Douglas Volkswagen
Summit, NJ
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Customers Satisfaction My experience with douglas vw was awesome. My sales guy is always attentive to me, professional make sure im comfortable. He made sure i was taken c My experience with douglas vw was awesome. My sales guy is always attentive to me, professional make sure im comfortable. He made sure i was taken care of, any concerns that i had he made sure he had an answer for me. He contacted me back in a timely manner. I told him what i was looking for and he jumped right on it, and the most beautiful part about this experience is that im a returning customer. Thank you again David Suchocki great guy. More
Great Service Department I have been getting my volkswagen there for the past 3 years, and they have not disappointed. Confortable environment for waiting, and they will offe I have been getting my volkswagen there for the past 3 years, and they have not disappointed. Confortable environment for waiting, and they will offer a loaner if service will take an extended time. Last visit, when I went to get my car oil changed, they found a problem with one my sensors. Dominic my advisor did a little check and found that my car was still under extended warranty. The above and beyond aspect the douglas service provides is what keeps me coming back. More
Excellent Experience! See Isaac! Isaac helped my step mother buy a new VW Touareg. He told me early on that he would match any deal, he did that and more. My family will buy another c Isaac helped my step mother buy a new VW Touareg. He told me early on that he would match any deal, he did that and more. My family will buy another car from Douglas VW, and our new favorite salesman. He took his time showing us all of the option and how to use them. He even set-up her cell phone options and many of her preferences. Being with Douglas and working with the team was refreshing. More
Sales ( used ) First me say my credit was not at all perfect extremely bad, but Vlad & the financed team worked really hard to get me in a used Volkswagen. I have be First me say my credit was not at all perfect extremely bad, but Vlad & the financed team worked really hard to get me in a used Volkswagen. I have been to 3 other dealership prior to coming here, and I ended up with a certified used car that i needed. Douglas Volkswagen is very pleasant and friendly and they try there best to get you in a vehicle. I would go back once I fix my credit and trade in my car for a newer model. More
2nd Car from the Team at Douglas Just got my second car from Dave @ Douglas VW. The team has always been a pleasure, Matt in the finance department was clear explaining the terms of Just got my second car from Dave @ Douglas VW. The team has always been a pleasure, Matt in the finance department was clear explaining the terms of the loan. My credit wasn't the greatest and they were able to get me a competitive loan pain free. Highly recommended More
Underhand sales practices I went to buy a pre-owned car from Douglas Volkswagen. I did a test drive in the morning and spoke to them in the afternoon to do a longer test drive, I went to buy a pre-owned car from Douglas Volkswagen. I did a test drive in the morning and spoke to them in the afternoon to do a longer test drive, which I did and we then agreed the price on the car with the sales representative. After making me wait for 20 minutes while she was speaking on the phone, she informed me that they had taken a deposit from someone else. I was clearly only asked back to the dealership so that the sales person could pressure another buyer into buying the car. Not only did they purposely waste my time, but their whole approach is the worst kind of user car sales practice and not what I would expect from an approved Volkswagen dealer. This place is not trustworthy. More
Best Dealership Douglas Volkswagen is the best dealership i have been too. Everyone was so nice and welcoming. Especially Simon Krugly who helped us and was patient t Douglas Volkswagen is the best dealership i have been too. Everyone was so nice and welcoming. Especially Simon Krugly who helped us and was patient through the whole process ! More
Complete pleasure Vlad was so accommodating and informative. It made our experience easy and enjoyable. We totally recommend this dealership as all the people were so h Vlad was so accommodating and informative. It made our experience easy and enjoyable. We totally recommend this dealership as all the people were so helpful and kind. Thanks again Vlad! More
Best experience I've ever had buying a car I was very pleased with my entire experience at Douglas VW. Tito was super friendly and helpful, and it was obvious that it was important to him that I was very pleased with my entire experience at Douglas VW. Tito was super friendly and helpful, and it was obvious that it was important to him that I was satisfied when I walked out of the door. I highly recommend this dealer. More
Honest, no gimmicks Our salesman Tito made our experience informative and seamless. We explained that we needed a car to replace our 2007 Eos. It needed to accommodate Our salesman Tito made our experience informative and seamless. We explained that we needed a car to replace our 2007 Eos. It needed to accommodate two car seats. Vehicle safety was a top priority. Tito was very helpful in our decision-making and we were able to lease a new Passat at a very affordable rate. There was absolutely no pressure throughout our experience. Tito's knowledge of the vehicles he sells was a strong motivation to purchase. He made himself available to demonstrate all of the state-of-the-art safety features and technology the vehicle was equipped with. We have purchased many vehicles over the years and find Douglas VW to be our favorite place to purchase a vehicle. We have shared our experience with friends and family and recommend Douglas VW for their next vehicle purchase. Tom & Ellen More