World Ford Pensacola

Very pleasant experience We had been searching for a while for the perfect vehicle to replace our Focus. Jim and Robin were great to work with in getting us into an Edge spor We had been searching for a while for the perfect vehicle to replace our Focus. Jim and Robin were great to work with in getting us into an Edge sport. I noticed a Harley street glide when I came back to the dealer a few days later. Jim made my day by getting me a awesome deal on the bike I have been wanting for a while. Jim was patient and made the deal flow seamlessly. Thanks More

Jim Knudsen is the best! I have purchased several cars from Jim Knudsen and World Ford, and the experience gets better each time. Jim doesn't pressure you, is extremely knowle I have purchased several cars from Jim Knudsen and World Ford, and the experience gets better each time. Jim doesn't pressure you, is extremely knowledgeable, and truly understands the needs of his customers. He takes a lot of time with his customers and never makes you feel rushed while deciding on your purchase. If you are looking for a vehicle, Jim will provide you with an exceptional experience. I will definitely go back to Jim again. More

Very great customer service by Marco I live in California and I purchased my 2015 Corvette Z06 from World Ford Pensacola. Marco did an incredible job working with me to meet at a price we I live in California and I purchased my 2015 Corvette Z06 from World Ford Pensacola. Marco did an incredible job working with me to meet at a price we both agreed upon. He gave me a detailed description of the vehicle and its condition so I wont have to fly out to Florida. Along with the great customer service, Marco made sure my Z06 went onto the deliver truck safe and sound. More

First New Car - Exceptional Dealership/ Service! No one ever likes going to a dealership and dealing with the hassle of all the paperwork and haggling of prices. I went to the World Ford Pensacola De No one ever likes going to a dealership and dealing with the hassle of all the paperwork and haggling of prices. I went to the World Ford Pensacola Dealership with dread, fearing what the outcome would be and how much it would set me back financially. I can't even begin to explain how wonderful my experience was (although stressful at times). I had a super caring staff helping me out with the purchase of my 2016 Ford Fiesta. Russel fit me into the perfect vehicle, making sure it had all of the amenities that I had in mind, if you are to buy a car from this dealership I definitely recommend that you stop and find Russel. Steve was my financial manager and he went above and beyond of what was expected of him, trying to get the numbers and the bank I was to finance with on the same page. After two long days, I'm glad to say I signed the paperwork. If I had to wake up tomorrow and do it again, I wouldn't change a thing! KUDOS GUYS, Y'ALL ARE AMAZING! I love World Ford Pensacola! More

Service Dept do not return calls when they say they will Called for estimate to change water pump in car. Gave info to female on phone. She said the service mgr would call within the hour. Waited almost 3 Called for estimate to change water pump in car. Gave info to female on phone. She said the service mgr would call within the hour. Waited almost 3 hours and still no return call. I called back. Another lady answered and she wanted the info about the car a 2nd time. I asked to speak with the Service mgr. Said she would put it in as urgent. Been almost an hour now and still no call back. I guess they don't want any business to service a Ford car. Very disappointed. If a Ford Dealership was in Milton, I would carry it there. Worthless service Dept in returning calls. More

Great customer service from Marco Barlow From the first time I made contact with Marco Barlow on the phone I realized that he was different than salesman I had dealt with in the past, he real From the first time I made contact with Marco Barlow on the phone I realized that he was different than salesman I had dealt with in the past, he really does care about his customers. Every question that I asked about the Mercury Grand Marquis that we were interested in he answered in great detail and if he didn't know he did the research to find out. It is not easy trying to find out things about a car that you want to buy when you are 3 hours away in another state but Marco made it happen. Just about everything that he told me about the car and the pictures online made it close to being right there. Marco and World Ford are class acts and we did buy the car that we were looking at. I would recommend Marco and World Ford to anyone that is looking for a great car buying experience. More

Lisa Fillingrin: Surpasses Expectations AGAIN When my 17-year-old daughter totaled her first love, a 2010 Limited Ford Taurus purchased through Lisa Fillingrin 2-1/2 years ago, my first call after When my 17-year-old daughter totaled her first love, a 2010 Limited Ford Taurus purchased through Lisa Fillingrin 2-1/2 years ago, my first call after finding out my little girl is okay was to Lisa Fillingrin at World Ford Pensacola. I knew I had to get reliable, affordable and appealing-to-my-teen transportation quickly. For me, there was no time to mourn the loss of her first car. My priority was how I was going to orchestrate a minimally-disruptive transition so that her high school classes, dual-enrollment college classes, work schedule and social life would not suffer. Because I had bought my dream car from Lisa less than a year earlier, I knew my go-to for our third purchase was going to be the team at World Ford Pensacola: Lisa, Bob and Jake. I was Not disappointed! Lisa had my daughter sitting in a beautiful car with all of the safety features I had requested the afternoon of my call to her. Lisa went above and beyond by presenting 4 more options within 3 days, once my daughter felt ready to entertain the thought of replacing her Taurus. We honestly never thought we could top our first purchase...but we did. Lisa Fillingrin did it! She made it appear effortless but I know it couldn't have been. She took every call from me. Most times I could here that she was walking the lot picking out just the right options to satisfy my list of requirements PLUS those of my teenager. Lisa has been exemplory with whom to work. As a single woman, I had always been intimidated by the car-purchasing experience but I have never once felt pressured or had a "salesman experience" like I have walking through other dealer lots with Ford. Lisa has made us feel like family and expresses genuine concern with our experience, always calling within a couple of days after purchase to make sure we are happy and satisfied. I would and will tell absolutely anyone who asks me that I would never change a thing about my experiences with Lisa. She is my forever dealer. That's the truth. I earnestly feel that she has been placed in my path to take the anxiety out of car shopping...and I couldn't be more grateful for her. More

Awesome!!! Brian is an awesome sales person. he is very knowledgeable and straight forward. He is will to go above and beyond to make sure you get a great deal a Brian is an awesome sales person. he is very knowledgeable and straight forward. He is will to go above and beyond to make sure you get a great deal and are satisfied. Mike Ross More

Jim wells was our sale person Today we purchased a 14' Dodge Durango. Jim Wells was our sales man. He was amazing. He was very patient, informative, listened to us and our needs an Today we purchased a 14' Dodge Durango. Jim Wells was our sales man. He was amazing. He was very patient, informative, listened to us and our needs and helped us out with perfect salesmenship! We didn't feel pressured and he help make our car buying purchase perfect! The business manager we had was also amazing and he explained all our options on extra warranties. I will definitely recommend this dealership and these people to my friends and family. I am sure in the future when we need a new to us car again we will shop at world ford Pensacola again! Thank you for making our car buying experience amazing!! -the Mahoney family More

Marco was the best sales man we had in our experience. Marco was calm, passioned, anderstanding, and informative he took time and apologized for the person treated us unfearly and made a big difference in Marco was calm, passioned, anderstanding, and informative he took time and apologized for the person treated us unfearly and made a big difference in the purchase More