My wife talked to Rebeccah Drannan over the phone on Saturday about a car we saw online. We live about 350 miles away. She answered our questions about the car as she was looking at it. The price she quoted us was great and the fees were very reasonable. We agreed to come and look at it the next Monday hoping it was as advertised. Got to my hotel late Sunday night. Called Rebeccah Monday morning, she arranged a driver (he was excellent as well) to pick me up and take me to Ackermans to see the car. It was as pictured, described and advertised to my relief after traveling so far. I test drove it, filled out some paperwork and was on my way home. By far the best experience I have had buying a car.
Thank you Rebeccah and Ackermans Toyota.

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Unlike other St. Louis dealership salespeople, Rebecca was up front and transparent & did not try to low ball us on our trade-in. Thank you!

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This was the most pleasant car buying experience we have ever had, pretty much everything was done over the phone..and via their website...I had a price in mind,.no haggling, she found us the exact car we were looking for, we went to pick it up two days later, she was very knowledgeable about the car, unlike some if the other Toyota dealers we had been too....A GREAT EXPERIENCE....

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Service at Ackerman has always been the best. They are always very friendly. Work is always done when they say it will be done. Best of all they are very professional and reliable. Never have I had an issue with them in the 7+ years that I've taken my cars to them.

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My experience with buying a new Toyota Highlander at Accerman was the best I ever encountered purchasing any vehilce before, and I have purchased many in the past 50 years. Dealing with the Sales Mgr., Rebecca Dranna, made it such an easy and pleasant experience. I would rate her thr Best sales person I have ever dealt with. BR

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All of the staff was very friendly and helpful. Ray listened to what I wanted and did his best to accomodate. Overall I had a great experience and would rccomend my friends to this dealership.

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I bought a used Corolla which appeared to be in good shape. I discovered on driving it hone that there were electrical problems. I immediately called the dealership and left a message. They didn't return my call. I called again the next day but wasn't able to talk to my salesman or the manager. I ended up with the finance manager who suggested I find a place to get the electrical issues repaired and then have them call him.unfortunately I was too far away to either bring the car back or get to another toyota dealer. I fixed the problem as best I could and called them again when I got back to town. My salesman told me to bring the car back the next day when the service dept was open. I brought it first thing the next morning. My salesman had neglected to tell them I was coming and they refused to work on my car until they could talk to him, asking me to wait around for an hour until he or his manager arrived.

First- they should have checked the electric when they were getting the car ready for sale
Second- they should have just sent me to the nearest repair facility instead of insisting on another toyota dealer
Third- the salesman should have informed the service dept i would be coming
Fourth- they should just have fixed the bloody thing instead of asking me to wait around for proper authorization
I wasn't able to wait so now I will have to either find another way to get it repaired or wait another week to take it back for repair.

I strongly urge you to GO ELSEWHERE. These people don't deserve your business!!!

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I went shopping for a Tacoma at several dealerships and stopped by Ackermann's only to actually see one of these elusive vehicles. Apparently, dealerships only stock vehicles that are loaded. But, that is another matter. I met with Rebeccah and explained that I was 'just looking.' She was extremely helpful . . . not at all pushy. It is a tough job balancing between being helpful to someone who is not planning to buy, but still trying to make a sale. Rebeccah pulled this off with real finesse, and I was very impressed. She quoted what I believe was probably her best offer, she researched possible Tacomas located in the St. Louis area, and she aptly answered all of my questions. And, she even smiled and was very courteous as I left without purchasing. Later in the day, I called her and ordered the car. Again, she was outstanding in the way she gave me timeframes of when the car would be delivered and when I could expect a call back from her.

Upon picking up the Tacoma, Rebeccah was very courteous and complete in processing the paperwork and in giving my wife and me a tour of our new truck. In every way, Ms. Drannan was outstanding!

I would also like to complement Dave Bajier, the Sales Manager who finalized the sale. My experience with Ackermann Toyota was outstanding in every way, unless one considers the excessive amount charged for new vehicles in today's economy. I suppose we can't blame this dealership for that.

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Tom Finder was incredibly helpful. I went in looking at a $5,000 car and eventually, filled out a credit app. To my absolute shock, Tom came back and let me know I qualified for a brand new Toyota Corolla LE with their current special of 0 down, 0% interest! He happily answered all my questions and waited throughout the weekend while my other half and I conducted additional research for similar deals on similar quality models. Over the course of several days, I spoke to Tom several times, looking for loopholes, catches, and hidden fees. There were none. Both Tom (sales) and David (finance) were completely honest and forthright. I was very happy to work with both of them and have gone back to Ackerman due to difficulty with my bluetooth/phone connection. Tom spent a good 20 minutes or so in my car with me trying to help me figure it out and then found the website for determining whether or not my phone was compatible. The fact that he just took the time out of his day to help me AFTER the purchase says a great deal about his work ethic and regard for customer satisfaction.

Not to mention, everyone knows that the two longest lasting, most durable cars are Honda and Toyota - and it just so happens, I don't want a Honda. I love my Corolla, which actually surprises me. I never thought I could be happy with what I perceived to be a dinky 4-cyl. golf cart. Turns out, the cabin & trunk space is amazing and she think's she's a 6! :)

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7 28 2012 I TALFED WITH REBECCAH ABOUT A CAR AND SHE HAD WHAT I WAS LOOKING FOR SO WE DID ALOT OF BUISNESS ON THE PHONE. SHE WAS SO NICE AND HELPFUL EVEN SET MY PHONE UP FOR ME.SHE WAS ONE OF THE NICEST SALES PERSON I HAVE EVER DELT WITH.VERY GOOD AT HER JOB. CYNTHIA VARNEY

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