Acura of Avon

I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien More

Joe the General Sales Manager is great to work with. Didn’t even feel like I was at a car dealership when interacting with him. Didn’t even feel like I was at a car dealership when interacting with him. More

Joe Kanaan and Daniel DeSalvo made our Acura leasing an easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to as easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to assist us in every way possible. Both Joe and Dan are most knowledgeable about Acuras and were helpful in putting together a lease quite to our advantage. We would also like to extend our thanks to your service technicians for preparing our new 2024 MDX ADVANCE "IN WARP SPEED" !!! Your staff is excellent in every aspect. Avon Acura knows quite well how to treat their customers. We highly recommend Avon Acura to all..... Many thanks Marvin & Joy Mendelson More

I’m not usually the type of person to leave reviews especially bad ones but the way this dealership has treated me has been nothing but disrespectful. I bought a brand new 2024 Acura Integra A-spec tec especially bad ones but the way this dealership has treated me has been nothing but disrespectful. I bought a brand new 2024 Acura Integra A-spec tech and the third day of owning it decided to wash it since it had been raining the first 2 days of owning it and it had mainly been sitting and then noticed a tear underneath the rear right fender well. Now you can’t notice this unless you’re on your knees and can’t just notice it looking at the car normally so it would easily been able to pass off like it wasn’t there when I had bought it. After noticing that I looked around the car and also noticed faint scratches along the rear bumper and near the trunk latch which had red paint on them like it had rubbed up against something. I instantly reached out to the sales rep Dan I dealt with when purchasing to no response. 3 days later I texted him again explaining the situation and how aggravated I was becoming since I just paid almost $50k for the vehicle and this shouldn’t be happening. Another 3 days pass and no answer so I finally filled out the Acura dealership survey form explaining my issue and giving them a bad review and within 2 hours Dan finally messages me telling me to come in. So I schedule to come in the Saturday and he comes out and tells me that he needs to get his manager to speak to me instead. And this is where the problems really start. The manager claims they reached out to me after I sent that first text to come in and I never responded so in waiting this long they couldn’t help me. I tried to show him my text logs proving they never texted me and he responds I don’t care about seeing them, you went to Acura and bad mouthed us so we can’t help you and then walked away slamming the door leaving me outside with Dan. Dan then went on to say he’d look into helping me even saying he’d help with costs to make things right and of course to this day still nothing. So I did call Acura and they told me that I can no longer bring my car to their dealership for service or anything else even though that’s where I bought it and it’s under warranty. The way this dealership is run and the people at it are a complete joke. If they can’t take criticism they should not be in business in the first place and the way they went about the situation was just wrong. I don’t even care about the damage at this point but in no way does a customer deserve to be disrespected like that regardless of the situation. I’d give this dealership 0 stars if possible and I’ll be happy to never go there again. More

Twice now, I specifically scheduled a service appointment to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. Th to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. The people are nice, but need to do better planning. I now need to make a third appointment. More

I recently purchased a vehicle at Acura of Avon . My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were of great assistance and a pleasure to work with . I highly recommend this Dealership. More

Exceptional experience at Acura of Avon. I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to char I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to charge upwards of $8,000 over msrp. Ludicrous. So I decided to check in on a new Integra, seeing that they are similar cars. Walked into Acura of Avon and was greeted by Ron DaSilva who directed me towards Dan Desalvo. Dan was awesome. Hands down best sales experience I have ever had. Unfortunately in the current state of vehicles, an Integra had to be factory ordered in the specs (6MT) that I wanted as this took roughly three months which I was informed of up front. I did place an order. Dan was super communicative on the status of things as they occured. Car came in, I loved it and here I am. Very professional team at Acura of Avon! More

A very good car buying experience. The professional service from the team, working with Sarah Steck and Jeremiah was a pleasure and appreciated. The professional service from the team, working with Sarah Steck and Jeremiah was a pleasure and appreciated. More

On Tuesday September 20th 2022 Myself and my spouse went to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and sai to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and said let's write it up I am ready to pay for it I'll call the bank and get the funds available. I was then informed that they didn't have anyway to complete the paperwork in order to sell is the vehicle. Then I was informed that they could write it up and we would have to come back tomorrow to sign the paperwork I asked about sending us out with a dealer tag and was told that it was "impossible" because I have a NC drivers license. That they couldn't let me drive it with a dealer tag on it. I even offered to pay for it in entirety so they are 100% sure we were coming back. $16250.00 was the amount I offered to pay now. We were still refused service even after offering to pay for it in full. I am not sure of any reason that could make them unwilling to give myself and my husband service. Other than the obvious one that I just stated we are a married gay/trans couple More

Very Professional Staff what made my Buying experience awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M More