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Douglas Volkswagen

Summit, NJ

5.0
1,462 Reviews

491 Morris Ave.

Summit, NJ

07901

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Showing 1,462 reviews

October 14, 2016

Customers Satisfaction My experience with douglas vw was awesome. My sales guy is always attentive to me, professional make sure im comfortable. He made sure i was taken c More

by Rubyred_79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Suchocki
October 14, 2016

Great Service Department I have been getting my volkswagen there for the past 3 years, and they have not disappointed. Confortable environment for waiting, and they will offe More

by Pinoyguitarist5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Romano
October 09, 2016

Excellent Experience! See Isaac! Isaac helped my step mother buy a new VW Touareg. He told me early on that he would match any deal, he did that and more. My family will buy another c More

by chris579
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Bunton
October 05, 2016

Sales ( used ) First me say my credit was not at all perfect extremely bad, but Vlad & the financed team worked really hard to get me in a used Volkswagen. I have be More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vlad
October 03, 2016

2nd Car from the Team at Douglas Just got my second car from Dave @ Douglas VW. The team has always been a pleasure, Matt in the finance department was clear explaining the terms of More

by kdurand88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Suchocki, Matt Planck, Brian Ardente
October 01, 2016

Underhand sales practices I went to buy a pre-owned car from Douglas Volkswagen. I did a test drive in the morning and spoke to them in the afternoon to do a longer test drive, More

by Cs303
Recommend Dealer
No
Employees Worked With
Dave and his manager (female - name not given)
Oct 03, 2016 -

Douglas Volkswagen responded

We are sorry that things work out for you in regards to the gorgeous Audi A3. However we would like to clarify a few things that you left out in your review; 1.) When you were at the dealership in the morning, you stated that you still were going to shop and we offered to let you take the Audi A3 for the day to do "your shopping". You declined. 2.) Then we asked if you would like to leave a small, 100% refundable deposit in order to "Hold" the car. Again, you declined to do this as well. When you came back to the dealership later that afternoon, we let you take the car out on a longer test drive as you requested. During your test drive, another sales person literally sold the car over the phone to a client they had that very same morning AFTER you had been there. In a nutshell, unfortunately, you missed that stunning Audi A3 as a result of your own decisions. You had more than ample opportunity to purchase the vehicle and we would have loved the opportunity to earn the right to your business.

September 30, 2016

Best Dealership Douglas Volkswagen is the best dealership i have been too. Everyone was so nice and welcoming. Especially Simon Krugly who helped us and was patient t More

by mariannabolanos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Krugly
September 30, 2016

Complete pleasure Vlad was so accommodating and informative. It made our experience easy and enjoyable. We totally recommend this dealership as all the people were so h More

by Kberko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vlad
September 30, 2016

Best experience I've ever had buying a car I was very pleased with my entire experience at Douglas VW. Tito was super friendly and helpful, and it was obvious that it was important to him that More

by ChrisClassic999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tito Delgado
September 29, 2016

Honest, no gimmicks Our salesman Tito made our experience informative and seamless. We explained that we needed a car to replace our 2007 Eos. It needed to accommodate More

by ellen bottita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tito Deldado
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