Landers Toyota NWA

Excellent Experience & No Worries Got me in right on time with my appointment. Done in short order while I was still reading. Service Rep came and found me, went thru the multi point i Got me in right on time with my appointment. Done in short order while I was still reading. Service Rep came and found me, went thru the multi point inspection with me, and offered to make my future appointment today. Truck was waiting in garage and ready to go the moment I paid. More

Excellent efficient service! My service manager Jason was extremely friendly and professional! The porters that helped shuttle me were very kind and prompt. My vehicle service w My service manager Jason was extremely friendly and professional! The porters that helped shuttle me were very kind and prompt. My vehicle service was performed in a timely manner that helped me get on my way.:) More

Prompt service I had appointment for 20K miles service. I needed shuttle to go back to work, but it was out. So Drew promptly arranged another one for me and I did I had appointment for 20K miles service. I needed shuttle to go back to work, but it was out. So Drew promptly arranged another one for me and I did not have to wait any time at service center. I really appreciate that. More

Great customer service and fast turnaround time! The service department was courteous and friendly. The service was fast. The waiting area was comfortable and inviting. I would recommend this serv The service department was courteous and friendly. The service was fast. The waiting area was comfortable and inviting. I would recommend this service department to anyone! More

I was very pleased with every aspect of the service We showed up about an hour and a half early for service. Everyone was very nice and friendly, We were told it was OK to be early and we would be t We showed up about an hour and a half early for service. Everyone was very nice and friendly, We were told it was OK to be early and we would be taken care of right away. More

everything was explained in detail and meet the time they ga service went as promised and no additional charges were added to the billed. customer service rep. was polite and explained all work and costs before service went as promised and no additional charges were added to the billed. customer service rep. was polite and explained all work and costs before they were done. More

Repair work They did replace the CV boot under warranty. It was finished in the time frame I was given. Only issue I had was with getting a shuttle pick up bac They did replace the CV boot under warranty. It was finished in the time frame I was given. Only issue I had was with getting a shuttle pick up back to pick up the car. The receptionist told me that she had contacted the driver and had been told that she was on her way. She told me this when I'd called back after waiting 30 min. She then said that she call the driver and have her call me back. The driver did call me back and told me that the call she just got from the receptionist just now was the first one she'd received. I do understand that if the driver was busy, she couldn't come immediately, but standing up waiting for 30 min on a rainy day for no reason is frustrating. Guess I will just wait from now on if it will be a long repair. More

Excellent service this trip I pulled into the service bay at 5:45 needing anew battery. I fully expected to drop my car off because I knew they were closing in 15 minutes. To m I pulled into the service bay at 5:45 needing anew battery. I fully expected to drop my car off because I knew they were closing in 15 minutes. To my complete surprise they replaced my battery and I was on my way in 10 minutes. Very impressive customer service start to finish. My last customer service experience was not good so this was a pleasant surprise and experience. Kudos to everyone yesterday! More

Seth Snyder's outstanding customer service Seth always helps our company in the best way possible. Recently one of our out of town team members was in town and had a minor issue with her plasti Seth always helps our company in the best way possible. Recently one of our out of town team members was in town and had a minor issue with her plastic wheel well being shredded up. Seth removed it for her and got her on the load with no financial hassle. Seth is the man and I'm sure, given the opportunity, he'll do well with SLT. I look forward to requesting to work with him again. More

Flat tire . I called in Friday morning to ask if they did tire repair and they said yes and to bring it right down because the volume of customers was low. . I called in Friday morning to ask if they did tire repair and they said yes and to bring it right down because the volume of customers was low. I came right down and they completed the repair that morning. By mid day I was back on the street. More