Butler Toyota

Purchase of a new 2017 Sienna to replace my 2012 Every time I visited Butler Toyota in Macon, Ga. about replacing my 2012 Sienna with a new 2017 Sienna I was always treated with great friendliest and Every time I visited Butler Toyota in Macon, Ga. about replacing my 2012 Sienna with a new 2017 Sienna I was always treated with great friendliest and respect. I had to make many trips to Butler Toyota over a period of several months because Toyota was not able to supply me with the van I wanted. I wanted a red van with a grey interior and the staff at Butler searched everywhere they could, beginning in early Oct. 2016 but was never able to find me a van as requested, so on March 15,2017 I gave up on red and went to my second choice of silver-gray. My two previous vans were a red 2007 Sienna and a red 2012 Sienna and this was to be my 3rd red Sienna but due to Toyota's usability to supply a red 2017 FWD Sienna Limited Premium, I had to settle for my 2nd choice. I have great confidences and respect for all at Butler Toyota in Macon, but very disappointed in Toyota National's ability or unwillingness to supply over a several month period the van I was willing to purchase. I have only the highest respect for Butler Toyota Macon, Ga. but not for Toyota National. More

Really friendly and helpful service. Mr hatfield provided really good information and provided an excellent customer service experience . Also found problem that was covered service. Mr hatfield provided really good information and provided an excellent customer service experience . Also found problem that was covered by warranty that I wasn't aware of . More

Service Had appt. For 2pm, husband had a doctors appointment at 3pm. We arrives a little early and Jason got us taken care of and my husband and I got to his Had appt. For 2pm, husband had a doctors appointment at 3pm. We arrives a little early and Jason got us taken care of and my husband and I got to his appointment on time. More

Factory required service I had a great experience with Butler. Sam was very helpful and very professional. I didn't have to wait to see him for my appt and the car was ready w I had a great experience with Butler. Sam was very helpful and very professional. I didn't have to wait to see him for my appt and the car was ready when he said it would be. More

Scheduled service Received e-mail reminders of scheduled service. Service check in area was very clean. Technician appeared immediately and was directed to check in o Received e-mail reminders of scheduled service. Service check in area was very clean. Technician appeared immediately and was directed to check in office. Both Sam and Technician were very friendly. Comfortable waiting area. Service was completed in a very reasonable amount of time. More

Excellent, patient customer service Zack Jordan was referred by a trusted friend of mine who had previously bought a vehicle from him. I'm so glad she did. Zack was very patient while Zack Jordan was referred by a trusted friend of mine who had previously bought a vehicle from him. I'm so glad she did. Zack was very patient while I test drove three trucks and I could tell he put a lot of work into knowing everything about all of them. It was clear from the start that he was straightforward and wanted to make sure I got the truck that fit me, not simply the first or most expensive one. I put a lot of effort and thought into purchases like this and if you take it seriously too, you should go see Zack. I know I'll be sending anyone I can his way. You won't be disappointed. More

Excellent service by an excellent ASM, and excellent techni Brought my rare Panoz Esperante to Jerry for a basic oil change, and checkover. Jerry was extremely helpful, and advised me that my carbon ceramic br Brought my rare Panoz Esperante to Jerry for a basic oil change, and checkover. Jerry was extremely helpful, and advised me that my carbon ceramic brakes were starting to wear excessively, and the Michelin Pilot Cup GT3 tires were wearing excessively. He fully understood that I needed to get back on the track, so we would reschedule at a later date in the off-season. He informed me that the technician working on my vehicle had previously experience as a race driver, and pit crew member. Jerry, his technician, and his years of experience eased my tensions of bringing such an unusual vehicle to Butler Toyota. Thank you. More