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#1 Cochran Ford Monroeville

Monroeville, PA

2.5
353 Reviews

3696 William Penn Highway

Monroeville, PA

15146

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Showing 353 reviews

October 01, 2020

GREAT SERVICE, FAST AND EASY PRICED RIGHT, WORK DONE FAST AND WHEN TOLD IT WOULD BE DONE, RECOMMEND HIGHLY GREAT TEAM MATT THE ADVISER IS THE BEST!!!!! More

by sydmikey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lauer
Oct 06, 2020 -

#1 Cochran Ford Monroeville responded

We cannot thank you enough for your wonderful review of Ford of Monroeville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jonathan Goldberg| General Manager

September 29, 2020

I am a very hard person to satisfy because I expect the best from people. At Ford of Monroeville yesterday Bob Lauer gave me the red carpet treatment! The process was very easy. I will share my Positive ex More

by ydarkcloud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lauer, Ed Adams
Oct 02, 2020 -

#1 Cochran Ford Monroeville responded

Thank you so much for taking the time to share your kind words about your experience at Ford of Monroeville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Jonathan Goldberg| General Manager

August 28, 2020

Our salesman, Bob, was very knowledgeable, patient, very nice guy. He went out of his way to accommodate my wife and I schedules. Very professional More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lauer, Justin Capozzi
Sep 02, 2020 -

#1 Cochran Ford Monroeville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Bob and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Jonathan Goldberg| General Manager

August 17, 2020

Shon (who works the counter) is always friendly, respectful and courteous. I enjoy coming here, I got 4 new tires and it cost $16.00 less than I was quoted. (Every little bit of savings helps). Aga More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Adams
Aug 17, 2020 -

#1 Cochran Ford Monroeville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jonathan Goldberg| General Manager

August 12, 2020

Would recommend again and again Everything was clean. Everyone was courteous and very helpful. Ed was great, he was expedient, informative and did what he could to get the deal done. More

by weswag
Recommend Dealer
Yes
Employees Worked With
Ed Adams
Aug 17, 2020 -

#1 Cochran Ford Monroeville responded

We cannot thank you enough for your wonderful review of Ford of Monroeville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jonathan Goldberg| General Manager

August 06, 2020

Great service. Fair price Great service at a fair price. The Service manager, Shawn, always says hello when I am there. This personal touch is very welcome. I always look for t More

by LVSTANGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Elsaadawy
Aug 11, 2020 -

#1 Cochran Ford Monroeville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shawn Patterson |Service Manager

August 03, 2020

BEST EXPERIENCE! SEAN WAS THE BEST SALESMAN I HAVE EVER HAD AND HE DESERVES A HUGE RAISE!!! HE NOT ONLY FOUND ME A VEHICLE WITHIN MY PRICE RANGE THAT MET ALL MY NEEDS More

by EMILYYAN1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Sperber
Aug 06, 2020 -

#1 Cochran Ford Monroeville responded

Thanks for taking the time to leave us this awesome review, Emily! At Ford of Monroeville, we take guest feedback seriously and are proud to see that you drove away happy in your new vehicle. I will share your compliments with Sean and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Jonathan Goldberg| General Manager

July 14, 2020

Very easy and friendly The salesperson was very friendly and easy to work with. The person in finance was as well. He explained all the warranty options in detail and walk More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy W., Adam
Jul 16, 2020 -

#1 Cochran Ford Monroeville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jonathan Goldberg| General Manager

July 04, 2020

great price. I brought my vehicle in for 4 new tires and the price was great and it included the balance and mounting. They also help out the customers who are ess More

by williasa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Kukic in finance for my lease purchase
Jul 08, 2020 -

#1 Cochran Ford Monroeville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shawn Patterson |Service Manager

May 24, 2020

I brought 4 brand new tires in for mounting and balancing on my Focus ST. Needless to say, the rims had paint chips scraped/scratched in several places on my wheels. This was not obvious when I picked my veh More

by mindboggle
Recommend Dealer
No
Employees Worked With
Shawn
May 29, 2020 -

#1 Cochran Ford Monroeville responded

We appreciate you taking the time to share your experience with our service department. Here at Ford of Monroeville, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Steve Aulicino, Service Manager, 516-931-1145, stevea@robertchevrolet.com

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