Joe Machens Volkswagen

Never shop anywhere else We have bought our last 4 cars from here. The staff is so helpful and never pushy. They have always worked hard for our business and that is why we ke We have bought our last 4 cars from here. The staff is so helpful and never pushy. They have always worked hard for our business and that is why we keep coming back. This time we bought two cars at once. I can't say enough good things about every person here. They are the best. Don't go anywhere else. More

Passat a great car but dealership Fair service Bought a new 2016 VW Passat which is a great car that I would recommend. I tried to take advantage of a partnership program between the company I wor Bought a new 2016 VW Passat which is a great car that I would recommend. I tried to take advantage of a partnership program between the company I work for and VW which offers a $500 discount. The dealership indicated that they cannot provide the discount however they would provide the first service at no cost. I did not think of asking for any paperwork to hold them accountable for that promise assuming that when the service time arrives I can call and ask them to honor the offer. I called several times, wrote several emails, left voice messages to both the sales person and to the sales manager but no avail, I never got a response. Very disappointed to not even get a response acknowledging my messages. More

I'm surprised how can VW can have such a bad dealer. if want to have worst car buying experience, take my words do visit Joe Machens Volkswagen ,Sales Consultant Carrie Price make sure you dealership hat if want to have worst car buying experience, take my words do visit Joe Machens Volkswagen ,Sales Consultant Carrie Price make sure you dealership hating them. I was looking for new VW Passat and couldn't get the right color at another dealership, I contacted her (before that also she wanted me to come at her dealer, but I promised the other dealer wanted to visit them first) Sales Consultant Carrie Price promised me color I wanted, the $500 price match and delivery of car at home. But on day of delivery of car. she started behaving as if she doesn’t know me by evening she told talk to her manager Matt smiley. That moment I got an idea she trying fool me to passing the bucks on other person. I think VW should also think about the way they choose dealers and quality of staff dealers hire. More

pleased Very happy after working with service and sales to resolve my concerns. Brakes were resurfaced and brake are now to my liking. Thank Joe Machens VW. Very happy after working with service and sales to resolve my concerns. Brakes were resurfaced and brake are now to my liking. Thank Joe Machens VW. More

New engine after 5 months owned! Water pump failure, oil pan thread issues, gas door won't lock, and replaced engine in 5 months. Yikes. Love the car, but rethinking this purchase as Water pump failure, oil pan thread issues, gas door won't lock, and replaced engine in 5 months. Yikes. Love the car, but rethinking this purchase as the car only has 35k miles Think I was lied to on the vehicle, but could be wrong. Buying process was fine and unorthodox on my end as the car was delivered to Omaha. That was great, but gas door was broken on delivery. After five months I took the car in for routine maintenance after having one oil change performed as well in that time frame. Low oil pressure light would come on occasionally but go off for a day or so before scheduled maintenance. Literally a mile away from dealership in Omaha, and water pump fails and engine starts smoking as I pull in the lot. What are the chances! Long story short water pump replacement, oil pan replacement, and new engine on the way from Germany. Some gear broke and shards of metal in engine. Guys said they have never seen anything like this. Hate to give a negative review, but this is a serious issue. Price seemed too good to be true on purchase, and it looks like it was. Again, could be wrong but things don't add up on the vehicle. Omaha dealership is fixing issues, but I'm on the hook for some items as warranty is only covering certain things. One more problem after this and getting rid of the car. Hope this doesn't happen to anyone else! GM needs to be made aware. More