1st Honda of Simi Valley - Service Center

Great Service! Everyone is very polite and helpful. Each time I bring my vehicle in I receive the same great service. I have told family members as well about this Everyone is very polite and helpful. Each time I bring my vehicle in I receive the same great service. I have told family members as well about this dealership and they also come back saying the same thing about First Honda. It’s a dealership you look forward to come back to!!! More

EXCELLENT SERVICE FR OM JACOB, MY SERVICE REP From the minute I walked into the clean and well-organized office, I felt I was in a good place. Jacob greeted me promptly and got the service procedu From the minute I walked into the clean and well-organized office, I felt I was in a good place. Jacob greeted me promptly and got the service procedure started, He also arranged for the shuttle to my office and it arrived promptly. Jacob gave me clear information and expected time of completion. EVERYTHING WENT LIKE CLOCKWORK! JACOB WAS PROFESSIONAL, KNOWLEDGEABLE AND FRIENDLY THROUGHOUT. I am glad I came to 1st Honda! More

Continued top notch service I've been taking my new 2005 Pilot to the service department of the First Honda dealership I purchased it at loyally for the entire nearly 270,000 mil I've been taking my new 2005 Pilot to the service department of the First Honda dealership I purchased it at loyally for the entire nearly 270,000 miles. And I plan to do so regularly until I reach my goal of 500,000 miles. The service desk staff is the best, especially Brad who not only recognizes me by sight (though I come in only four times a year) but is genuinely interested in making sure my car will reach my goal. Note that after these 13 years, I have never had to spend more than a thousand dollars on a visit. I love my car, and the care they put into it. More

Excellent Customer Service Excellent customer service from the moment I walked into the service dept. until the time I picked up my car! Thank you First Honda of Simi Valley fo Excellent customer service from the moment I walked into the service dept. until the time I picked up my car! Thank you First Honda of Simi Valley for always going above and beyond! Professional employees that show that they truly care about the details and excellent service they provide their customers. More

quick, personal service Took 2016 Accord Touring Edition in for 42,000 service and battery recall service. Jacob gave me a 4 hour completion window. Work was finished in 2.5 Took 2016 Accord Touring Edition in for 42,000 service and battery recall service. Jacob gave me a 4 hour completion window. Work was finished in 2.5 hours - and the car was washed. Detailed checklist showed "all green" - nothing needing attention, not tires, brake pads, belts. I did get the windshield wipers replaced - cheaper than buying them from an auto parts store. More

Personal Service! This service was for a recall notice. I had it on my list of appointments to make but hadn’t called yet. First Honda called me to set up an appointmen This service was for a recall notice. I had it on my list of appointments to make but hadn’t called yet. First Honda called me to set up an appointment! I was shocked that a company would take that kind of interest in their customers these days! The work was done quickly and my service advisor Robert Rabel was both courteous and efficient! More

First Honda is the best. It's easy. I made an appointment, when I walk in the door I am immediately helped. I get an email that says if I need anything while I am waiting to It's easy. I made an appointment, when I walk in the door I am immediately helped. I get an email that says if I need anything while I am waiting to ask. Service took the amount of time they said it would take and my car was cleaned in addition. This is ALWAYS how my experience is when I come here that is why I come from Agoura Hills. More

Oil change My service advisor, Don, was genuinely friendly and very helpful! My car is running great. They even washed it! (Fully washed! It was filthy when I br My service advisor, Don, was genuinely friendly and very helpful! My car is running great. They even washed it! (Fully washed! It was filthy when I brought it in and it looked amazing when I picked it up!) More

The service agent drops you longer for additional charges The service process is crazy. A guy I don't know if he is a sales comes forward and asks me to pay more for additional services that were not needed. The service process is crazy. A guy I don't know if he is a sales comes forward and asks me to pay more for additional services that were not needed. I know the things he talked about because I went to thousands oaks dealer on last service. In addtion the first honda charges You more, you will also have to wait many hours. They don't offer car wash like other dealers, they don't rotation tires that they promised to do. For better and reliable service, tryout other dealers surrounded by. More

Service During a recent service visit, my problems and concerns were handled in a timely, and accurate fashion. I was treated with respect, and would recommen During a recent service visit, my problems and concerns were handled in a timely, and accurate fashion. I was treated with respect, and would recommend Simi Valley Honda. More