
Joseph Buick GMC
Cincinnati, OH
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During my last oil change, the shop failed to properly fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a compliment fill my engine with the required 8 quarts, only adding 6. While they did eventually make it right by inspecting the engine and offering a complimentary oil change, the mistake should not have happened in the first place. Additionally, it took several attempts to get a manager to respond—whether by phone, text, or through their online system. The customer service and communication definitely need improvement. More
I had great service and customer friendly! Little wait time and thoroughly done! Everything that I asked for was done completely and well. Little wait time and thoroughly done! Everything that I asked for was done completely and well. More
I. Have nothing bad to say about this dealership. They have always treated me great whenever I come in for service. I am very glad that I bought my car from there. have always treated me great whenever I come in for service. I am very glad that I bought my car from there. More
Quick and efficient, actually finished sooner than expected. Answered all my questions promptly and relieved my concerns expected. Answered all my questions promptly and relieved my concerns More
Recently brought my Yukon in for an oil change, recall, computer update. Scheduling was easy, and everyone was very polite. Tommie is a true asset to the dealership. computer update. Scheduling was easy, and everyone was very polite. Tommie is a true asset to the dealership. More
Thank you for making a pair of keys for my truck! Life savers, I appreciate it Life savers, I appreciate it More
Great service as always. Although they did forget to wash my car this time But I was in a bit of a hurry, so no big deal Although they did forget to wash my car this time But I was in a bit of a hurry, so no big deal More
3rd car we purchased here. Not happy this time. Salesman not honest didn't state price for extra policy. Nothing explained very well. Overall unpleasant experience. Not happy this time. Salesman not honest didn't state price for extra policy. Nothing explained very well. Overall unpleasant experience. More
The experience was very pleasant, professional and friendly. My car was clean afterwards and I would recommend them to all of my friends friendly. My car was clean afterwards and I would recommend them to all of my friends More