128 Saab

Avoid this dealership unless you want to waste your precious car buying time. In 2006 I experienced frustration with their sales process. After spending more than an hour at the dealership, I still did precious car buying time. In 2006 I experienced frustration with their sales process. After spending more than an hour at the dealership, I still did not receive anything close to a purchase price and told the sales schmo that I needed one now or had to go. All I got was more "approximate pricing" and I left. Forward to last fall - I had recently moved to within 2 miles of the dealership and thought it would be worth trying them 1 more time. Big mistake! Same situation and made worse by the sales rep saying the car I was settling on would be "around $20k". I would not get a price unless I agreed to buy. What???? I told the "semi-retired" looking sales slug that I had been buying cars for over 35 years and I would never submit to that kind of nonsense. He was told that unless I got a firm price that I was leaving. As I started to leave, this clown had the audacity to say to me in a heated voice "DON'T COME BACK"! That did it...without using 1 curse word I exploded on him on the showroom floor about his actions and 128's ridiculous sales experience. By that time the "owner" appeared and had me go outside to discuss the situation. All this young "owner" did was fuel the flames. In retrospect, I thank these sales toads because I ended up buying a certified 2010 VW Passat that I have loved...and best of all, has retained MUCH more of its value versus the Saab 93 I was ready to buy.Whew...I dodged a bullet. once again DO NOT WASTE YOUR TIME EVEN CONSIDERING A VISIT TO THIS xxxx-HOLE!!!! More

09.29.2010 There aren't enough words to express my 09.29.2010 There aren't enough words to express my once again continued anger with the 128 Saab Service Department located in Wakefield MA. Th 09.29.2010 There aren't enough words to express my once again continued anger with the 128 Saab Service Department located in Wakefield MA. This morning, I went directly to the Saab Parts Department to purchase 2 head light bulbs for my Saab 9-3. (Strange - Left Head Light Fine/Left High Beam Out and Right Head Light Out/Right High Beam Fine...remember this fact) The gentleman who assisted me (I believe his name was Stephen) was incredibly helpful. After sharing "Saab" stories including why I would not go to service to have the bulbs installed. On my way out I jokingly said that hopefully I won't electrocute myself when attempting to put the bulbs in myself. He gestured and said wait here a minute. So my morning nightmare began after purchasing 2 bulbs for a total of $30.64 Stephen returned and said the new service manager Joel was coming over to introduce himself and would probably install the bulbs at a nominal fee. So over comes Joel dressed to the nines including D&G glasses (Dolce & Gabbana fyi)...introduces himself, explains why he was handpicked to take over (flown from Chicago...)blah blah blah... He asked that I would give 128 Saab Service another chance and would send "his assistant" over. (this is a quote) The "assistant" comes over to my car where the hood is already up. For some reason I recognized this individual. So I ask, "have you worked on Saabs before" He mentions in detail that he was the lot boy for 128 Volvo and this was a big step for him. Before he was moving cars and emptying trash. Slightly nervous I am watching him as he is having difficulty removing the right lamp (as this one is the one that is out) He finally gets it in and moves to the driver side (Left side if you are in the car)where again he is having trouble with the bulb. This time he is having trouble getting the old bulb out and the new bulb and cage back in. I casually asked if there was a problem..."the assistant" says "oh no" etc. He then asks me to turn the car on and the lights. Surprise Surprise ...the headlight that was out is now working (as it should)...and the left headlight that WAS WORKING IS NOW OUT! (insert scream here) "The assistant” says the wire must be loose as he is now fiddling with the wires… “The assistant” is going to check with a technician. “The assistant” comes back and says that my car needs to go over to the service bay. He says he will drive it…I said that was OK, I will drive the car over myself. I go to the service area entrance and pull my car in. “The assistant” brings over a technician to look at the left headlight (driver side). The light is on, but goes off when he removes the back cover to the headlamp assembly. The technician says that the wires are melted. I very loudly say that “this is impossible because this is the lamp that was working”! More babble about lights and headlamps and bulbs and age etc. Then I further explain that I shouldn’t have even thought about replacing both bulbs. The technician in front of “the assistant” asks why would you replace both bulbs…and I reply because that way I know when I last replaced the bulbs…makes it easier. I go on to say that I should have never replaced the bulb etc. “The Assistant” says he is going to speak with the Service Manager (aka Joel from Chicago) as he is sure the SM will take care of this situation. Minutes later after viewing the Service Manager (through the wall of glass) who will not make eye contact with me for even a second and is looking at the ceiling, his desk, and at one point even his nails …”The Assistant” returns…”looks like we will have to replace the headlamp assembly…and the parts cost about $410”…INSERT TEARS and SCREAMS HERE… “The Assistant” then goes back to the Service Manager (aka Joel) to see if they can do something about this pricing. “The Assistant returns…”sorry, it will be $410 to replace the headlight PLUS LABOR! I get into my vehicle crying, backup and leave. I have documented this situation AND EMAILED IT TO EVERYONE I KNOW, EVERY SAAB DEALERSHIP IN THE AREA, SENT IT TO THE ATTORNEY GENERAL’s OFFICE of the COMMONWEALTH OF MASSACHUSETTS, AND SEVERAL CONSUMER REPORTERS, AND AM NOW POSTING THIS ON EVERY SINGLE SAAB and CAR RATING WEBSITE I CAN FIND. I am a long, long, long time Saab owner AND HAVE HAD NOTHING BUT PROBLEMS with 128 Saab. Funny, for a brief period I had fabulous service when Victor was the service manager. Unfortunately they fired him . I don’t care what he did or didn’t do. Bottom line, Victor was a trained Saab and car technician and specialist AND ALWAYS PUT THE CUSTOMER FIRST! Donna Marie Barry donnamariebarry@gmail.com (if you want to hear more Saab stories including being left in the 128 Saab waiting area for over 8 hours to have a new rim installed…only to be told that they couldn’t replace the rim 8 hours laters, it needed to be ordered! Oops, it’s after 5:00PM and we can’t put the spare on. Had to call AAA!) More