Florida Fine Cars West Palm Beach

Classy professional staff and establishment I got personaliized treatment from trained competent professional Michael. He's outstanding. He is confident, polite, patient and knowledgeable. He tr I got personaliized treatment from trained competent professional Michael. He's outstanding. He is confident, polite, patient and knowledgeable. He truly deserves 10 stars. Exemplary!!!!! More

Happy Michael helped me up from the begginning till the end great guy he helped me out a lot very nice guy I will go back again Michael helped me up from the begginning till the end great guy he helped me out a lot very nice guy I will go back again More

Buying the car of my dreams Steven did a great job from the beginning sending extra pics and videos of the car to the finish hand me the keys of my new car !!! Steven did a great job from the beginning sending extra pics and videos of the car to the finish hand me the keys of my new car !!! More

Worst car buying experience. STAY CLEAR! I have been through the worst car buying experience at Florida Fine Cars in West Palm, FL. I drove 175 miles to this dealership and they were aware. I have been through the worst car buying experience at Florida Fine Cars in West Palm, FL. I drove 175 miles to this dealership and they were aware. I purchased what I thought was a great deal in a 2013 Fiat 500 Abarth on 4/8/17 for my son’s graduation present. It has been a nightmare, in every aspect. The only honest employee was Candice, the receptionist. She let me know there was an accident on the Carfax, but my Sales Associate Louis Obregon acted as though he was unaware of it. The car was on the lot for over six months, so I believe they were aware of all the issues as stated below. As my son and I looked over the car with Rafael Espaillat, General Manager, I asked him about the accident. He said this car was thoroughly checked over by Fiat, so it will be safe and should not have any issues. I frankly would NEVER have driven to West Palm for a car that was in an accident or with only one key. The night we drove it home, the passenger side headlight was burnt out, an obvious safety issue. When we got home, the driver’s side window came off track and it almost fell out. I had it checked out at a trustworthy garage and they found the window regulator is broken and it will cost about $200 to replace. The service light came on and found it needed an oil change, full synthetic costing normally $50 but got a discounted price of $35, thankfully. We had two light bulbs to replace for a total of $64, since the other headlight burnt out, also. When we picked up the car I was told there was only one key for the car. I was reluctant because I would be turning this over to my son and I found that a replacement key and FOB for this car would cost upwards of $200 plus, from Fiat. We hadn’t had the car a full two days yet and we are at over $500. Evan Moss, Finance Manager, had me at the Dealership for hours and he incorrectly submitted my paperwork. I had been preapproved through SCCU and made him aware. He wanted to pull my credit to get a better rate. Evan grew impatient with the process and said they would provide me a courtesy contract. The so called courtesy contract had an approximately 6.9% APR attached to it when I had qualified for a 4.19% preapproval through SCCU. I called Evan on Monday and he reassured me the original preapproval would be honored. I came to find out Evan had ignored my preapproval and went directly to SCCU and I am now locked into a $209/ month payment instead of $197. Evan did not amend the payment that would be about $197/ month. Ridiculous and unscrupulous! I have called daily to get Rafael or anyone to respond, to no avail. Every time I call they were in meetings or not in. Four days after buying the car and threatening further action, they put Torrey Lund, Sales Manager on the phone. He listened to my issues and said he understood why I was frustrated. He stated he would contact me when they were in agreement of what would be done. Since then the door lock was found to not function, but thankfully my son and fixed it. Inside the door that has the broken window regulator, the lever was disconnected. This verifies someone from their dealership was inside that door and was trying to fix this regulator prior to us buying it. I have called and emailed Torey and Raphael since with no return call. I will be calling Amir Azarpad, President of Florida Fine cars since the Managers had failed me. Anyone looking to purchase from them in the future, STAY CLEAR! More