ALM Hyundai West - Service Center

When I dropped off my 2022 Tucson, I let them know that I had an active service agreement. When I was checking out, they tried to charge me for services that I had already paid for. It took more than 20 minu had an active service agreement. When I was checking out, they tried to charge me for services that I had already paid for. It took more than 20 minutes to correct the invoice, as my service rep and three others sat in the office chatting. This is the 3rd dealership I have taken my vehicle for service, and by far the least satisfying. Then, they gave me the keys and asked me if I knew where my vehicle was, rather than either bringing it to me or showing me where it was. I will have to use them again due to location, but it will discourage me from buying my next car from Hyundai. More

I love getting my car serviced my advisor Ms. Williams is wonderful to work with. I never have a long wait even with out an appointment. She is the reason I bring both of my vehicles there she put Williams is wonderful to work with. I never have a long wait even with out an appointment. She is the reason I bring both of my vehicles there she put an a lot of hard work and dedication when it comes to her customers. More

They ordered a tire under my car care plan and it took a month to come went to get it put on but never received the tire..... month to come went to get it put on but never received the tire..... More

This dealership has a lot of people that are willing to help, once they see you they ask how can I help you? Once you’re with your service advisor everything goes smoothly. I didn’t notice that. Maybe thin help, once they see you they ask how can I help you? Once you’re with your service advisor everything goes smoothly. I didn’t notice that. Maybe things could go a little better. If any service advisor can take the customer so people that are in a hurry. Don’t have to wait too long. But overall, the dealership took good care of me! More

Jameel Smith is remarkably helpful. and efficient. He guided me through my service appointment and even brought my Hyundai Kona to me after the service was complete. Everyone was polite and efficient. He guided me through my service appointment and even brought my Hyundai Kona to me after the service was complete. Everyone was polite and helpful. More

Service was great A big cheer for Ms. Williams & her crew she is excellent bhapoy Williams & her crew she is excellent bhapoy More

Good energy as soon as I pulled up the car. Fast and efficient experience service providers were very helpful and accommodating. Fast and efficient experience service providers were very helpful and accommodating. More

My car has been in shop going over 6 months no communication with me about when I will have back. communication with me about when I will have back. More

Friendly staff. No one tried to upsell on more work on the car that didn’t really need to be done. Professional. In and out fairly quickly. No one tried to upsell on more work on the car that didn’t really need to be done. Professional. In and out fairly quickly. More