Braman MINI of Miami

RyAn and Elmer awful customer service Sent me in my way with stripped lug nuts, RyAn yelled and hung up phone on me. Denied putting on the lug nuts and asked how I knew they gave me the lu Sent me in my way with stripped lug nuts, RyAn yelled and hung up phone on me. Denied putting on the lug nuts and asked how I knew they gave me the lug nuts.... I told him I knew bc they were brand new and he conceded but then said not their problem and they did nothing wrong. I had to call back and wait on phone... took 30 minutes to get RyAn on phone again after he hung up on me. I'm driving on stripped and loose lug nuts. Dangerous and completely unacceptable and customer service is awful. Have pictures to prove everything. These guys should be fired. Dangerous for company. Don't go here! More

Grat Service !! We serviced more than 10 minis at Braman. All the service advisors we had have been very good, but we want to mention Ryan Mullings, the Service Manag We serviced more than 10 minis at Braman. All the service advisors we had have been very good, but we want to mention Ryan Mullings, the Service Manager, that makes sure you have the best experience in his department. His competence and knowledge are very impressive !! More

Service my vehicle experience I went to service my car on a Saturday & there was no shuttle service but my service agent Danny drive is home so we could run errands & finish chores I went to service my car on a Saturday & there was no shuttle service but my service agent Danny drive is home so we could run errands & finish chores. No other dealer service rep would do that! More

Excellent!!!! We have beeen customers of Braman for many years and we have been always very happy with everything.Sam Borges,the sales manager, and Danny Baquero pr We have beeen customers of Braman for many years and we have been always very happy with everything.Sam Borges,the sales manager, and Danny Baquero provided us with the best sale experience you can hope for !!! More

Human touch important A dealership is just building, filled with cars, desks, papers, copiers....etc.... What's important at a car dealer, more than any other industry is A dealership is just building, filled with cars, desks, papers, copiers....etc.... What's important at a car dealer, more than any other industry is the human factor. Braman not only has great selections of cars to pick from, but has a super sales rep Paulo who's patient, knowledgeable, and a real salesman, trying hard to sell me a car for 2 months, but not chasing me. You should hire more people like Paulo, don't let him go, I'll be back. More

Amicable I always have had an excelente customer service. Employees staff vey profesional and helpful. I had my car next day and had already a nice mini to be I always have had an excelente customer service. Employees staff vey profesional and helpful. I had my car next day and had already a nice mini to be driving meanwhile. More

Great Service!!! I am more than happy and satisfied with the service I have received at Braman Mini! This is already my second Mini with them and I have only good thin I am more than happy and satisfied with the service I have received at Braman Mini! This is already my second Mini with them and I have only good things to say about them! Transaction, customer service, attention, everything is just great!!! I can say they are my friends and they look for the best options for me! More

Professional Although, they could not find the reason for my rear spoiler to inadvertently act up, they had the tech come out and explain all he did to try to find Although, they could not find the reason for my rear spoiler to inadvertently act up, they had the tech come out and explain all he did to try to find the problem. I was very satisfied with the effort that was taken to try to get to the bottom of this. Thank you More

Ryan is an asset to your mini service team. Great service and Ryan Mullings is an asset to the service department. We trust him and are hopeful that upper management sees what a true proffesiona Great service and Ryan Mullings is an asset to the service department. We trust him and are hopeful that upper management sees what a true proffesional he is.. More

Service is Great! Great service, easy appointment and transfer of car and rental. Checkout was fast this time Fernando is the Best!!! Communicates when car was complete Great service, easy appointment and transfer of car and rental. Checkout was fast this time Fernando is the Best!!! Communicates when car was completed. Very Happy More