ALM Mall of Georgia

Purchased a $95K truck that began violently vibrating on the drive home — Ford inspection later found damaged wheel studs and prior impact to the wheel. On 02/26/2026 I signed paperwork at ALM Motors to the drive home — Ford inspection later found damaged wheel studs and prior impact to the wheel. On 02/26/2026 I signed paperwork at ALM Motors to trade in my 2024 F350 with only 6,000 miles that was in excellent condition. After negotiating past their initial offer, I eventually received fair value for my trade. My wife and I drove from Jacksonville, Florida to Buford, Georgia to pick up a 2024 F450 with just 10,000 miles. I paid $89,000 plus dealer fees and $5,000 for an extended warranty. My goal was simply to purchase a reliable truck capable of safely pulling my 30,000 lb trailer for my business. However, on the drive home the truck began vibrating severely at highway speeds. The shaking was strong enough that I immediately called the salesman and left a voicemail describing the issue. The next day I brought the truck to Discount Tire in Jacksonville. During inspection they found that all four rear dually tires were wearing unevenly and needed replacement immediately. I had no choice but to replace them at a cost of about $2,000. During that inspection the manager also discovered a bent lug stud on the front wheel and recommended I have a Ford dealership inspect the vehicle. He also advised the truck needed a wheel alignment. The following day I had the alignment completed, but the vibration continued. I then took the truck to Duval Ford for a full diagnostic inspection. According to Duval Ford’s service department, multiple wheel studs were damaged and the front wheel itself showed signs of prior impact damage that prevented the wheel from seating properly. The repair estimate was $3,065 and the wheel would need to be ordered. None of this damage appeared on the Carfax report provided at the time of purchase. My business relies on this truck to pull a heavy trailer, and at this point I had already lost significant time and money trying to diagnose and correct an issue that appeared immediately after purchase. I contacted ALM Motors expecting assistance in resolving the issue and provided receipts and documentation from multiple shops including the Ford dealership inspection. ALM initially stated they could reverse the transaction or help with repairs. Later I was informed they could not reverse the deal because my trade had already been paid off. I offered a reasonable alternative. ALM currently has another 2024 F450 in inventory with fewer miles listed for approximately $8,000 more than the truck I purchased. I asked if they would exchange the vehicles while keeping the original financing structure given the mechanical issues documented shortly after purchase. Instead, I was told the price difference would be added to the loan. Meanwhile my truck remains unsafe for the heavy towing required for my business according to the Ford service inspection. I have now filed complaints with the BBB, Georgia Consumer Protection, and Ford Customer Care so the situation can be reviewed. All inspections, receipts, and photographs referenced above have been documented and are available for review. I truly hope ALM Motors will work toward a fair resolution. More

I've been thinking about getting another car lately, so I contacted these guys, and everyone there was so helpful and welcoming with me. They gave me all the car details and features. Good experience. contacted these guys, and everyone there was so helpful and welcoming with me. They gave me all the car details and features. Good experience. More

Good customer service and care. They were always patient and good at explaining things. They walked me through the whole car buying process step by step and told me exactly what I n They were always patient and good at explaining things. They walked me through the whole car buying process step by step and told me exactly what I needed to do to get the car. More

I'm looking for an interesting car, something that would actually be worth trading in for me the one I currently have. I reached them and I've to say, I received really friendly and professional treatment f actually be worth trading in for me the one I currently have. I reached them and I've to say, I received really friendly and professional treatment from their staff. More

After purchasing a vehicle to be delivered to me out of state, there was a mix up in communication. I called the dealership and spoke with Mekiah Goulbourne who is in sales. Even though this was not Meki state, there was a mix up in communication. I called the dealership and spoke with Mekiah Goulbourne who is in sales. Even though this was not Mekiah's sale he went through the effort to make sure that our transaction went smoothly because it was the right thing to do. I cannot recommend using Mekiah highly enough. It is refreshing to see a man of such integrity today. More

The folks on the vending team at this dealer were great and furnished every bit of info I needed. Thanks a ton. and furnished every bit of info I needed. Thanks a ton. More

The people at this dealer who are in charge of sales and service responded to me with kindness and enthusiasm, telling me about all the important specs of the car and any other relevant information service responded to me with kindness and enthusiasm, telling me about all the important specs of the car and any other relevant information More

I felt that the crew gave me such close, attentive service. They all seemed fully committed to giving me the best possible treatment service. They all seemed fully committed to giving me the best possible treatment More

I asked to have the car inspected by a mobile mechanic at the dealership (no cost to them). They would not allow an inspection unless I first discussed financing and price commitment. I chose to cancel. Just the dealership (no cost to them). They would not allow an inspection unless I first discussed financing and price commitment. I chose to cancel. Just sharing so future buyers can ask upfront about inspection policies. More

Good customer service from their reps. Warm and high-quality attention, and they got straight to the point quickly Warm and high-quality attention, and they got straight to the point quickly More