Acura of Avon

Acura of Avon
75 Albany Tpke.
Canton, Connecticut 06019
(860) 693-6981

Manufacturer: Acura

Most Reviewed Employees
Greg Leonard Greg Leonard
Sales Consultant
Lance Reiser Lance Reiser
Sales Consultant
Need a New Car?

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 AM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 2.7/5
10 Reviews
Acura of Avon

Overall Score: 3 Star Rating2.7



About Acura of Avon
Certified: Acura of Avon
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Acura of Avon has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Acura of Avon
Since 1986, Acura of Avon has built a reputation on providing courteous, honest sales and service.

Conveniently located on Route 44 on the Avon/Canton Line, Acura of Avon has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees!

Plus, Acura of Avon is an EXCELL Validated dealer, one of Acura's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction.

So, from Sales to Service and everything in between, at Acura of Avon we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!

HugoTohell
4/11/2012 8:53:54 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Lance Reiser

My Review of Acura of Avon:
Lance is a good guy though I do not understand how he could associate himself with these mutts. Look here, buy on line or from Executive. The sales manager is deceptive, underhanded, sleazey scumbag. I do not understand how he can shave his face.

Share on Facebook

Was this review helpful to you? Yes | No
Wurzshep19
2/25/2012 10:32:33 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Dan, Chandler

My Review of Acura of Avon:
Liars and cheats. Had to wait over an hour for my pick up, why bother to set an appointment if i have to wait an hour! Try to change the deal, give you the run around and are not nice to work with. Salesman was good so i wont even mention him but Manager Dan is an incompitent, pushy, irrogant jerk. Finance manager Chandler does not listen to the customer and tries to get you to sign a deal that is not what was negotiated. Never do business with Acura of Avon. I walked away, and you should too!

Share on Facebook

Was this review helpful to you? Yes | No
CBCASTILLO
7/13/2011 9:26:59 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: SALESPERSON, REPAIR, VICE PRESIDENT

My Review of Acura of Avon:
BOUGHT A PRE-OWNED ACURA MDX. 7 MONTHS LATER THE RADIATOR SPRUNG A LEAK. WHEN TRIED TO TAKE CARE OF IT WITH ACURA, TRIED TO BLAME US FOR THE ACCIDENT THAT DAMAGED THE RADIATOR. NO ACCIDENTS ON A CARFAX, GUESS ITS NOT POSSIBLE TO COVER ONE UP RIGHT? ANYWAYS, EVEN DURING FIRST WEEK HAD TO BRING IT IN TWICE TO FIX THE CAR SHAKING ON THE FREEWAY. WHEN HAD A MOUSE NEST IN THE BLOWER FAN OF THE HEATER, FIXED IT FOR A DAY, BUT WENT RIGHT BACK TO THE PREVIOUS SOUND. ANYWAYS, FOUGHT WITH ACURA OF AVON AND THE CORPORATE OFFICE THAT COULDN'T DO ANYTHING FOR US AS LONG AS ACURA OF AVON DENIED IT. THEY KEPT SAYING THAT WE DAMAGED THE RADIATOR. TOOK IT IN TO A REPAIR SHOP WHO FIXED IT, AND CLAIMED AND WOULD HAVE IN A COURT OF LAW THAT WE DIDN'T DAMAGE THE RADIATOR. IT WAS DAMAGED LONG BEFORE WE BOUGHT THE CAR. IT WAS TAKEN CARE OF IN A QUICK FIX FASHION. DON'T KNOW IF PREVIOUS OWNERS DID OR THE DEALERSHIP TO DUPE US BUT EITHER WAY IT SHOULD HAVE SHOWN UP ON INSPECTION. NEEDLESS TO SAY A BIG DEALERSHIP COULDN'T PAY THE 1500 HUNDRED DOLLARS WHICH MEANS A LOT MORE TO A FAMILY WITH BILLS. I WAS SURPRISED WITH THE CUSTOMER SERVICE AND HOW THEY BLAMED US FOR THE MATTER WHEN IT WAS SOMETHING THAT WAS DONE BEFORE WE BOUGHT THE CAR. JUST SOMETHING TO BE AWARE OF AND FOR ME TO VENT SINCE THEY GOT A WAY WITH IT.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Acura of Avon
Added: 7/20/2011 1:47:02 PM
Acura of Avon sells Certified Acura preowned vehicles. In order for a used Acura to qualify for Certification it has to pass a comprehensive inspection and all work and issues are to be done to Manufacture's specfications. The vehicle in question passed all of the qualifications and in addition had a clean CarFAx that showed no accidents at the time of sale.Acura of Avon is a Precision Award winning dealership which is the highest award given for customer satisfaction in the Acura division.

djahern
5/2/2011 10:04:08 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Leonard

My Review of Acura of Avon:
I have had 2 mdx's (04,07) and had most of my work done at this dealership. We recently puchased a 2010 TL for my wife. The good customer experience continues. Although we had a initial mix up on what was to be included on the vehicle, it was quickly cleared up working with Mgmt. and was done to our satisfaction.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Acura of Avon
Added: 5/5/2011 2:41:05 PM
Thanks for the review. We appreciate your continued support of Acura of Avon.
Jim Tucker
General Manager

dhadd
4/27/2011 10:45:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Leonard

My Review of Acura of Avon:
The Acura dealership in Avon has always been a pleasure. My first experience with Greg was during a service appointment. His accomodations for testing a new TL during the service window was very professional. We then worked together for a week with no hard sell on balancing trade-in/TL financials. Since the purchase date Greg has checked in to ensure the TL is still meeting expectations. This shows me Greg is very concerned with long term Customer satisfaction abd I would recommend him to anyone interested in purchasing an Acura.

However, be careful during oil changes because they lead to new car purchases.

Regards,
Dave Hadd

Share on Facebook

Was this review helpful to you? Yes | No
hyperion
9/20/2010 10:41:48 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Susan

My Review of Acura of Avon:
I've been to several Acura service depts since my family owns 3 Acuras now and have owned 2 before that. I've had excellent service from many Acura service dept reps. This place deserves acknowledgment as by far having the most terrible service experience I have ever had. The service dept woman I dealt with was extremely rude and patronizing when I needed to replace an electrical part. I have never felt more disgusted than after getting service done there. I cannot believe they hired someone so unqualified and arrogant. In addition, they charged me for a new air filter, but after getting home I checked. The part was never even changed and still dirty and used! I will never go back there again and definitely tell my family and friends the same.

Share on Facebook

Was this review helpful to you? Yes | No
mwrite
4/6/2009 12:47:59 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: cant remember

My Review of Acura of Avon:
Acura of avon has been the worst dealership that I have dealt with. The salesmen are not willing to work with you, and their cars are over priced for used vehicles. They want top dollar for used cars that I could get new at other acura dealerships. Go to another dealership, dont waste your time.

Share on Facebook

Was this review helpful to you? Yes | No
konos1080
1/13/2009 2:04:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Grosso

My Review of Acura of Avon:
I was looking for a new Acura TL I got Great service, friendly staff, answered all of my questions. No pressure at all !! they even suggested waiting for the 09 TL for the AWD package. All of my anxieties were put to rest after visiting acura of avon!!!!!

Share on Facebook

Was this review helpful to you? Yes | No
vadimbelyshev
9/6/2007 11:05:55 PM

Overall Score: 1 Star Rating   1.3  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: sales person

My Review of Acura of Avon:
il be short, we drove 2.5 hours in trafik so we could test drive the rdx,and when i told the dealer im not ready to buy now bit in 2 mnth he send us oute the door told us to come bac when we are ready to by

Share on Facebook

Was this review helpful to you? Yes | No
crzychrisj
7/13/2007 3:02:37 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Sandra

My Review of Acura of Avon:
They tried to push me into buying a used car with ~9500 miles on it, and wanted just as much as if it were new. Only reason was because I wanted a 6-speed and it was the only one they had on the lot. They ended up finding one for me, told me it was being trucked to Avon, only to find out that they had DRIVEN it and put 200 miles on the clock. Unfortunately this was not disclosed until the final paperwork, and I reluctantly went ahead with it. When it came time for my first service, I submitted a request for an appointment online, but never heard back. No confirmation, no questions, no nothing. So I still have not had the chance to deal with their service dept, but first impressions last a long time.

Share on Facebook

Was this review helpful to you? Yes | No