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Morrie’s Luxury Auto
Golden Valley, MN
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 132 reviews
December 01, 2016
Wonderful service I'm 26 and was buying my first used vehicle. I knew nothing. Rebecca treated me like family and found me the best car at the best deal that she'd "put I'm 26 and was buying my first used vehicle. I knew nothing. Rebecca treated me like family and found me the best car at the best deal that she'd "put her own kid in" More
by nds
Employees Worked With
Rebecca Lowe
Helpful November 30, 2016
Great service A great buying experience. Refined and knowledgeable, no pressure sales or negotiation games. If there is a problem, they make it right. Rebecca Lowe A great buying experience. Refined and knowledgeable, no pressure sales or negotiation games. If there is a problem, they make it right. Rebecca Lowe is simply the best and I would recommend her to everyone. More
by L. Olson
Employees Worked With
Rebecca Lowe
November 29, 2016
Very pleased My salesperson was very knowledgable and professional. Very pleased with deal and my vehicle. Rebecca was extremely helpful throughout the process. My salesperson was very knowledgable and professional. Very pleased with deal and my vehicle. Rebecca was extremely helpful throughout the process. Morries is lucky to have her. More
by Jlw
Employees Worked With
Rebecca Lowe
November 15, 2016
Out of town buyer, I was lied to Interested in a Silver Porsche Cayenne Diesel, I called the dealership and Jon answered. Seeing as though I was in Chicago and the car in Minneapolis, Interested in a Silver Porsche Cayenne Diesel, I called the dealership and Jon answered. Seeing as though I was in Chicago and the car in Minneapolis, I trusted and relied on my salesman to be my eyes and share with me anything of note, so that there were no surprises when I arrived to purchase the vehicle. I asked for a few things: 1. Service records (or any info they had) 2. Hi-Res photos of the "worst" issues the car had (paint/interior/dings etc.) 3. Life of brakes remaining 4. Life of tire tread remaining 5. Ensure that all paint was original To say the least, it was challenging to get in touch with Jon. He answered 20% of my calls and preferred to text which is frustrating. He told me that the top of the rear bumper had a couple of marks from luggage being dragged in and out and they were going to tape/paint and blend that top portion of the rear bumper. I specifically asked if there would be (or has been) any other paint work done, he lied and said no. The agreement is that I would arrive 5 days later to pick up the car (Saturday) and on Friday after I purchased my airplane ticket, he said that the car was still not out of paint. I asked when it would be complete, he said early next week. I ate that first plane ticket. All kept getting pushed back with poor communication, often not responding for 24 hours, and early next week turned into 4 days later on Thursday traveling with my father. Upon arriving, I noticed a piece of the rear left door dangling, not pressed nicely on the body of the car as the right side. On the right side however, that same panel was pushed back towards the rear wheel well and I noticed it had been side swiped with many scratches which caused this panel to shift. The trunk made a loud "bang" each time I opened it and this made me suspicious. This was not a "perfect" car as described. This was a car with lots of work done. I noticed some orange peel on the driver side front and rear door which no one admitted to (including the GM). Huge 4 inch deep gash on rear passenger door, one rim with not just curb rash but chunks taken out, not disclosed. On to the interior: hacked up in the form of pen marks all over driver door/steering wheel, razor blade slashed rear passenger seat (not disclosed), driver handle loose and wobbly (door panel had come off for some reason), pano roof sunscreen torn in 3 places... All of this not disclosed. Lukas, the stand in salesman as Jon was not in that day, was the only positive experience I had. He was understanding, apologetic (and just as shocked as I was) and empathetic. He asked if I would speak with the GM to explain my thoughts on the car and I agreed. The first thing the GM did was defend his automobile stating that there is nothing wrong with it as he knew the customer who traded it in. Very defensive and even when I was showing him the vehicle, he never once acknowledged the obvious issues. My untrained eye was convinced of lots of paint work (which he apparently didn't "see") so I requested to take it to a body shop of my choice to get their opinion. Minnetonka Auto body confirmed front/back bumpers we're painted (while on the car which is a cheap fast way to quickly finish the job) as well as the drivers side front and rear door). Car covered in overspray including obvious silver paint over black plastic under the hood. I can not express how disappointed I was with the experience. What's SHOCKING is that this is a dealership which sells brand new Maserati and Bentley automobiles. REALLY?!? I wasted time and money (5 plane tickets!) over 10 days which could all have been avoided if they were more honest, responsive and answered all of my specific questions of things that were important to me (and in a timely manner). The car was in worse then average condition when they told me it is "great". Completely dishonest. I purposely waited a few days to review them so that I had a clear head about my experience. Do your homework! More
by dookaaadi
Employees Worked With
Jon and the GM. Lucas was very kind and helpful
May 01, 2016
Fantastic experience! I've bought a lot of cars in my day but never had I a more pleasant experience. Bobby McKay and Rob Dahnke treated us like family and helped me get m I've bought a lot of cars in my day but never had I a more pleasant experience. Bobby McKay and Rob Dahnke treated us like family and helped me get my "Grail car." I will definitely be a repeat customer even though I live out of state. Cheers boys! More
by Sugeray
Employees Worked With
Bobby McKay and Rob Dohnke, Rob Dahnke, Bobby McKay
January 29, 2016
Very sketchy business practices! Please, save yourself the time and aggravation, find a honest and customer focused dealership. Do not believe and or take anything they say for grante Please, save yourself the time and aggravation, find a honest and customer focused dealership. Do not believe and or take anything they say for granted. More
by Unbelievable
Employees Worked With
Salesman
July 13, 2015
Great Experience! Russano Reese made my used car buying experience painless, even enjoyable. Thanks for your patience and for taking such good care of me and my car ne Russano Reese made my used car buying experience painless, even enjoyable. Thanks for your patience and for taking such good care of me and my car needs. I couldn't have asked for a nicer person to work with! More
by dcoleman
Employees Worked With
Russano Reese, Russano Reese
December 24, 2013
Great experience purchasing a car from Kenny. Every aspect of our transaction was smooth, easy, and straight forward. Would highly recommend Kenny to anyone looking for a fantastic, trouble free car p aspect of our transaction was smooth, easy, and straight forward. Would highly recommend Kenny to anyone looking for a fantastic, trouble free car purchase. More
by cstudeuceman
Employees Worked With
Kenneth Reller
October 18, 2013
Matt Haust When I visited the dealership yesterday I Matt Haust When I visited the dealership yesterday I realized that I had never written you to compliment the dealership on my experience at Twin C Matt Haust When I visited the dealership yesterday I realized that I had never written you to compliment the dealership on my experience at Twin Cities Luxury Auto. I currently own over 20 automobiles of various vintage & Marque & have owned Bentleys & Rolls Royce for 20 years. My experience with buying the 2007 Bentley Azure convertible was my best experience at a dealership in my lifetime. There were no salesmen games or gimmicks. Quite frankly the negotiation was done in less than 20 minutes & I believe both of us believed we had negotiated a fair deal. Furthermore all of your team worked very hard to get the car shipped & delivered while maintaining a good line of communication. After the sale I had some routine maintenance done & had a chance to visit with the service department. Like many exotic car buyers I was apprehensive about having a routine maintenance turn into a costly painstaking experience. I found the service department very thorough & fair, your technician even took time to correct a minor computer warning notice & speak to me regarding operation & maintenance. Yesterday when I walked in to the dealership I was greeted by the people in the service department, as I walked in, they remembered me & made me feel at home. After making a service appointment I stopped by the sales department and was again made to feel at home by the Sales team. Yes they did get me to look at the new Bentley Flying Spur! Quite a value for the style & performance I might add. In closing I would give my recommendation to anyone considering a new automobile to contact your team. You are always welcome to visit and see select cars from my collection at The AutoMotorPlex Association. Robert W.J. Mortenson More
by RWJM
Employees Worked With
Matt Haust, Michael Ashby
October 02, 2013
Working with Kenny at Morries was an extremely pleasurable experience. His flexibility, fairness, and kindness was beyond what I expected. Truth be told, I had heard negativity about the dealers pleasurable experience. His flexibility, fairness, and kindness was beyond what I expected. Truth be told, I had heard negativity about the dealership in general from a friend that had a bad experience a couple of years ago. My bias was completely squashed after my experience. I would absolutely buy a car from Kenny again! More
by rdgutzmer
Employees Worked With
Kenneth Reller
