
#1 Cochran Buick GMC Robinson
Pittsburgh, PA
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Appointment was made quickly. Christy my advisor gave me frequent updates on the progress of my vehicle.Also did 2 recalls on truck that I was not aware of. Christy my advisor gave me frequent updates on the progress of my vehicle.Also did 2 recalls on truck that I was not aware of. More
My service experience was terrible. No one will call, only text & they do not get back in a timely manner. They overcharge way above MSRP for parts & have a higher labor rate than other No one will call, only text & they do not get back in a timely manner. They overcharge way above MSRP for parts & have a higher labor rate than other dealerships. I saved $600 by transferring my car to another Buick service center at another dealership. This dealership sold me my vehicle and the extended warranty I purchased was as untrustworthy as they are. Of course it covered nothing. Cochran, and customer service said my VIN # wasn’t included in the extended warranty on a part they knew was faulty! My vehicle wasn’t driven often and was under 70k miles. Buick customer service was also difficult to deal with. Get a 2nd opinion after you get their estimate. More
The service department got me in quickly for an emergent need and was friendly and fair. The high volume allows for then to service more customers need and was friendly and fair. The high volume allows for then to service more customers More
Great service, selection and follow up. Service department was exceptional and went beyond my expectations. One Service Member, Noah, followed with an answer to a question I had after I ha Service department was exceptional and went beyond my expectations. One Service Member, Noah, followed with an answer to a question I had after I had left the dealership. Very detailed oriented. I will return for all Service requirements henceforth. More