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Acura Of Pembroke Pines
Pembroke Pines, FL
8,822 Reviews
Welcome to Acura of Pembroke Pines!
We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida.
We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:30 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,822 reviews
August 08, 2017
Extraordinary relationship, friendly and cordial. The experience with Ron was unique, enter to only evaluate options, looking for someone who spoke Spanish for more comfort, but the attitude, friendli The experience with Ron was unique, enter to only evaluate options, looking for someone who spoke Spanish for more comfort, but the attitude, friendliness, and disposition of Ron, above that, only spoke English, convinced us to buy the vehicle once. And even after buying the car, the attitude has been even more professional. The best experience we have had, in this hard process of buying a new car, Ron highly recommended More
by Arturo Castejon
Employees Worked With
Ron Comrie
Helpful July 30, 2017
Customer-centered Professionalism (Ron Comrie) I want to feel like I bought the car that I'd envisioned, stayed within my price range and that the car salesperson assisted me in achieving my goals. I want to feel like I bought the car that I'd envisioned, stayed within my price range and that the car salesperson assisted me in achieving my goals. That's exactly what I experienced when I bought my Acula ILX from Ron Comrie. After greeting me, he asked me to tell him my three (3) car purchasing goals AND he wrote them down! Needless to say, I was impressed and I do NOT like dealing with car salespeople. Not only did he write them down, but he kept redirecting me back to my goals when I would get side-tracked which is easy to do when test driving such beautiful cars as Acuras. I eventually walked out with the car that satisfied all 3 of my goals (style, affordability, safety) which made me happier then ever before with a car purchase. I only want to work with Ron Comrie and if by chance I cannot work with him with purchasing a car, just be forewarned that he raised the expectation bar for other car salespersons. More
by Lollie
Employees Worked With
Ron Comrie
July 26, 2017
Ron Comrie As you step through that door at Acura of Pembroke Pines make sure you ask for Ron Comrie. He is the man to take care of business for you there. He is As you step through that door at Acura of Pembroke Pines make sure you ask for Ron Comrie. He is the man to take care of business for you there. He is so understanding that he will go the xtra mile for you to see to it that you leave there a happy person. I went there to purchase an Acura and was meeting Ron for the first time and he was so courteous and professional that I wonder if human being like him is still around. Very nice individual to do business with. Lake. More
by Lake
Employees Worked With
Ron Comrie.
July 11, 2017
Great satisfaction of overall buying experience! I would like to express the satisfaction of the overall buying experience at Acura of Pembroke Pines. We have been selling Honda Marine outboard moto I would like to express the satisfaction of the overall buying experience at Acura of Pembroke Pines. We have been selling Honda Marine outboard motors for the past 28 years and I truly understand the quality of the Honda/Acura product. I did my research to find the perfect tow vehicle (5,000 lbs), as well as optional additional seating, and the quality and luxury of the Acura MDX. I found this dealership had the vehicle I was looking for. I worked with the knowledgeable, professional and courteous sales representative, Ron Comrie. I worked via phone to get the details fine-tuned since I was 1 hour 45 minutes away with a busy schedule. Ron gave me no surprises and made the whole buying experience smooth and easy. I highly recommend Ron Comrie as your salesman at Acura of Pembroke Pines, and I absolutely love my Acura MDX!! Barbara More
by BARBARA PATTON
Employees Worked With
Ron Comrie
May 27, 2017
I feel I was treated dishonestly. On March 31, 2017 my wife and I bought an Acura with Pembroke Pines Acura. Our sales agent was Anthony Morales (we pronounce it Moral-less now). M On March 31, 2017 my wife and I bought an Acura with Pembroke Pines Acura. Our sales agent was Anthony Morales (we pronounce it Moral-less now). My Sales agent: He promised us that he would secure the following as a function of the sale, and even meet me halfway between the dealership and my office since it was a long drive: Missing 2nd key CD’s and a folder of paperwork from our previous vehicle All weather floor mats and cargo liner Touch up paint (we had a free coupon) Missing cross rails from luggage rack We contacted him multiple times after driving off the lot by text, email, and over 20 times by phone. Each time, he indicated he was not on the lot, and would call us back. Zero times is how many he called back. I even sent him a copy of this review stating it would go up online and be sent to Acura corporate, and posted on social media in a week if I didn’t hear back from him - which I didn’t. He is apparently the old style of used car salesman - I thought this was the new world where buying a car was painless. It’s not only aggravating, it’s a dishonest bait and switch. And I feel it’s premeditated by the dealership, as we had to sign a form that stated we were not relying on anything the sales agent told us as a part of the deal. This is our 6th consecutive Acura. We have always loved the product, though this experience has seriously soured us. On each prior sale, we negotiated with the salesman at Napleton’s Acura in similar good faith. And in each one, they came through with the promises… all weather floormats and a 2nd key were always part of it, as was matched touchup paint. It’s really not that hard, or that expensive. We have another Acura at over 120k miles… soon we will have to replace it. I had even told Anthony this, thinking potential future business would help spur him along on a return call or two. But, apparently he doesn’t care about future business for the dealership. So, we’ll be replacing that one soon. Either at Napleton’s Acura or maybe with an Audi - I hear their product is ranked higher. I don’t care if you live in Pembroke Pines - make the drive to Napleton’s, it’s worth it. Literally the only reason we went to Pembroke Pines was because Napleton’s didn’t have a used MDX we liked. We’ll never go back to Pembroke. Check the ratings online… it’s not just me that has issue with them. More
by roy0042
Employees Worked With
Anthony Morales
May 21, 2017
Terrible Experience The salesman Antony is totally a xxxxxxxx. He is a lier and disrespect the customer. His behavior deeply hurt my feeling. I can say the reputation of The salesman Antony is totally a xxxxxxxx. He is a lier and disrespect the customer. His behavior deeply hurt my feeling. I can say the reputation of this site was ruined by this guy. More
by Sheery
Employees Worked With
Antony
May 13, 2017
Absolute worst Dealer Service Center I have ever encountered The Service Advisors and Mechanics don't have a clue. They are inept and even with the diagnostic equipment that they have, they fail in diagnostics a The Service Advisors and Mechanics don't have a clue. They are inept and even with the diagnostic equipment that they have, they fail in diagnostics and subject clients to exorbitant costs, undue Service Time and misdiagnosis. BEWARE!! The Service Manager is also INEPT!! More
by Good Guy
Employees Worked With
Jean Louis and Mack Remy
October 04, 2016
Think twice before going to "Acura of Pembroke Pines" I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day we no I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day we noticed a broken rear deflector on passenger side and informed salesman. We totally desperate as we felt we cheated under dark. He asked to bring car and said he need to order the part. He told he will inform as parts reached. When we came to replace for the broken part, I informed the Senior sales Manger Mr. Scott Ticker. I don't want to explain his attitude toward us when we met him as I don't have words to describe it.He thought we steal the car from dealer. I explained what happened. The first words came outside as " who is going to pay for this damage?." We really shocked. I know if this happened to anyone they won't tolerate this behavior. I didn't do anything wrong except purchase the Acura of Pembroke Pines.I explained what happened. He called few people on phone and rushed to other places. I felt ashamed of myself for the decision of meeting these culture-less people. I have heard many cheating and gimmicks in business to gain more money, but this was a new experience. He, Mr. Scott Ticker, was a disaster for the dealer. I am sure they, Acura of Pembroke Pines, going to suffer their reputation by these scoundrels.It's the manner of unethical culture of cheating for financial gain. I live in Pembroke Pines. So I thought it will be more convenient to deal with Acura of Pembroke Pines. Now I realized the culture of business. Best of luck. Thanks Jacob More
by JJ
Employees Worked With
Scott Ticker, Terry
September 22, 2016
They are rude and rip you off I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a xxx. I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a xxx. They were unprofessional impolite etc. They said the car was as is even tho it was only a day after I bought it. Don't buy from here they lie and pretend to be on your side just so they can earn your business. You couldn't pay me to buy a car from Craig zinn auto groups ever again. More
by Lexusguy718
Employees Worked With
Jorge Navarez Scott one of the sales managers and LARRY THE GENERAL MANAGER. He was the worst one of them all.
August 25, 2016
Sales Manager is a real xxxxxx You cant be surprised when you get a nice sales guy and big time xxxxxxxxx Manager. But these guys take the cake.. They are known a**h***s. You cant be surprised when you get a nice sales guy and big time xxxxxxxxx Manager. But these guys take the cake.. They are known a**h***s. More
by kirkmara
Employees Worked With
Mike and Sales Manager
