ALM Hyundai West

Uneducated about their own warranties. Gave me car back “fixed” but also said it would likely need engine replaced and go back into limp mode but they couldn’t do that because of the “tech Gave me car back “fixed” but also said it would likely need engine replaced and go back into limp mode but they couldn’t do that because of the “tech line” … so basically handed me back a car that could die on the highway or anywhere at any time The car has less than 60k miles. Only acknowledged warranty after I opened a case with corporate. Probably worst car experience ever. Will never return nor purchase another Hyundai. More

Great Service! Would definitely use again. Great customer service. Happy to recommend. Good location as well. Would definitely use again. Great customer service. Happy to recommend. Good location as well. More

Exceptional service and paid attention to the details I wanted in my suv. I highly recommend wanted in my suv. I highly recommend More

I brought my vehicle in to get a slow leak in my front passenger tire repaired and get scheduled maintenance done. I was there for 2 hours. I was given a print out of the service that was done for my ve passenger tire repaired and get scheduled maintenance done. I was there for 2 hours. I was given a print out of the service that was done for my vehicle which included tire rotation. The next day I got in my car to go to work and the psi on the same tire showed 22. It was still in the exact position that it was in before the tire rotation that I was told was performed. More

I had stopped going to this dealership due to how I was treated during my last visit under the previous ownership. However, after receiving a notice in the mail about the new ownership, I decided to give i treated during my last visit under the previous ownership. However, after receiving a notice in the mail about the new ownership, I decided to give it another try—and I’m glad I did. The experience was great overall. All the team members were professional and friendly. The wait time was a bit long, but everything else made up for it. The facility was very clean, including the restrooms, which I appreciated. Although I moved from Lithia Springs three years ago and now have to drive about 30 minutes (without traffic) to get here, I continue to choose this dealership because I trust them. That trust means a lot when it comes to vehicle service. More

Worse service department I have ever gone to. Went three times with a simple problem that they couldnt seem to fix, then went to local shop and they fixed it in 20 minutes. Today took it in for a Went three times with a simple problem that they couldnt seem to fix, then went to local shop and they fixed it in 20 minutes. Today took it in for a simole oil change, after 2 hours asked when it would be done and service writer mumbled "it should be done". A half hour later they took me to the car, they had somehow l"lost" my keys but never told me the problem and NEVER apologized. Will never go back! More

My experience was easy and fast, everyone was knowledgeable and kind. I would recommend to anyone. knowledgeable and kind. I would recommend to anyone. More

After a routine oil change a week later the oil ran on the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to repair something the dealership installed. They were polite until I requested these items be repaired. Then became very rude. Just poor customer service all around. They do not take care of the customers concerns and were very rude. More

They showed complete mastery over all aspects of the businesses. They attended to me professionally and excellently, presenting all the options available to me businesses. They attended to me professionally and excellently, presenting all the options available to me More

Raushanah is EXTREMELY EFFICIENT! She is very knowledgeable in this field and kept in constant contact with me throughout the process. Although I did not meet the employee who service She is very knowledgeable in this field and kept in constant contact with me throughout the process. Although I did not meet the employee who serviced my vehicle, I can assume they are very knowledgeable as well as my vehicle runs great and I have had no issues. More