Tacoma MINI

Suspicious Service Department Can someone please explain this to me? Very disappointed with this service department. I purchased this Used vehicle 13 months ago. At the that Can someone please explain this to me? Very disappointed with this service department. I purchased this Used vehicle 13 months ago. At the that time, the salesman sore about this car. He said that this car belong to a great friend of him and that the car was always serviced at the Mini of Fife. He also said that the vehicle had pass their "5-point" inspection with flying colors. The car has performed very well for those 13 months so I was very happy with my decision to buy it. I was even thinking that my next NEW car was going to be another Mini Cooper from this establishment. Until..... Last month (not even that long) I took my vehicle for the yearly oil change. At that time, right after the oil change, the Advisor (Justin) told me that the car once again had passed their "5-point" inspection and that it was in great shape. A few days after the service the engine light came on. Because of my schedule at work it took me sometime to get the car back to get this checked. I set up the appointment. Again, not even a month after my vehicle got the oil changed and the over and over mentioned "5-point" inspection, I get a list of things are wrong with my car which would be over $2700.00 for repairs. My question was, how is it that a car that had an oil change and was considered in good shape according to (a month ago) "5-point" inspection, be in such a bad shape. How did the service department missed an Oil pan gasket leak, and valve cover gasket leak, third brake light not working, thermostat, lower control arm bushings, etc.? Either the 5-point inspection really doesn't exist and what is being told to customers, or their system is not working correctly, or the Mini Coopers are so good that they almost never break down that the mechanics are so bored that once someone brings their car for service they fabricate all kinds of repairs so they can make their monthly check. Again, a year ago, Great Car, last month, Great Car, passing 5-point inspection (whatever that is) and now @ 62000 miles, over $2700 repair costs. Can someone please explain that to me? Their answer.... we don't know. More

Simply the beat Working with Steve and the folks at NW MINI set the standard for what a great dealer can do to serve and honor customers. Every step was not only acco Working with Steve and the folks at NW MINI set the standard for what a great dealer can do to serve and honor customers. Every step was not only accompanied by a smile and hearty enthusiasm but very clear ane honesty answers. If you are looking for a MINI then NW MINI is the place you need to go. And while I lean into thinking that all the staff there are great, I can say from experience that Steve is the best I ha e ever worked with. Thanks Steve and all the folks at NE MINI More

My 2nd Mini - Checkers 2 I ordered my first Mini Cooper 13 years ago and would give NWMini 5 Stars for the entire time. Never a disappointment, always feeling like each perso I ordered my first Mini Cooper 13 years ago and would give NWMini 5 Stars for the entire time. Never a disappointment, always feeling like each person has my back! Yesterday we traded in Checkers 1 for Checkers 2, as Steve fondly nicknamed them! I was sad to bid farewell to the old one but super excited about getting my faster, stronger, quicker, more technologically advanced Cooper S model! Steve was an absolute delight, never pushy, very knowledgeable, a good listener, great sense of humor and respected our space. I would recommend him to anyone.....thank you Steve! More

Great Experience I had the best experience with NW Mini, they took care of me from the beginning. I love the JCW I ordered was well worth the wait. The Team at NW Mini I had the best experience with NW Mini, they took care of me from the beginning. I love the JCW I ordered was well worth the wait. The Team at NW Mini the great to work with they really care about your needs. Thank you NW Mini More

How buying a vehicle should be! We came in for our 2nd mini and received not only a warm welcome back, but also received friendly, inviting, informative, and efficient service from S We came in for our 2nd mini and received not only a warm welcome back, but also received friendly, inviting, informative, and efficient service from Steve, Brad and the entire mini crew. This has now for the second time been the very best experience we have had when purchasing a vehicle. If you are thinking of trying out a mini, this is the place to go! More

Steve and Brad were great! I stopped into Northwest MINI to test drive a few cars. I wanted to either get the "MINI" out of my head so I could move on to another type of car or I stopped into Northwest MINI to test drive a few cars. I wanted to either get the "MINI" out of my head so I could move on to another type of car or decide I wanted a MINI. I had a few more cars on my list, so my plan was to test drive a MINI and move on. My cutie, my dog and I showed up. We were met by Steve Zilkey and invited in. In fact, our dog was invited in too. Water and dog biscuits to boot. Steve listened to us, what I was considering, our concerns, as well as our wonderings. He gave us some thoughts and then he put a set of keys in my hands, my husband and my dog in the car, and we zipped off to see if I would like a MINI. Well, I liked the MINI. I really liked the MINI. I test drove 4 vehicles and settled on the one that felt right. I didn't even bother moving on to look at the other cars on my list. I was treated like an adult. Steve is exceptionally knowledgeable about the MINI and he spoke with ease and clarity about some concerns my husband brought up. It was simply one of the easiest and best car purchasing experiences that I have had. Brad Davis came to support us through getting ready for financing, negotiating price, etc. It was just such a pleasure to work with them both. I know I will be back. More