoke with Jeff Malone and we ended up buyin My husband wanted to check out other dealers before we made a decision, he checked out Nissan Norfolk and spoke with Jeff Malone and we ended up buying a new Nissan from Jeff. He was considerate of our concerns, he was upfront and honest and truthfully that was the selling point. Thanks for the experience More

Awesome Experience I was looking for a new vehicle and Eric Turner helped me work up two vehicles that I was interested in. Great customer service and everyone was very I was looking for a new vehicle and Eric Turner helped me work up two vehicles that I was interested in. Great customer service and everyone was very friendly. First enjoyable experience I have ever had purchasing a vehicle. Thank you!!!! More