#1 Cochran Buick GMC Monroeville

One is always shocked at unexpected service charges. In One is always shocked at unexpected service charges. In my case at this time the entire service cost was $1400.00. I am on social security disabil One is always shocked at unexpected service charges. In my case at this time the entire service cost was $1400.00. I am on social security disability with at least one utility saying that I am below poverty level. With the tragedies of last year in my family this is extememly difficult to handle. I got the minimum to be safe and hope to work on other items as I can. Being a Buick owner since 1973, I do enjoy the cars. I was upset that the Century had disappeared when I purchased my Lacross. Darla Hill is wonderful to work with and I do have trust in her opinion. There is another place I go for repairs because I do have a credit card for them and sometimes the prices are of course lower than the dealer. However, I do like the knowledge of knowing that I receive what is recommended by GM there. Of course I am greatly concerned about the rest of the work needed on my car and desire to keep my car in good condition. Just yesterday I drove over 100 miles in the course of the day! This is not unusual for me. Tying up matters of the estates of those deceased calls for travels to lawyers and my doctors trying to insure my health. Just to note one of the tragedies of last year, my 28 year old niece committed suicide while her 5 and 10 year old were home. The children are still in therapy. I do have to be concerned about their care.To go to AGH tomorrow to be with them at therapy is 40 miles round trip and I have physical therapy going on presently, too. Gasoline has not helped. I do enjoy the cafe, too. The food quality could be improved a bit. Thank You! More

Timing was just terrible when my transmission went in my Pontiac G6 GTP. I found out that my warranty had JUST ran out the month prior. In this same month I had rotator cuff surgery and was/am only receiv Pontiac G6 GTP. I found out that my warranty had JUST ran out the month prior. In this same month I had rotator cuff surgery and was/am only receiving 60% of my paycheck for Short Term Disability. Darla called me about my car that had to be towed in and stated, "I have some news concerning your car." I paused because I knew it had to be bad. She told me that my had an "internal transmission problem." I said...o,kaaaaaaay. Then I paused again. She told me that Cochran would handle the car for me and honor the warranty. I was SHOCKED! I was provoked to tears. I think she could tell. I'm hardly ever speechless, but like I said the timing was just terrible. I told Darla that she made my day and she said, "I'm glad because it's not always that I get to be the bearer of good news." I shared with her my short comings for the month, and she listened. I give her the highest ratings and beyond...not just because of whatever she was able to handle concerning my car, but for being there to lend an ear. Sometimes that is very important regarding customer service. So, a big HUGE thank you goes out to Darla, and the team who fixed my car. I couldn't be happier with the service here. I know that this doesn't happen often, but I take good care of this car since I purchased it from #1 Cochran. I shared with Darla that this car is the BEST car I've owned and when I was a supervisor I felt like a boss...because it's a nice car. Ironically, I received a notice to extend my warranty today...I says 2nd notice in which I never received a 1st. Either way, the moral of the story is: take care of your car, and in the long run you'll also be taken care of. Darla is the best. I recommend her, AND I'll ask for her everytime. There is only ONE thing I regret about this...not being able to meet her in person. I will. Again, thank the team...and buy them pizza for a #1 Cochran job well done. Mr. Kenya L. Smith More

Service was excellent from the minute I pulled into the shop then the courtesy shuttle and final processing and pickup. Staff explained everything that was required and made sure that all y options were id shop then the courtesy shuttle and final processing and pickup. Staff explained everything that was required and made sure that all y options were identified. More

Very satisfied salesmen very proffesional, easy to work with,made us feel like we were as important as any customer. We give them an a+ with,made us feel like we were as important as any customer. We give them an a+ More

I went to Cochran on 4/24/12 because it was time for my Auto Butler on my 2011 Hyundai Sonata to be reapplied. Every time I've been there, the staff is always very helpful and friendly. The staff is very k Auto Butler on my 2011 Hyundai Sonata to be reapplied. Every time I've been there, the staff is always very helpful and friendly. The staff is very knowledgeable and all work ever done on my car has been done on a very timely basis. The Auto Butler treatment was expertly applied and my car looks brand new. More

I really appreciate the service I received at #1 Cochran in Monroeville. My Sales Consultant was friendly and helpful. I received the car I wanted with the payments I wanted plus some very useful extras. Th in Monroeville. My Sales Consultant was friendly and helpful. I received the car I wanted with the payments I wanted plus some very useful extras. The Sales guy was friendly and helpful as well in helping to understand all the paperwork and everything I was getting and not getting. I am very satisfied with my experience and my purchase and look forward to building a lasting relationship with this Dealer. More

great service in good time, great driver got me to mall and back with pleasant trip,everything taken care of, car cleaned fluids filled, definitely will be back worth the drive and back with pleasant trip,everything taken care of, car cleaned fluids filled, definitely will be back worth the drive More

Excellent service from James Thomas as always. He took the time to explain what was needed and answered follow up questions. Always a pleasure to deal with him. the time to explain what was needed and answered follow up questions. Always a pleasure to deal with him. More

I had great experience with fast and good service. All I needed was an oil change. I was greeted with a smile, and service was fast. Thanks to all involved. needed was an oil change. I was greeted with a smile, and service was fast. Thanks to all involved. More

had fog lights installed and alignment checked. thought back tires were out of alignment. minor adjustment was needed and work was finished that day in a very short time. back tires were out of alignment. minor adjustment was needed and work was finished that day in a very short time. More