#1 Cochran Buick GMC Robinson

Had my car for 6 days nothing was done. I put a call in to the service manger left a message and NO call back. Very poor business. When I brought the car I brought extended warranty with t I put a call in to the service manger left a message and NO call back. Very poor business. When I brought the car I brought extended warranty with the car and the parts that I needed , they said they weren’t covered. So my car was never worked on. We were at the dealer and the service guy was off those days and the other said he could not do anything for me. I asked to talk to a manager and he said there wasn’t any manger there. Very disappointed! More

Very nice and efficient. Appreciated the Lyft to and from my work place while services were being rendered. Appreciated the Lyft to and from my work place while services were being rendered. More

Bought a new Buick Encore from Tom and received top notch professional service. Highly recommend #1 Cochran in Robinson Township and would deal with Tom. He treats you like a life long customer with qualit professional service. Highly recommend #1 Cochran in Robinson Township and would deal with Tom. He treats you like a life long customer with quality service second to none. More

All services requested were resolved. ..Joshua polite and informative..work completed under 2 hours...quite satisfied ..Joshua polite and informative..work completed under 2 hours...quite satisfied More

Excellent customer service and great service the got in and out and they pretty knowledgeable… and out and they pretty knowledgeable… More

Service was fine. However I have the Cochran 1 Club and no one knew how to redeem it. Common theme, we weren’t trained how to use it and the logins we were sent were w However I have the Cochran 1 Club and no one knew how to redeem it. Common theme, we weren’t trained how to use it and the logins we were sent were wrong. If Cochran is rolling out a program there should be proper training. I understand the teams frustration. If this program is an attempt to retain or gain new customers it’s going to fail. You cannot offer people rewards and not be able to do the redemption. I was able to show the emails that I receive and I was given a discount but it still was not tied to the program. I would suggest reviewing the program and updating team training. More

We contacted the dealership for help finding a car that would work for our 20 year old son and be within his right budget as he is just starting his career. Chip worked with us over the phone and provided would work for our 20 year old son and be within his right budget as he is just starting his career. Chip worked with us over the phone and provided a great option. He also prepared most everything before we got to the dealership, so it was a very quick and easy process. Very happy with the experience and our son is thrilled with his new car. More

The service was great. ,great great. An efficient clean an nice atmosphere..all around nice ,great great. An efficient clean an nice atmosphere..all around nice More

Noah in the service department was excellent. I told him about my issue with the cooling fans coming on when I turned the off the engine on my 2021 GMC Acadia and that I received a notification I told him about my issue with the cooling fans coming on when I turned the off the engine on my 2021 GMC Acadia and that I received a notification about it from GMC. Noah scheduled an appointment for me and provided transportation home While the vehicle was being repaired that day. More